- ASM Research, An Accenture Federal Services Company (Lorton, VA)
- …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service ...Help Desk . + 0-2 years of customer service or public relations experience. + Experience with an… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, ... AWS chat. + Ensure sufficient high performing support for Tier I agents through monitoring Teams and AWS chat....Minimum of 6 months of tenure with the NMCI Service Desk and 3 months or more… more
- Epsilon, Inc (Greenville, SC)
- ** Service Desk Agent I** **Who is Epsilon:** Epsilon...USPTO. **An average day:** As Service Desk Agent I, you will perform Tier I and ... service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management...Tier II information technology related help desk duties through phone and email support. You will… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent EOE Statement...3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise ... Operations Service Desk staff supporting the agency's systems, hybrid cloud infrastructure and its applications. The EOC is primarily responsible for monitoring… more
- State of Michigan (Lansing, MI)
- Departmental Technician - Bureau of Elections Help Desk Agent Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4645023) Apply Departmental ... Technician - Bureau of Elections Help Desk Agent Salary $46,904.00 - $64,438.40 Annually...Description This departmental technician primarily serves as a help desk customer service representative, providing procedural information… more
- Epsilon, Inc (Loveland, CO)
- ** Service Desk Agent I** **Who is...initial point of contact for IT support requests and provide Tier I support for IT services as well as custom ... Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management. **An average day:** As Service Desk Agent I, you will serve as the… more
- UIC Government Services and the Bowhead Family of Companies (Oklahoma City, OK)
- … Desk Agent (EITAAS-2024-21840): Bowhead seeks an IT Help Desk Agent that will provide multiple tier support to end users. The ideal technician will ... with EDC/SDC images, peripheral, network connections to support on-premise and virtual service desk analysts. + ACD Configuration* Configure cues, voicemail,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting...a degree. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting… more
- Paragus Strategic IT (Hadley, MA)
- Job Posting - Rapid Response Agent Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started. We aspire to be serving 1000 ... Way", to join our team as a Rapid Response Agent ! Responsibilities: + Act as the first point of...our team! Our ideal candidate would have excellent customer service and communication skills, both written and verbal. You'll… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... for staff scheduling and coverage for the Service Desk hours 24/7/365 + Perform agent activities when necessary - handle customer calls/web submits + Work… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... closely with Application Support Supervisors to ensure all contract service objectives are met or exceeded. This Tier...knowledge deficiencies and raise to management. + Ensure that agent calls are correctly logged per established procedure. +… more
- Interactive Government Holdings, Inc. (North Liberty, NC)
- …provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data ... the Army by providing and managing quality self-development programs and services. Service members will be provided with opportunities to continue their education,… more
- CACI International (Arlington, VA)
- …to 10% Type of Travel: Local * * * CACI is seeking a ITSM Lead to join our service desk team. The ITSM Lead will be responsible for Tier 1 services across ... coordinate incidents in ServiceNow. + Escalate unresolved issues to Tier II/III. + Joins troubleshooting bridge calls for major...incident status and performance of request fulfillment. + Monitor Service Desk tickets to ensure Service… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- Southern Glazer's Wine and Spirits (Miramar, FL)
- …video conferences over Zoom, MS Teams and other platforms + Experience with Service Desk Ticketing software, SMB Network Design and Implementation Server with ... create a new era in alcohol beverage sales and service , we're heavily invested in the most transformative new...(hardware and software) + Troubleshoot and resolve technical issues ( tier two support) + Provide input to supplier management… more