• Tier II Help Desk

    TekSynap (St. Louis, MO)
    **Responsibilities & Qualifications** **RESPONSIBILITIES** The​ Tier II Help Desk System Administrator ​is expected tobe able to: + Uses automated ... 2-4 years IT experience; MS, 0-2 years IT experience **Overview** We are seeking a Tier II Help Desk System Administrator to join our Task Order proposal… more
    TekSynap (01/14/25)
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  • Tier II Help Desk

    Insight Global (Denver, CO)
    …large global retail company headquartered in downtown Denver, Colorado is looking to hire an Tier II Help Desk Technician to join their team. This person ... . Skills and Requirements -3-6 years of experience managing and resolving Tier II hardware and software issues -3+ years of professional Windows troubleshooting… more
    Insight Global (12/31/24)
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  • Tier II Help Desk

    TekSynap (Silver Spring, MD)
    …a Public Trust **Preferred Qualifications** + CompTIA A+ CompTIA Security **Overview** We are seeking a Tier II Help Desk Specialist to join our team ... Familiarity with TCP/IP, DNS, DHCP, VPNs, and basic network troubleshooting to help diagnose and resolve connectivity issues. + Active Directory: Experience with… more
    TekSynap (01/08/25)
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  • Tier II /III Help Desk

    Insight Global (Huntsville, AL)
    Job Description Our client is seeking a Tier II /III Help Desk Technician to support their internal IT operations out of their Huntsville, AL office. This ... . Skills and Requirements 5+ years of experience in Desktop Support/ Help Desk related position Experience troubleshooting both local and… more
    Insight Global (01/10/25)
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  • NCIS Help Desk Analyst Tier

    General Dynamics Information Technology (Quantico, VA)
    …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER II HELP DESK ANALYST WILL MAKE AN ... Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier II ** with GDIT. A career in enterprise IT means connecting… more
    General Dynamics Information Technology (01/06/25)
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  • LOCAL Tier II Help

    Insight Global (Kansas City, MO)
    …Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Help Desk / IT Support background within a ... healthcare environment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes… more
    Insight Global (11/27/24)
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  • Help Desk Technician II

    Robert Half Technology (Atlanta, GA)
    Description We are looking for an experienced Tier II Help Desk Technician to provide advanced technical support for end users. The ideal candidate will ... in Azure Active Directory and Office 365 + Respond to and resolve escalated help desk tickets in a timely manner + Assist with Office 365 configuration, setup,… more
    Robert Half Technology (01/07/25)
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  • IT Help Desk Specialist

    Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
    …The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Tier I/ II Help Desk Support professional for ... IT Help Desk Specialist Location MD -...DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/ II service center support + Provide help ... I/ II service center support + Provide help desk support to C5ISR personnel. Support… more
    Alaka'ina Foundation Family of Companies (12/25/24)
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  • Service Desk Agent I

    Epsilon, Inc (Weaverville, NC)
    …Service Desk Agent I, you will perform Tier I and Tier II information technology related help desk duties through phone and email support. You ... **Service Desk Agent I** **Who is Epsilon:** Epsilon is...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with… more
    Epsilon, Inc (01/07/25)
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  • Help Desk Technician Tier

    T and T Consulting Services (San Antonio, TX)
    …to the Network Operations Department or the Tier III support but managed by the Tier II technician until resolved. The Tier III support is defined as but ... is not limited to the Tier II Manager, Network Operations Department, other...Active Secret Clearance * 3+ years experience supporting IT Help Desk * Experience using Remedy or… more
    T and T Consulting Services (01/07/25)
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  • Help Desk Analyst Tier

    Robert Half Technology (Nashville, TN)
    Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will ... and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support...to prevent their reoccurrence. + Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require… more
    Robert Half Technology (01/04/25)
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  • Help Desk Technician Tier

    T and T Consulting Services (San Antonio, TX)
    …phones and printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + ... Provide a weekly report on the age of tickets currently in the queue, most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month. +… more
    T and T Consulting Services (01/01/25)
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  • Technician (Field Service Representative)

    NANA Regional Corporation (Arlington, VA)
    …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
    NANA Regional Corporation (01/13/25)
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  • Service Desk Specialist

    Mercy University (Dobbs Ferry, NY)
    …+ Escalate requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support. + Recognize that multiple calls related to the ... represent an incident and escalate the problem to both Tier II Technical Support and the Help Desk Manager. + Participate in project teams or lead… more
    Mercy University (12/06/24)
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  • Defense Travel Administrator

    Army National Guard Units (Fort Buchanan, PR)
    …carrying out a wide variety of complex processes related to DTS. Manages and organizes a Tier II help desk for the Army National Guard (ARNG) within the ... and analyzing problem areas. NOTE: This is a Financial Management Level II Certified position IAW the National Defense Authorization Act (NDAA) 2012, Public… more
    Army National Guard Units (01/08/25)
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  • Tier II Service Desk

    NuAxis Innovations (Boston, MA)
    ** Tier II Service Desk Specialist**...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service ... community. We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...2007 or later Certifications in ITIL v3 Foundations or Help Desk Institute's HDA* certification or Customer… more
    NuAxis Innovations (01/14/25)
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  • Tier II Service Desk

    NuAxis Innovations (Beckley, WV)
    ** Tier II Service Desk Specialist**...later. Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more
    NuAxis Innovations (01/14/25)
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  • Tier 1 Help Desk

    TEKsystems (Orlando, FL)
    …Skills Trouble, Tickets, Tier , 1, active, directory, servicenow, help , desk , troubleshoot Top Skills Details Trouble,Tickets, Tier ... Description TIER 1 The TIER 1 Service Desk technician is...at least two years of experience working on a Help Desk / Service Desk more
    TEKsystems (01/10/25)
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  • Tier 1 Help Desk Analyst

    Chenega Corporation (Arlington, VA)
    Tier 1 Help Desk Analyst...+ Three years relevant experience + DoD IAT Level II Certification is required. + DoD Secret Clearance is required. ... IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst...Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance Level:Secret… more
    Chenega Corporation (11/15/24)
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  • Help Desk Support Services…

    GovCIO (Lackland AFB, TX)
    **Overview** GovCIO is currently hiring for Tier 2 Help Desk Support Services Specialist onsite at Lackland Air Force Base in San Antonio, Texas. The Air ... (JBSA Installations and environs). + Handle problems the first tier of help desk support...the Air Force (DAF) Network (NIPR). + IAT Level II or IAM Level I certification as identified in… more
    GovCIO (12/12/24)
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