- Computer World Services (CWS)Corporation (Kearneysville, WV)
- Job Description The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident ... as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users of the organization's products and… more
- Galapagos Federal Systems, LLC (Aberdeen Proving Ground, MD)
- …/ CertificationsAssociate degree or higher in a related field1-2 years in an IT/ help desk role or within customer service can be substituted for ... this role, you will play a pivotal part in delivering exceptional above-baseline/ Tier 2 concierge-like support to over 3,000 users, aiding through diverse channels… more
- Galapagos Federal Systems, LLC (Los Angeles, CA)
- …as neededPerform account creation, changes, and deletions while providing Help Desk and troubleshooting supportExecute hardware/software system configurations, ... As the C1 Information Systems Security Officer (ISSO) and Tier 1 specialist, you will play a critical role...Directive 8570.01-M for Information Assurance Technician Level 2 (IAT II ) within 6 months of the date of hireMust… more
- SAIC (Las Vegas, NV)
- …and challenging career with SAIC in Las Vegas, NV. Duties: + The qualified applicant will provide Tier II help desk support to users unable to resolve ... is seeking an experienced, motivated, career and customer-service oriented Help Desk Analyst to join our team...tech issues that exceed Tier 1 level support. + The candidate must provide… more
- The Honey Baked Ham Company, LLC (Atlanta, GA)
- …an entrepreneurial spirit that's brought us a lot of success and we're looking for a Tier II Help Desk professional to join the team in our Dunwoody data ... will serve as the primary escalation point for the Tier I team and a liaison between other internal...equivalent certification preferred. 3+ years' experience in an IT Help Desk environment. An understanding of Active… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with ... SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to… more
- Insight Global (Kansas City, MO)
- …Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Help Desk / IT Support background within a ... healthcare environment null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes… more
- Robert Half Technology (Atlanta, GA)
- Description We are looking for a skilled Tier II Help Desk Technician with hands-on experience in Azure Active Directory (Azure AD) and Office 365 ... and training to Tier I support staff as needed. Requirements Proven experience in a Tier II help desk or similar IT support role with a focus on… more
- Chenega Corporation (San Antonio, TX)
- …via telephone and e-mail in a courteous manner. This position is considered equivalent to Tier II help desk support. **Responsibilities** + Responsible ... **Req ID:** 32373 **Summary** **Mid-Level Help Desk Technician** **San Antonio, TX** At Cyberstar, we aim to analyze and boost human and business performance… more
- Koniag Government Services (Silver Spring, MD)
- …to:** + Responsible for performing the following tasks: + Tier I and Tier II Help Desk support during normal business hours 0700-1700 Monday - ... Solutions,** a Koniag Government Services company, is seeking an experienced Help Desk Technician to support **ATS** and our government customer in Silver… more
- Alaka'ina Foundation Family of Companies (Aberdeen Proving Ground, MD)
- …The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Tier I/ II Help Desk Support professional for ... IT Help Desk Specialist Location MD -...DESCRIPTION OF RESPONSIBILITIES: + Provides IT Tier I/ II service center support + Provide help ... I/ II service center support + Provide help desk support to C5ISR personnel. Support… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/ II totroubleshoot, diagnose, and resolve a diverse range of IT issues ... USD $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4611/it-operations-staff-%28help- desk - tier -i- ii %29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington, DC_ **ID**… more
- Epsilon, Inc (Greenville, SC)
- …Service Desk Agent I, you will perform Tier I and Tier II information technology related help desk duties through phone and email support. You ... **Service Desk Agent I** **Who is Epsilon:** Epsilon is...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with… more
- T and T Consulting Services (San Antonio, TX)
- …phones and printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + ... Provide a weekly report on the age of tickets currently in the queue, most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month. +… more
- General Dynamics Information Technology (Bethesda, MD)
- …**Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting **Experience:** 3 + ... + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing system and effective… more
- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- Mercy University (Dobbs Ferry, NY)
- …+ Escalate requests or problems that cannot be handled by Help Desk staff to Tier II Technical Support. + Recognize that multiple calls related to the ... represent an incident and escalate the problem to both Tier II Technical Support and the Help Desk Manager. + Participate in project teams or lead… more
- CGI Technologies and Solutions, Inc. (Jacksonville, FL)
- …to maintain, upgrade, and manage our software, hardware, and networks for system administration and Tier II help desk support. This position is located ... to cybersecurity best practices and system requirements * Provide Tier II Level Help Desk for multiple sites to include reporting via ticketing system… more
- NuAxis Innovations (Washington, DC)
- ** Tier II Service Desk Specialist**...or later + Certifications in ITIL v3 Foundations + Help Desk Institute's HDA* certification + Customer Service ... NOW! We are currently seeking a talented and motivated ** Tier II Service Desk Specialist**...Our technologists have always gone the extra mile to help our federal clients succeed. And over the years,… more
- BCMC (Arlington, VA)
- …environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution ... incident response (tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root… more
