- Competitive Range Solutions, LLC (Fort Meade, MD)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- Dynamic Aviation (Bridgewater, VA)
- Tier II IT Helpdesk Technician Bridgewater, VA, USA Req #958 Sunday, September 22, 2024 Live an Adventure, Master your Craft, Find your Purpose At Dynamic ... Wellness Program **Job Purpose:** The IT Technician II will provide Tier 1 and Tier 2 Helpdesk support, including maintenance of the computer desktop… more
- TEKsystems (Beaverton, OR)
- A Large Office Equipment Supplier in Beaverton, OR is hiring a Tier II Helpdesk Technician to join the team for a great opportunity! Job Description: + ... and notes for escalations Qualifications: + 2-4 years of helpdesk experience or working with a helpdesk /IT provider + Must have previous MSP experience + Good… more
- Baltimore City Community College (Baltimore, MD)
- …information technology-related discipline; + 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; + Three (3) ITIL knowledge ... Description/Job Summary A Helpdesk Specialist II is responsible for: + Exhibit exceptional customer services skills + Respond to clients requests for service in… more
- Baltimore City Community College (Baltimore, MD)
- …weekly and monthly. + Identify, research, and resolve IT technical problems. Assist Tier II to setup and configure computers. + Assist Audio/Visual Specialist ... innovations in technology as well as BCCC's policies and procedures. IT Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for… more
- Two95 International Inc. (Cherry Hill, NJ)
- …and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and ... required. Experience: + 2+ years experience working in a helpdesk or technical support role. + Tier ...a helpdesk or technical support role. + Tier 2 experience preferred. Benefits If Interested please send… more
- Koniag Government Services (Arlington, VA)
- …such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem ... Solutions, a Koniag Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to support KDS and… more
- Proven IT (Duluth, GA)
- …a knowledge center for customer calls in ConnectWise + Communicates and works as a team with Tier II and Tier III to solve a customer's issues + Uses logic ... Help Desk Tier 1 Engineer Duluth, GA (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+USA+30096) Apply Job...workings. RESPONSIBILITIES + Aids support to the Proven IT Helpdesk which is the first line of support for… more
- Stratus Solutions (Washington, DC)
- …requesting assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately. What we are ... things you may do on any given day): Provide Tier I support for requests for service through email,...will excel in the role if You have previous helpdesk experience supporting a Government agency in a fast-paced… more
- Stratus Solutions (Washington, DC)
- …requesting assistance by email, phone call, and in person Triage and escalate IT issues to Tier II , Tier III, and OIS management appropriately What we are ... things you may do on any given day): Provide Tier I support for requests for service through email,...will excel in the role if You have previous helpdesk experience supporting a Government agency in a fast-paced… more
- US Signal Company LLC (Eden Prairie, MN)
- …Cloud, Disaster Recovery, and Data Protection services. The primary function of the Tier 2 Specialist is to provide a world-class level of customer service with ... acts as an escalation point and mentor to the Tier 1 Support Agents. A Specialist must be competent...and act as a point of escalation for level II Cloud related issues. + Mentor Support Agents to… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP end users. Under the direction of the… more
- V2X (Springfield, VA)
- …but there are also Linux distributions as well. + The Senior Systems Administrator II shall support the mid-level internal escalation tier (s) for the Server O&M ... professionalism. We are hiring for a Senior Systems Administrator II Generalist - Top Secret Clearance to support our...SSL, PIJ, VPN, SNMP, etc. + Demonstrated experience in Helpdesk coverage. + Shall meet the minimum credential requirements… more
- Robert Half Technology (Philadelphia, PA)
- …offering a long-term contract employment opportunity for a Help Desk Analyst II in the customer services industry, located in Philadelphia, Pennsylvania. This role ... ONSITE in Philadelphia. 25-30 hours/week Responsibilities: * Handle and resolve helpdesk inquiries through internal ticket system, phone, and email. * Troubleshoot… more
- Iowa State University (Ames, IA)
- …ticket and phone support in response to instructor inquiries. + Solve tickets escalated from Tier 1 ( Helpdesk ). + Serve as a liaison between ITS and vendors to ... Position Title:Instructional Technologist II Job Group:Professional & Scientific Required Minimum Qualifications:Bachelor's...is seeking to fill the position of Instructional Technologist II . As a part of the CELT Faculty Support… more
- The Toro Company (Bloomington, MN)
- …and other forms of communication for warranty processes and/or warranty system helpdesk . + Create and maintain warranty related training material and self-help ... valued they are. In addition to a competitive salary, an affordable and top tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company… more
- GCI Communication Corp (Anchorage, AK)
- …such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather information to address ... Tier II and Tier III issues where solutions...(4) years of combined work experience in customer service, helpdesk , LAN/WAN Networking, Telecommunications. * Preferred: + Associate degree… more
- InGenesis (Fremont, CA)
- …data collection and train users to improve KPIs and other reporting metrics. * Support with tier II and III application issues and mentor IS Helpdesk . * ... staff. * Create best practice workflow documents. * Work with IS Leadership and Helpdesk to determine repeated training issues and help reduce the ticket volume by… more
- BAE Systems (Warrenton, VA)
- …Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical ... our future and protect our freedom. Responsibilities: + Provide Tier I & II problem identification, diagnosis,...using tools to gain remote access for issues the Helpdesk is unable to resolve + Provide assistance concerning… more
- General Dynamics Information Technology (Arlington, VA)
- …area and in CONUS travel may be required. **Performance shall include:** Provide Tier I, II , and III system administration support. Monitor authentication, ... requires a broad range of skills and responsibilities primarily Tier 1-3, as well as other duties as assigned....be a member of a dispersed team providing remote helpdesk support. This work is performed in an Active… more