- Competitive Range Solutions, LLC (Fort Meade, MD)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area...Active TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD IT… more
- Baltimore City Community College (Baltimore, MD)
- …in any information technology-related discipline; + 10 years' experience working as in the capacity of Helpdesk Tier II or Tier III; + Three (3) ITIL ... Description/Job Summary A Helpdesk Specialist II is responsible for:...and improve services. + Review and recommend revisions to IT policy and procedures. + Setup and troubleshoot mobile… more
- Baltimore City Community College (Baltimore, MD)
- …clients. Create Helpdesk reports weekly and monthly. + Identify, research, and resolve IT technical problems. Assist Tier II to setup and configure ... Specialist I Helpdesk responds to, coordinates and resolves IT Helpdesk problem calls for campus, administrative, and off-campus instructional technology… more
- Koniag Government Services (Arlington, VA)
- …such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem ... Solutions, a Koniag Government Services company **,** is seeking a part time Helpdesk Specialist - Intermediate with an active Seret clearance to support KDS and… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk ... troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers...escalated tickets. Requirements Qualifications: + Prior experience in a Tier 2 helpdesk or technical support role… more
- Proven IT (Duluth, GA)
- …not required to understand the inner workings. RESPONSIBILITIES + Aids support to the Proven IT Helpdesk which is the first line of support for our customers + ... Tier I Engineer is responsible for various managed IT support related to onboarding and ongoing technical maintenance...ConnectWise + Communicates and works as a team with Tier II and Tier III… more
- Stratus Solutions (Washington, DC)
- …of contact for users requesting assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and OIS management ... things you may do on any given day): Provide Tier I support for requests for service through email,...will excel in the role if You have previous helpdesk experience supporting a Government agency in a fast-paced… more
- Stratus Solutions (Washington, DC)
- …of contact for users requesting assistance by email, phone call, and in person Triage and escalate IT issues to Tier II , Tier III, and OIS management ... things you may do on any given day): Provide Tier I support for requests for service through email,...will excel in the role if You have previous helpdesk experience supporting a Government agency in a fast-paced… more
- City of New York (New York, NY)
- …office as well as remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical issues related to ... resolution. The Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all… more
- V2X (Bremerton, WA)
- …(CI) Polygraph. Responsibilities + What You'll Do + The Senior Systems Administrator II shall support the Information Technology ( IT ) Operations and Maintenance ... but there are also Linux distributions as well. + The Senior Systems Administrator II shall support the mid-level internal escalation tier (s) for the Server O&M… more
- NANA Regional Corporation (Huntsville, AL)
- …password resets or general questions. + Creating helpdesk request for escalation to Tier II and Tier III technicians. + Provide exceptional customer ... opportunities and excellent retirement options. We are seeking an IT Support Specialist I (Help Desk Technician) at our...service and Helpdesk support via phone, email, and in person for… more
- The City of Houston (Houston, TX)
- IT Professional - Applications (Salesforce Admin/Developer) Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4521588) Apply IT Professional ... Time Job Number 34236 Department Houston Airport System Division HAS- 1193.1100 - IT TECHNOLOGY COMMUNICATIONS Opening Date 08/19/2024 + Description + Benefits +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** Field Technician II GDIT is your place to make meaningful contributions to challenging ... GDIT, people are our differentiator. As a Field Technician II you will help ensure today is safe and...Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure * Modifies, moves,… more
- Robert Half Technology (Santa Barbara, CA)
- …seeking an IT Support Technician will be responsible for providing support for tier II / II related issues for software, hardware, working with Active ... to OS, Data Center refresh, etc. . Focusing on enterprise applications . Provide Standard helpdesk support (3-5 tickets per day) . Working on a team of 6-8, lunch is… more
- Ricoh Americas Corporation (Denver, CO)
- …occurrence among users, whether IT staff or end users. + Liaison between IT management, helpdesk and general user population. + Undertake day to day ... **Field Representative II , Cross Functional Service** POSITION PROFILE Provides direct...one or more of the following areas of responsibility: IT -related set ups (audio visual & first level technical… more
- BAE Systems (Warrenton, VA)
- …Close Support problem identification, diagnosis and resolution, or escalate to Tier II onsite troubleshooting, customer problem investigation, and technical ... our future and protect our freedom. Responsibilities: + Provide Tier I & II problem identification, diagnosis,...+ Provide support for implementation, troubleshooting, and maintenance of IT systems + Travel to non-warzone areas up to… more
- Tau Six (Suitland, MD)
- Responsibilities + Support the Information Technology ( IT ) Operations and Maintenance (O&M) team to provide high-performance, highly available, server technology ... hardening, testing, sustainment, upgrading, remediation, and decommissioning- to the activity's IT cross domain solution (CDS) which allows access to Multiple… more
- Northrop Grumman (Woodland Hills, CA)
- …General Linux troubleshooting experience. + End user support experience. + Experience supporting tier 2 and 3 helpdesk tickets. + Experience supporting and ... classified government contract(s). + Maintain efficient operations of the entire IT infrastructure including severs, desktop, and networking equipment. + Communicate… more
- Northrop Grumman (Linthicum, MD)
- …General Linux troubleshooting experience. + End user support experience. + Experience supporting tier 2 and 3 helpdesk tickets. + Experience supporting and ... classified government contract(s). + Maintain efficient operations of the entire IT infrastructure including severs, desktop, and networking equipment. + Communicate… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following ... partners with the government to plan and deploy complex, IT -enabled, and mission-essential capabilities. Our goal is to help...management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability… more