- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource and… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts, assisting them in resolving challenging technical… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... Help Desk Analyst Job Category: Information... Help Desk Analyst Job Category: Information Technology Time Type:...The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position… more
- TekSynap (St. Louis, MO)
- …Solutions for the Information Technology Enterprise III (SITE III ).TheTier II Help Desk System Administrator provides Tier I and II technical ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Tier II Help Desk System Administrator is expected tobe able to: + Uses automated information… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/ Help Desk Technician III ...network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - ... (BWAK) We are currently searching for a qualified **On-Site** **Call Center/ Help Desk Technician III ** to deliver exceptional technical assistance to our… more
- TEKsystems (Colorado Springs, CO)
- …Defense Intelligence Agency, DIA, Tier 1, Entry-level Top Skills Details help desk ,customer service,windows 10 Additional Skills & Qualifications What I need ... at Tier 2. Efficiently escalates to higher Tier III when required. - Documents incidents...date A+, HDI, ITIL Foundation OR Microsoft 365 Skills help desk , customer service, windows 10, TS/SCI,… more
- Robert Half Technology (Pittsburgh, PA)
- Description We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology ... opportunity. The successful candidate will be instrumental in providing multi- tier technical support, resolving complex issues, and ensuring excellent customer… more
- Robert Half Technology (Jacksonville, FL)
- Description We are offering an engaging opportunity for a Help Desk Analyst III in Jacksonville, Florida. The role entails taking care of customer inquiries, ... more time-intensive tasks to appropriate team members * Escalate complex issues to Tier 2/3 support teams when necessary * Monitor and manage the ticket queue… more
- T and T Consulting Services (San Antonio, TX)
- …T&T managers. **Required Skills & Qualifications:** + 3+ years experience supporting IT Help Desk + Experience using ServiceNow ticketing system + Experience ... + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + Provide Citrix… more
- TekSynap (Arlington, VA)
- …+ Serve as the central coordinator for JNOSC operations, overseeing both Tier III service response/ help desk and service restoral team activities. + ... Ensure smooth coordination with other JSP Operations teams as specified (servers, applications, storage area network, backup and recovery, facilities, messaging). + Conduct corrective and preventative maintenance activities for the JSP Transport Network. +… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Polygraph **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:**… more
- Link Solutions Inc (Warren, MI)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Service Specialist (Intermediate and Senior Level) to join our ... Clearance required + Non-remote (relocation incentive available) As a Help Desk Support Service Specialist, you will...you will be the face of our team, providing Tier II concierge-like support to users via email, Microsoft… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …Level Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD), Help Desk ... a cross-functional, fast paced team. We are seeking a Help Desk Technician that can work independently...Tier I. Efficiently escalates detailed incidents to higher Tier II or Tier III … more
- Three Saints Bay (Montgomery, AL)
- …searching for all levels to include Senior, Journeyman, and Junior levels.** **Position Overview:** **Provide help desk support ( Tier I and II for Junior, ... ** Help Desk Support Specialist (4303)** Location...Tier II and III for Journeyman and Senior levels) for the Cargo...troubleshooting SDC compatibility issues** + **Supports Help Desk Level II escalations to Level III **… more
- General Dynamics Information Technology (Washington, DC)
- …CmpTIA **Experience:** 3 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT. We stay at ... Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help ...MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent… more
- RightDirection Technology Solutions LLC (Washington, DC)
- HR Help Desk Specialist - Cleared Washington, DC...able to troubleshoot complex HR-related issues or collaborate with Tier II/ Tier III to resolve. + ... evaluations). + Effectively communicate and collaborate with both the Tier I analysts and IPMS application-support SMEs on HR-related...+ Ability to serve as a presenter for any Help Desk webinars, trainings, related to Performance… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- General Dynamics Information Technology (AL)
- …AL. Operate as the first point of contact after the Army Enterprise Service Desk ( Tier 1), addressing incidents and service requests involving end‐user devices ... directly to computer users. **How a Computer Operator III will make an impact:** + Provide Tier...first point of contact after the Army Enterprise Service Desk ( Tier 1). + Provide customer support… more
- TekSynap (Denver, CO)
- …Defense Intelligence Agency's Solutions for the Information Technology Enterprise III (SITE III ).TheHelp Desk (Sys Admin)provides Tier I and II technical ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Help DeskSystems Administrator is expected tobe able to:...MS, 0-2 years experience **Overview** We are seeking aHelp Desk (Sys Admin)to join our Task Order proposal on… more
- Leidos (Washington, DC)
- …will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level ... Working closely with team members, including back office, Level II/ III personnel, to diagnose, determine corrective actions, and resolve...daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more