- Computer World Services (CWS)Corporation (Kearneysville, WV)
- Job Description The Help Desk Specialist provides Tier II and III technical software, problem resolution for members by performing problem and incident ... as guiding users through step-by-step solutions. Provides expertise to resolve second tier technical support issues for users of the organization's products and… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource and… more
- CACI International (VA)
- …load rules, batch scripts, security, managing meta-data/core data loads and validation while supporting the Tier III Help Desk for our program's budget ... to the support of the client's business systems + Respond to and resolve Tier III level trouble tickets for end user issues. This includes communicating with end… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... Help Desk Analyst Job Category: Information... Help Desk Analyst Job Category: Information Technology Time Type:...The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position… more
- Proven IT (Tinley Park, IL)
- Help Desk Tier 3 Engineer Tinley Park, IL (http://maps.google.com/maps?q=18450+Crossing+Dr+Tinley+Park+IL+USA+60487) Apply Job Type Full-time Description The ... Tier III Engineer is responsible for server,... Tier III Engineer is responsible for server, network, application and...level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding… more
- Proven IT (Duluth, GA)
- Help Desk Tier 1... Help Desk Tier 1 Engineer Duluth, GA...ConnectWise + Communicates and works as a team with Tier II and Tier III ... (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+USA+30096) Apply Job Type Full-time Description The Tier I Engineer is responsible for various managed IT… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... by email, phone call, and in-person. Triage and escalate IT issues to Tier II, Tier III , and OIS management appropriately. What we are expecting from… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... by email, phone call, and in person Triage and escalate IT issues to Tier II, Tier III , and OIS management appropriately What we are expecting from you… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/ Help Desk Technician III ...network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - ... (BWAK) We are currently searching for a qualified **On-Site** **Call Center/ Help Desk Technician III ** to deliver exceptional technical assistance to our… more
- Robert Half Technology (Ithaca, NY)
- Description Olivia Quinlan from Robert Half is hiring for a IT Specialist ( Tier III & IV) based in the Ithaca, New York region (open to surrounding area ... by Tier I and Tier II teams. Responsibilities: * Provide Tier III support, the highest level of support available to users for issue resolution * Work… more
- Robert Half Technology (Pittsburgh, PA)
- …maintaining IT infrastructure and performing system upgrades. Requirements + Extensive experience in a Tier 3 help desk or technical support role. + Strong ... support and troubleshoot complex hardware and software issues. + Resolve escalated help desk tickets in a timely manner. + Configure and manage user accounts… more
- T and T Consulting Services (San Antonio, TX)
- …phones and printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + ... Provide a weekly report on the age of tickets currently in the queue, most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month. +… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …to end-users for PC server, mainframe applications, and hardware. + Handles problems that the first- tier of help desk support is unable to resolve. + May ... **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Desktop Computers, Help Desk Support,IT Hardware **Experience:** 10 +...environment and initiate fix actions or problem escalation to Tier II/ Tier III admins. +… more
- General Dynamics Information Technology (North Liberty, NC)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Secret SCI + Polygraph **Job Family:** SCA **Skills:** Desktop Computers, Help Desk Support,IT Hardware **Certifications:** Security+, CE...environment and initiate fix actions or problem escalation to Tier II/ Tier III admins. +… more
- Proven IT (Tinley Park, IL)
- …IL (http://maps.google.com/maps?q=18450+Crossing+Dr+Tinley+Park+IL+USA+60487) Apply Job Type Full-time Description The Tier III Project Team Engineer is ... an expert level engineer for Managed IT Services. The Tier III Project Team Engineer has an...all co-workers, outside customers and possibly vendors + Resolve help desk tickets when not on projects… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- CACI International (GA)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... Systems Administrator III Job Category: Information Technology Time Type: Full...implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 ( Help Desk ) problem… more
- TEKsystems (Pearl Harbor, HI)
- …during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required o Documents incident status and ... and common windows applications o Works through various types Tier II issues with telephone assist o Provides answers...reset, Office 365, Hardware, Desktop, Phone support, Ticketing system, Help desk support, Help … more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- TEKsystems (Fort Belvoir, VA)
- …during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required o Documents incident status and ... and common windows applications o Works through various types Tier II issues with telephone assist o Provides answers...certification and TS/SCI clearance required for this opportunity. Skills: Help desk , Service desk , Windows,… more
