- Publicis Groupe (Chicago, IL)
- …firsts" for our clients, and to do it all with #phmlove. **Job Description** The Vice President , CX (Customer Experience) defines team direction and ensures ... strategic drivers. You will provide functional management for Insights and Strategy , collaborate on a cross-functional capability leadership team, ensure every brand… more
- Leidos (Reston, VA)
- …Leidos Digital Modernization Sector is seeking an End User Services Practice Leader, Vice President at our Leidos Headquarters in Reston, VA. **POSITION ... SUMMARY:** As a Leidos End User Services Practice Vice President , you will play a pivotal...accountable for shaping our internal and external End User strategy and ensuring seamless execution of End User Services… more
- JPMorgan Chase (Plano, TX)
- …investment dollars across the product portfolios. As an Investment Planning Manager - Vice President within Chase PXT, you will be responsible for ... etc. + Collaborates with executive (HoPs/HoTs) to understand and shape PXTs strategy and mission + Assess the operational and strategic performance by frequent… more
- Citigroup (New York, NY)
- …to decisions being made. + Works with Customer Experience LoB Leads & Strategy Design Leads to identify and highlight possibilities and potential impact to business ... designs, and give decision makers confidence to move forward. + Works with CX and business teams to articulate and advocate for future-state experiences + Serves… more
- GEHA (Lee's Summit, MO)
- …the organization. The Director, Member Experience & Retention will report to the Vice - President of CX , Retention and Corporate Communications. The Director ... expressions of our brand promise. As part of executing this strategy , the Customer Experience ( CX ) and Retention team is dedicated to understanding and improving… more
- BGB Group (New York, NY)
- VP , Engagement Strategy at BGB Group (View all jobs) (http://www.bgbgroup.com/careers.html) New York City BGB Group VP , Engagement Strategy Our Agency ... in-office (NYC) and hybrid job opportunities. Position Overview The VP , Engagement Strategy will be an experienced,...workshops to foster a customer-centric culture and brainstorm innovative CX solutions. Media Planning and Strategy : A… more
- Bristol Myers Squibb (Princeton, NJ)
- …key implications / recommendations for relevant FME strategic deliverables and initiatives (eg FM CX strategy , FM tools & ways of working, training etc.) + ... Director, WW FM Customer Experience, WW/US Medical Heads and VP of US FM to tailor the global FM CX strategy to ensure a seamless, personalized experience… more
- Amazon (Nashville, TN)
- …CX ) organization. As a Sr. Manager, TPM, you will be the MSP CX functional leader for strategy development, business planning, developing and implementing ... as a thought leader and business partner for MSP CX . This leader will work closely across multiple leadership... leadership team, providing insights to help shape the strategy of the business * Ensure implementation and execution… more
- BD (Becton, Dickinson and Company) (Sparks, MD)
- …and to enhance the customer experience pre and post-purchase aligned to our Global CX strategy . + Develop and execute strategic initiatives that enhance the ... of Molecular Marketing Associates. The Director of Marketing reports directly to the VP of Global and US Marketing. Marketing Management + Lead the development,… more
- Verint Systems, Inc. (Columbus, OH)
- …growth opportunities. Learn more at www.verint.com . **Overview of Job Function** As the Vice President , Go-To-Market Strategy , you will be responsible for ... Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX...of GTM experts to develop a market leading offering strategy and to operationalize it across all company functions.… more
- TTEC (Englewood, CO)
- ** Vice President , Operations (US Remote)** At TTEC, we're all about the Human Experience. Elevated. As A VP , Operations working remotely or in Englewood, CO ... operations subject matter expert? Looking to develop the right combination of strategy and partnership to achieve client success? You'll partner and develop… more
- Humana (Columbus, OH)
- …of how organization capabilities interrelate across the function or segment. Assistant Vice President , Product Management leads all phases of the product ... drives goals and objectives, and improves performance. Provides input into functions strategy . **Use your skills to make an impact** Connected customer experiences… more
- Amazon (Seattle, WA)
- …buy and easy to use. To be successful in this mission we are looking for a VP of UX Design. This leader will form a new design center of excellence including UX ... lead a team who can deliver on a unified strategy for building a destination where customers can start...creating value for customers. We are looking for a VP of Design who can lead this vision, build… more
- University of Oregon (Eugene, OR)
- …to Oregon's natural and cultural treasures. Position Summary Reporting to the Vice President and Chief Information Officer, the Associate Chief Information ... areas, each led by a direct report to the VP -CIO: Customer Experience and Artificial Intelligence, which serves as...Officer (ACIO) for Customer Experience ( CX ) and Artificial Intelligence (AI) will play a pivotal… more
- Verint Systems, Inc. (Columbus, OH)
- …every global brand. Our mission is to help organizations elevate Customer Experience ( CX ) and increase workforce productivity by delivering CX Automation, via ... at www.verint.com . **Overview of Job Function:** As the Director of Go-To-Market Strategy for EDM/Recording, you will part of the team that leads all offer-related… more
- Amazon (Seattle, WA)
- …for Brand Owners. We enable brands to develop, launch and grow products to improve CX and their business in the Amazon store worldwide. We achieve this by building ... self-help tools for WW brands to help them improve CX and grow their business, owns the vision and...to ensure long-term business success. This leader collaborates across VP -level organizations including, Return and re commerce, Amazon Catalog… more
- Vivint (Lehi, UT)
- …and Vivint on Facebook, Instagram, LinkedIn and X. The Role: We are seeking a strategy leader to join Vivint's Customer Experience team, of which whose mission is to ... the Director, Voice of the Customer, and be responsible for defining the strategy and prioritization of customer feedback and escalations. The ideal candidate should… more
- Amazon (Seattle, WA)
- …AI to deliver transformative personalized customer experiences * Influence multiple VP -led organizations on their CX approaches and investment priorities ... Amazon's global footprint. Key job responsibilities * Define and articulate the product strategy across a range of forecasting and decision making systems * Define… more
- Omnicell (Atlanta, GA)
- …The Digital Experience Specialist's role is a critical part of our Customer Experience ( CX ) team. They are responsible for helping to create and execute a successful ... will report to the Digital Experience Manager, who reports to the VP , Customer Success. **Responsibilities** The Digital Experience Specialist, in coordination with… more
- Forrester (Cambridge, MA)
- …Success Operations is responsible for managing aspects of the organization's strategy and operations as we transform to a customer-obsessed engagement model. ... role definition. + Build a strong partnership with product, sales operations, CX , and customer marketing leaders to ensure effective orchestration of the delivery… more