- CVS Health (New York, NY)
- …allow business partners to communicate the customer story 3. Manage ad hoc customer Insights data pulls and support projects; this includes, but is not ... that deliver business results, and act as a voice of the customer champion for CVS...stakeholder management **Required Qualifications** + 7+ years' experience analyzing customer insights or related + 5+ years'… more
- Intuit (Mountain View, CA)
- …Tucson, AZ. What you'll bring + 4 to 6+ years of experience in Customer Experience, Customer Insights , or Voice of Customer in an IT, SAAS, or ... and industry tools (ie Qualtrics, Medallia, Gainsight, etc) in CX such as customer sentiment, Voice...skills with clear examples of using data actively for customer insights , measurement, ROI analysis and recommendations,… more
- Intuit (Tucson, AZ)
- …CA; or Tucson, AZ. What you'll bring + 7-10+ years of experience in Customer Experience, Customer Insights , or Voice of Customer in an IT, SAAS, or ... and industry tools (ie Qualtrics, Medallia, Gainsight, etc) in CX such as customer sentiment, Voice...skills with clear examples of using data actively for customer insights , measurement, ROI analysis and recommendations,… more
- Amazon (Bellevue, WA)
- … Customer Experience (MSP CX ) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and ... unique role and privilege to work backwards from our customer needs and represent their voice through...Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability… more
- DISH Network (Englewood, CO)
- …to our field agents. **Job Duties and Responsibilities** As the Wireless CX Data Analyst, you'll join DISH's award-winning Customer Experience Transformation ... with the latest data analytics modeling techniques to derive insights from numerous CX data sources. You'll...statistical analysis and machine learning algorithm techniques related to Voice of Customer initiatives. Researching new data… more
- Amazon (New York, NY)
- …improvement ideas from the field through data analytics, Root Cause Analysis (RCA) and Voice of the Customer (VOC). Once ideas have been generated, the role ... The role will be a technical Subject Matter Expert (SME) with insights in multiple engineering fields including mechanical, controls, robotics and automation. The… more
- Warner Bros. Discovery (Atlanta, GA)
- …you are celebrated, here you can thrive. **Your New Role ** The Customer Experience Technician, Tier 2 will be responsible for communicating with digital consumers, ... are reported, prioritized, and resolved. The person must have strong interpersonal, customer service and communication skills and have the capacity to respond to… more
- Intuit (San Diego, CA)
- …lead + Lead the teams that manage: Customer Experience ( CX ) and Voice Of Customer (VOC) Insights and survey and data infrastructure, reporting and ... our insights to fuel growth opportunities. The Customer Success Data Analytics and Voice of...and industry tools (ie Gainsight, Qualtrics, Medallia, etc) in CX such as customer sentiment, Voice… more
- Novo Nordisk (Plainsboro, NJ)
- … customer experience. This leader will play a crucial role in ensuring that Voice of Customer insights are synthesized and democratized across the ... you ready to experiment with us? The Position The Voice of Customer (VoC) Program Lead will...You will collaborate with the Customer Experience ( CX ) organization to apply these insights , helping… more
- Intuit (Mountain View, CA)
- …to translate that into our commercial success + Consistently applies market research and Voice of the Customer insights to strategize and resolve barriers ... skills with clear examples of using data actively for customer insights , measurement, ROI analysis and recommendations...+ Build, manage and coach a high-performing team of Customer Experience leaders ( CX Leads and Sr.… more
- Liberty Latin America (PR)
- …for the overall customer experience. This role will focus on improving the customer experience by capturing the " Voice of the Customer " (VOC) through ... to correlate business/operational Key Performance Indicators with NPS and CX outcomes. + Analyze customer satisfaction data...efficiency, knowledge, and effectiveness. + Manage and administer the voice of the customer program platform to… more
- GEHA (Lee's Summit, MO)
- …as expressions of our brand promise. As part of executing this strategy, the Customer Experience ( CX ) and Retention team is dedicated to understanding and ... people performance management, hiring and engagement. + Bring the voice of the customer to audiences at...GEHA, maturing core member experience assets and capabilities (including CX principles, customer insight strategy, CX… more
- Amazon (Bellevue, WA)
- … Customer Experience (MSP CX ) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and ... unique role and privilege to work backwards from our customer needs and represent their voice through...Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability… more
- Amazon (Bloomington, CA)
- … Customer Experience (MSP CX ) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and ... unique role and privilege to work backwards from our customer needs and represent their voice through...Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability… more
- Amazon (Stoughton, MA)
- … Customer Experience (MSP CX ) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and ... unique role and privilege to work backwards from our customer needs and represent their voice through...Greenfield Sites globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified accountability… more
- Amazon (Nashville, TN)
- … Customer Experience (MSP CX ) team works backwards from Internal Customer insights to Validate, Deploy and Support MSP solutions in Brownfield and ... Description In the Mechatronics & Sustainable Packaging Customer Experience(MSP CX ) organization, we have...unique role and privilege to work backwards from our customer needs and represent their voice through… more
- Rock Family of Companies (MI)
- …logs and product analytics + Design accessible reports and dashboards to provide customer insights and inform decision-making + Actively identify, estimate and ... of the fintech industry **Job Summary** As the Senior Customer Experience ( CX ) Analyst, you'll leverage product,...and mentor peers. **Responsibilities** + Manage and optimize the Voice of the Customer program, bringing awareness… more
- Meta (Sunnyvale, CA)
- …areas for CX enhancements and supporting the expansion of the voice of customer capabilities **Minimum Qualifications:** Minimum Qualifications: 9. 5+ years ... journey program to drive understanding of consumer and enterprise customer experiences, identifying improvement opportunities, and leveraging insights to… more
- Intuit (Mountain View, CA)
- …and problem-solving skills with clear examples of using data actively for customer insights , measurement, ROI analysis and recommendations + Strong acumen ... + Brings outside in perspective to benchmark against best-in-class customer experience practices Customer Insights ...data points from various listening posts - such as Voice of the Customer , Partner, Expert and… more
- Saint-Gobain (Malvern, PA)
- …creation across all CertainTeed businesses. The incumbent will be responsible for gathering voice of customer data and insights through multiple platforms ... for better efficiency in call center + Capture verbatim customer insights and data through platforms such...customers and prospecting customers. + Collaborate with the Managers, CX team, staff at plant level and sales teams… more