- Novo Nordisk Inc. (Plainsboro, NJ)
- … feedback is integrated into their processes and initiatives. The voice of customer program lead has a team reporting to them potentially inclusive ... you ready to experiment with us? The Position The Voice of Customer (VoC) Program Lead is responsible for providing insights directly from customers to… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …in the customer experience. Relationships Reports to the Voice of Customer Program Lead . Collaborate with teams across the organization, including ... you ready to experiment with us? The Position The Voice of Customer (VoC) Analytics Manager will...program , focusing on capturing, analyzing, and acting on customer feedback across various touchpoints. This role requires a… more
- American Honda Motor Co Inc (Raymond, OH)
- … customer experience and improving alignment between design concept and customer expectations.Responsibilities include: Customer Voice expert for assigned ... including Research themesSubject matter expert (SME) & window for external " customer voice " partner (ex. Consumer Reports)* Disseminate related information… more
- Ducommun Incorporated (Gardena, CA)
- …coordinated company response to customer requirements (commercial - technical) and inquiries ( voice of the customer ).Presentation of program reviews to ... technical and operational requirements with stakeholders to ensure the voice of the customer has been achieved....and lead the negotiation team for all customer negotiations.Manage and track program compliance to… more
- Percepta (Houston, TX)
- …as a resource of all product knowledge and service supportActively listens to the customer while controlling the interaction to lead the customer in ... (SMEs), Leadership, and Field Service Engineers)Return all email and voice mail messages promptly and follow up with customers...up with customers on updates and timelines as these lead to a poor customer experience and… more
- Percepta (Melbourne, FL)
- …support * Schedule activities as required for special events * Actively listen to the customer while controlling the interaction to lead the customer in a ... first-class service across each market we support. As a Customer Experience Specialist in Melbourne, FL, you'll be a...and field service engineers). * Return all email and voice mail messages promptly and follow up with customers… more
- Percepta (Melbourne, FL)
- …and service supportSchedule activities as required for special eventsActively listen to the customer while controlling the interaction to lead the customer ... first-class service across each market we support. As a Customer Service Case Manager in Melbourne, FL, you'll be...(SMEs), leadership, and field service engineers).Return all email and voice mail messages promptly and follow up with customers… more
- Lennar Mortgage (Miami, FL)
- …to measure the effectiveness of CX initiatives and track progress over time. - Manage a Voice of the Customer (VoC) program to gather feedback from various ... data analytics platforms. - Experience in implementing and managing Voice of the Customer (VoC) programs is...and preferences at each stage of the lifecycle. - Lead cross-functional workshops and brainstorming sessions to ideate innovative… more
- WSFS Bank (Philadelphia, PA)
- …our name, it's our mission and our purposeThe Customer Experience Complaints Program Manager will lead the Bank's Complaint Management program ensuring ... process improvementsAlso, the incumbent will provide business consultancy and leverage the voice of our customer to inform projects and divisional initiativesJob… more
- Rose International (San Diego, CA)
- … service, we encourage you to apply for this exciting opportunity. Program Manager Responsibilities: Lead expert engagement activities in San Diego, including: ... or lengthened based upon a client's business needs and requirements. Only qualified Program Manager candidates located in the San Diego, CA area will be considered… more
- National Gypsum (Charlotte, NC)
- …with our customers. The successful candidate should be a creative, customer focused, self-starter with strong organizational, project management, and problem-solving ... website copy, etc.) to support content marketing and sales enablement programs. Lead the execution of marketing automation programs, tracking assets and monitoring… more
- Nesco Resource (Hauppauge, NY)
- …Citizen - No Green Card/Dual citizenship MUST HAVES Experience with new product development from customer requirements. Be the voice for the customer to make ... or a set of related projects to achieve programmatic business objectives throughout the program lifecycle. Serves as the customer advocate and ensures effective … more
- ASSA ABLOY Americas (East Berlin, CT)
- …to ensure that created materials align with company standards, branding and tone of voice Data Analytics and reporting on overall program to determine roadmap ... Managers, LXP and Content Manager, Product Management, Engineering, Marketing, Sales, Customer Service, Technical Support, IT, and external parties) to develop… more
- EDI Staffing (Bridgeton, NJ)
- …along with networking monitoring systems. 10 years minimum experience in voice communications operations and procedures including traditional PBX and IP Telephony ... Management and Customer Service. Certification/Licensure: MCSE/Security CCNA/CCNP Knowledge & Skills: Able...and judgment to plan and accomplish goals. Able to lead and direct the work of others team. Must… more
- Sunbelt Rentals, Inc. (Fort Mill, SC)
- …to the Operational Excellence (Op Ex) team, fostering a high-performance work environment.Utilize Voice of the Customer and Design Thinking principles to deliver ... Join Our Team!Sunbelt Rentals strives to be the customer 's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we… more
- Arthrex (Fort Myers, FL)
- …training activities. Adhere to the Quality System Procedures and Change Control. Lead and/or participate in delivery of projects. Provide Application End User ... user acceptance testing. Specialized Skills Excellent communication skills and customer service orientation Experience working in projects where multiple functions… more
- Brinks (Coppell, TX)
- …on program execution and KPI's. Builds and maintains strong customer relationships: Lead collaborative efforts with leadership, local branches, and ... fostering continuous improvement and enhancing performance across the organization. Lead the Lean Certification Program , ensuring that...customers to proactively address Voice of Customer concerns and operative challenges… more
- Nesco Resource (Irvine, CA)
- …currently not being worked or addressed by the MBU RM Gain voice of the customer and report back to the lead RM to jointly develop a strategy enabling growth ... someone with experience dealing with the Military as a customer . Tech savvy. Someone who can understand the customers...Support / Regional Manager role focusing on working with program managers, engineers, technicians, USG leadership acting like a… more
- Penske Truck Leasing Co., LP (Sacramento, CA)
- …inspections, and other required compliance updates. The role will also be a key voice of the customer (field operations) and trusted advisor in ensuring ... and regulations In this role you will develop and lead the field implementation of environmental compliance programs and...training. * Solicit feedback from field operations to ensure voice of the customer is addressed and… more
- Northeast Georgia Health System, Inc (Gainesville, GA)
- …role and seeks mentoring in this process. Is a professional member of VOICE professional nursing shared governance providing feedback on issues being addressed at ... meetings. Participates as a member on VOICE councils and Nursing Quality Teams as appropriate. Actively...of experience will be referred to the RN Residency Program . Preferred Job QualificationsPreferred Licensure or other certifications: National… more
