- Elevance Health (Roanoke, VA)
- ** WFM Analyst ** **Location:** The ideal candidate will live within 50 miles of one of the following Elevance Health PulsePoint office locations: Indianapolis, ... IN; Atlanta, GA; Cincinnati, OH; Richmond, VA; Norfolk, VA. The ** WFM Analyst ** monitors call volume demand in real time and flexes workforce accordingly.… more
- Elevance Health (San Juan, PR)
- …organization, providing information technology and business operations services for health plans._ ** WFM Analyst ** **Location:** This position will work a hybrid ... to the US States time zones that the unit will be supporting. The ** WFM Analyst ** is responsible for monitor call volume demand in real time and flexes workforce… more
- CoreCivic (Brentwood, TN)
- …to better the public good. CoreCivic is currently seeking a **Workforce Management ( WFM ) Analyst ** located at our corporate office in Nashville, TN (Brentwood ... our corporate office in Nashville, TN (Brentwood area)._ The Workforce Management ( WFM ) Analyst is a subject matter expert of the workforce management solution… more
- DISH Network (Englewood, CO)
- …field agents. **Job Duties and Responsibilities** The Workforce Management Team ( WFM ) within the Customer Experience Organization (CXO) is responsible for providing ... optimization, and budget planning. **Key Responsibilities:** + Be the WFM subject matter expert on your assigned line of...for in the forecasting and capacity plans + Lead WFM review meetings with management and executives discussing historical… more
- WSP USA (Louisville, KY)
- WSP is currently initiating a search for a **Workforce Analyst ** for our **Louisville, KY office** . The Workforce Analyst is responsible for a variety of duties ... Center - phone, email, and chat Agents. The Workforce Analyst creates and manages staff work schedules for the...the operational goals of the Service Center. The Workforce Analyst works closely with the management team to maintain… more
- PSKW LLC dba ConnectiveRx LLC (Whippany, NJ)
- Overview The WFM Analyst position is responsible for playing a central role in the data and reporting of Operations performance. This role will work with Excel, ... CRM, and other applications. The WFM Analyst will work closely with the Program Managers and Supervisors to make sure business objectives are attained by… more
- Walmart (San Bruno, CA)
- …to the Seller Support Organization. **Job Description:** We are seeking a highly skilled Senior RTA Analyst - WFM to join our Seller Support WFM team. In ... a trusted expert, you will be the face of WFM 's brand, giving recommendations directly to senior level leaders...(Master's degree preferred). + 7 + Years of Robust WFM Complex contact center experience. + Any combination of… more
- Ryder System (Columbus, OH)
- …Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)\_ The HRIS Analyst is a support level position within the HRIS ... writing and analyzing data flows for process improvement opportunities. The HRIS Analyst also supports HRIS upgrades, patches, testing and other technical projects… more
- Penn Medicine (Philadelphia, PA)
- …each day. Are you living your life's work? **Job Title:** Workforce Analyst **Department:** Workforce Planning & Development **Location:** Centre Square West Tower - ... CPUP **Hours:** Mon-Fri office hours fully remote **Summary:** + The Workforce Analyst is responsible for staff forecasting and the creation, maintenance, and… more
- Whole Foods Market (Austin, TX)
- Job DescriptionJoin Whole Foods Market as a Senior Product Safety and Quality Analyst in Austin, TX! Are you passionate about ensuring the highest standards of ... is looking for a Senior Product Safety and Quality Analyst to help shape the future of our unique...requirements, food safety or product safety risk, and all WFM -specific requirements . + Collaborative Innovation: Work closely with… more
- LifePoint Health (Brentwood, TN)
- *Sr Workforce Absence Management Analyst * *Who we are:* At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you ... and fulfillment. * *What you'll do:** The Senior Workforce Absence Management Analyst plays a vital role in analyzing absence management data, ensuring compliance,… more
- Randstad US (Framingham, MA)
- senior business analyst - workforce management systems. + framingham , massachusetts (remote) + posted august 26, 2024 **job details** summary + $60 - $70 per hour + ... job summary: We are seeking a highly analytical and detail-oriented Senior Business Analyst to join our clients team tasked with replacing the current workforce… more
- Internal Revenue Service (Austin, TX)
- …duties of this position at the full working level. Monitors the Aspect System e- WFM and peripherals to ensure that the systems are functioning and that telephone ... Support (EPSS) policies, and functional responsibilities in the Customer Service Systems Analyst area in order to assist in analyzing problems and provide solutions;… more
- Healthfirst (AZ)
- …and system escalations. + Act as liaison between Call Center Operations and Business Analyst team relative to call flow issues, call routing issues and system issues ... oriented while maintaining the integrity of data entered into spreadsheets in Excel and WFM tool. + Must be able to work a flexible schedule including early… more
- DISH Network (Englewood, CO)
- …+ Previous Workforce Management experience (real-time or scheduling preferably) + WFM software experience (preferrably Calabrio Teleopti) + Prior Amazon Connect ... experience + Familiar with Tableau **Salary Ranges** Compensation: $27.02/Hour - $38.70/Hour **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible… more
- Stanford Health Care (Newark, CA)
- …running 2x/day. + Report Production: + Generate & publish schedules; + Adjust Forecast in WFM ; + Assist Manager with analysis of short term and long term forecast; + ... As needed, create, store and report historical statistics; + Keep record of any special events or conditions that may have affected the contact levels; + Analyze contact volume for trends by brand, contact type, seasonality, promotions, etc.; + Collaborate… more
- Quanta Services (Houston, TX)
- …Experience working with US Payroll, Canadian Payroll (nice to have), year end WFM processes like W-2, etc. + Experience working with 3rdparty applications for ... Company's Human Resources department. Apply Here (https://careers-quanta.icims.com/jobs/5096/jd-edwards-distribution-senior-business- analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-336060817) Connect With Us! ID2024-5096 CategoryInformation… more
- Wells Fargo (Charlotte, NC)
- …He/she is responsible for leading, making recommendations, and executing on WFM automation, standardization and simplification to optimize WFM processes. ... + Expert knowledge on working with workforce management software/tools- Alvaria WFM or Verint preferred. Especially for updating and refining forecasting inputs… more
- Whole Foods Market (Austin, TX)
- …of local products, customer and product trends, the competitive landscape, and WFM differentiators. + Works to ensure effective integration of local assortment into ... + A proven track record of success in a Category Merchant, Buyer, or Analyst role or equivalent. + Ability to think critically and apply a creative approach… more