- Northramp LLC (Washington, DC)
- …and manages agency's network infrastructure systems, Data Center, IT networks and telecom circuits, switches, routers, firewalls, wireless Page 6access points, ... Senior Systems Administrator + Washington, DC + Type: Full-time +...infrastructure, and ServiceNow/ITSM services. This team provides direct Tier II client/customer support, incident management, and trouble resolution for… more
- GCI Communication Corp (Anchorage, AK)
- …such as password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Gather information to address Tier II and Tier ... (processes and procedures) have already been documented. + Tier II Support: + First point of contact for escalation....junior technicians. + Tier III Support + Troubleshooting, configuration, administrator , and an expert in one or more of… more