- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst** , you will utilize ... offer a hybrid schedule. **Responsibilities** A day in the life of a ** Workforce Management ( WFM ) Real Time Analyst** at **Hackensack Meridian**… more
- Hackensack Meridian Health (Edison, NJ)
- …mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Staffing & Reporting Analyst** , you will utilize ... A day in the life of a **Contact Center Workforce Management ( WFM ) Staffing &...level, Average Speed of Answer, adherence, productivity and shrinkage, real -time management and forecasting tools and capabilities.… more
- TTEC (Columbus, OH)
- …days and ignite your career with TTEC's award-winning employment experience. As a Specialist, WFM Real Time Analyst - Temporary working remotely in the USA, ... with to reach for amazing + Bring your time management and organizational skills to manage multiple, complex, on‐going...table in your own unique way. \#LI-Remote **Title:** _Specialist, WFM Real Time Analyst - Temporary_ **Location:**… more
- BJs Wholesale Club (Marlborough, MA)
- …*eligibility requirements vary by position **medical plans vary by location The Sr Analyst of Workforce Management ( WFM ) will manage all aspects of the labor ... service delivery. Major Tasks, Responsibilities, and Key Accountabilities + Utilize workforce management software to forecast workload, schedule staff, and… more
- Huntington National Bank (Columbus, OH)
- Description Summary: The Workforce Management ( WFM ) Senior is responsible for overseeing and optimizing the call center's workforce management ... and support to Workforce Planners, Coordinators, and Specialists in scheduling, real -time monitoring, and adherence management . + Analyze historical data and… more
- Huntington National Bank (Columbus, OH)
- …Workforce Optimization (WFO) Software Subject Matter Expert (SME) to join our Workforce Management team. This role is responsible for providing actionable ... -time adherence monitoring, and scheduling notifications.* Lead initiatives to streamline workforce management processes using WFO tools, driving operational… more
- Amazon (Arlington, VA)
- …eliminating them. Workforce Analysts support the MHLS team by providing a workforce management system needed to maintain a productive and effective ... team members across geographies * To mentor and support Workforce Analysts and Real Time Analysts Basic...end to end projects or programs * Knowledge of workforce management programs * Expert knowledge of… more
- LA Care Health Plan (Los Angeles, CA)
- …that purpose. Job Summary The Customer Solution Center Workforce Management ( WFM ) Analyst I is primarily responsible for real -time management of the ... Customer Solution Center Workforce Management Analyst I Job Category:...experience with queue monitoring software (Cisco) Skills Required: Strong real time Analytical skills. Ability to interpret WFM… more
- Commonwealth Care Alliance (Boston, MA)
- …of analysts that provides real -time monitoring via available tools and workforce management techniques to make intra-day adjustments to maximize resource ... CCA-Business Ops, Strategy & Tech * Develops and delivers workforce management program and solutions. A comprehensive...performance and volume driven trends, as well as other WFM metrics. * Develop analytical reporting tools that help… more
- Amazon (Arlington, VA)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... to detail * Ability to multitask Basic qualifications 5+ years of WFM Management experience resources Experience in contact center operations Bachelor's… more
- Amazon (Arlington, VA)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... to detail * Ability to multitask Basic qualifications 5+ years of WFM Management experience resources Experience in contact center operations Bachelor's… more
- Walmart (Bentonville, AR)
- … Management , or a related field. Master's degree or professional certifications (eg, Workforce Management Professional [ WFM -P]) preferred. + 10+ years of ... other departments (eg, HR, BOS, Customer Service, IT) to ensure alignment in workforce management strategies and that staffing needs align with business… more
- Paylocity (Schaumburg, IL)
- …us! Position Overview The Workforce Management Analyst administers the Workforce Management ( WFM ) system for Paylocity's contact centers. The ... planning support within all of operations including scheduling, real -time management , and forecasting. The role analyzes...of contact center experience analytics or workforce management . + Experience with standard WFM tools… more
- US Foods (Rosemont, IL)
- …in the Nice software platform including + Workforce Management software ( WFM ) + SMS text integration + Real time chat integration + Call quality ... Product delivery Leader. This role interacts directly with all levels of management in the IT and business organizations, identifies key customer requirements and… more
- Chewy (Phoenix, AZ)
- …, reporting, and analytics demonstrating understanding of contact center operations and workforce management principles. You will provide leadership teams with ... Operations, Customer Experience, and Agent through a combination of real time performance management , agent utilization ...needed. **What you'll need:** + 2+ years call center Workforce Management experience in contact centers or… more
- AssistRx (Orlando, FL)
- …reports and real -time call activity. + Subject Matter Expert of workforce management functions, including software, skills, workgroups, workflows and all ... other parts of the company via historical reporting, live queue monitoring, workforce management solutions and understanding overall workload for an associate,… more
- Chipotle Mexican Grill (Columbus, OH)
- …make better food accessible to everyone. **THE OPPORTUNITY** As the Senior Manager, Workforce Management & Payroll Technology, you will be passionate about the ... of strategies, technology blueprints, logical designs, and perspectives for the workforce management domain- including core infrastructure, platform, solution,… more
- Amazon (Redmond, WA)
- …as well as real time adjustments as needed. . Identify/Implement workforce management tools and technology enablers that will improve operating accuracy ... service improvement opportunities and ensure continuous improvement within Workforce Management across scheduling, metric reporting and real -time delivery. .… more
- Stanford Health Care (Newark, CA)
- …and Aspect preferred + Experience in capacity planning, utilization and workforce management analysis preferred **Required Knowledge, Skills and Abilities** ... a Stanford Health Care job.** **A Brief Overview** Assist in workforce planning activities including production of reports and monitoring/adjusting staffing… more
- The Hartford (Hartford, CT)
- …requests. + Propose and implement ongoing innovations and improvements to Workforce Management processes. Strategic Financial Support Towards Achieving Service ... operations and the broader organization. + Oversee and manage real time response to events such as technical outages,...+ Prefer experience in workload/capacity planning and use of workforce management tools. + Manages conflicting priorities… more