- Hackensack Meridian Health (Neptune, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Real Time Analyst** , you will utilize ... offer a hybrid schedule. **Responsibilities** A day in the life of a ** Workforce Management ( WFM ) Real Time Analyst** at **Hackensack Meridian**… more
- Hackensack Meridian Health (Edison, NJ)
- …mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management ( WFM ) Staffing & Reporting Analyst** , you will utilize ... A day in the life of a **Contact Center Workforce Management ( WFM ) Staffing &...level, Average Speed of Answer, adherence, productivity and shrinkage, real -time management and forecasting tools and capabilities.… more
- General Dynamics Information Technology (Barbourville, KY)
- … Workforce Management **Skills:** Call Center,Communication, Real Time Analytics, Workforce Management ( WFM ), Workforce Management Systems ... turn into opportunity. And our work depends on a WFM Real -Time Analyst joining our team to...experience + 2 or more years of experience in workforce management or a related field in… more
- Commonwealth Care Alliance (Boston, MA)
- …team of analysts that provides real -time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to ... **Why This Role is Important to Us:** The Workforce Management Supervisor is responsible for...Services Teams across the multiple markets and products. The WFM Supervisor is expected to be the acknowledged subject… more
- Aspen Dental (Phoenix, AZ)
- …The Workforce Real -Time Analyst (RTA) is a member of the Workforce Management team and supports multiple contact centers across Aspen Dental and other ... and managers to check on agents and assist in real -time. **Job Duties and Responsibilities** : + Monitor incoming...ofWorkforce Management experience + Preferred experience with Workforce Management software solutions such as Pipkins,… more
- Paylocity (Lake Mary, FL)
- …preferred, or equivalent experience. + Minimum of 2-3 years of experience in a workforce management or contact center operations role, with a strong focus on ... mitigate impact. Discretion and Impact: + Continuously seek opportunities to improve real -time management processes, tools, and techniques to enhance operational… more
- Walmart (San Bruno, CA)
- …Operations to align workforce plans with budgetary goals. **Scheduling and Real -Time Management :** + Oversee the creation of efficient work schedules that ... Position Summary What you'll do The Senior Manager of Workforce Management will play a critical role...Seller Support center. This role involves overseeing forecasting, scheduling, real -time management , and reporting to ensure that… more
- Intuit (San Diego, CA)
- …Network capacity decisions and improve business outcomes. + Technical understanding of upstream workforce management ( WFM ) value chain to own the ... Overview Intuit's Expert Network Real Time Operations team is looking for a...at scale. The successful candidate will partner with Product Management , Product Development, Service Delivery, Partner Management ,… more
- Healthfirst (AZ)
- …v-LookUp and formulas, and utilizing/interpreting pivot tables. + Working knowledge in a Workforce Management software monitoring real time statistics. + ... the established escalation process. + Ensure that established Operations, Human Resources, and Workforce Management policies are adhered to with regard to Call… more
- National Vision (Duluth, GA)
- …is praised, and career growth is a reality. We are looking for a Director of Workforce Management to join our growing team! This leader will be responsible for ... You Do? The Specifics. + Develops and executes comprehensive workforce management strategies that align with the...of any anomalies. + Facilitates the development of new WFM reports to support relevant decision-makers. + Provides insights… more
- Chipotle Mexican Grill (Columbus, OH)
- …make better food accessible to everyone. **THE OPPORTUNITY** As the Senior Manager, Workforce Management & Payroll Technology, you will be passionate about the ... of strategies, technology blueprints, logical designs, and perspectives for the workforce management domain- including core infrastructure, platform, solution,… more
- Stanford Health Care (Newark, CA)
- …and Aspect preferred + Experience in capacity planning, utilization and workforce management analysis preferred **Required Knowledge, Skills and Abilities** ... a Stanford Health Care job.** **A Brief Overview** Assist in workforce planning activities including production of reports and monitoring/adjusting staffing… more
- Walmart (San Bruno, CA)
- …you will play a pivotal role in optimizing our contact center operations through real -time analytics and workforce management strategies. You will analyze ... are seeking a highly skilled Senior RTA Analyst - WFM to join our Seller Support WFM ...integration of technology solutions and data systems to support real -time analytics and workforce management … more
- DISH Network (Englewood, CO)
- …+ SQL experience + Previous Workforce Management experience ( real -time or scheduling preferably) + WFM software experience (preferrably Calabrio ... of call volume/aux/any channel issues/outliers + Observe and report real time agent outliers + Observe and report ...real time agent outliers + Observe and report real time channel issues for Dish TV + Troubleshoot… more
- Vivint (Lindon, UT)
- …of our Lindon, UT office Primary Responsibilities: + Administer NICE IEX and QStory workforce management software + Handles any same day schedule change requests ... such situations. This position will work closely with our WFM team, Operations Management , Partner Teams, Vivint...preferred + Knowledge of Vivint's equipment and software + Workforce Management and/or IEX experience a plus,… more
- NTT America Solutions, Inc. (Atlanta, GA)
- …Centre; Avaya Session Border Controller; Avaya Experience Portal Administration. + Verint - Workforce Management ( WFM ); Interactions; Speech; DPA. + Genesys ... Nexidia NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform. + Avaya -...; Genesys Cloud - API - Workforce Management ; Genesys Cloud - API - Real -Time… more
- SHRM (Alexandria, VA)
- …various systems (Customer Relationship Management (CRM), Automatic Call Distributor (ACD), Workforce Management ( WFM ) and Quality Assurance (QA). + ... fields to supplement research tools and conducts customized online research in real -time using the best sources available and providing written documentation to… more
- DISH Network (Chandler, AZ)
- …and time-critical environment + Have the drive to learn and master DISH's workforce management ( WFM ) and customer relationship management ... purchase program, and tuition reimbursement **Primarily responsible for:** + Communicating in real time with In-Home Service Professionals about any issues and the… more