- CoreCivic (Brentwood, TN)
- …and a responsibility to better the public good. CoreCivic is currently seeking a ** Workforce Management ( WFM ) Analyst ** located at our corporate ... 2 days remote out of our corporate office in Nashville, TN (Brentwood area)._ The Workforce Management ( WFM ) Analyst is a subject matter expert of the … more
- Elevance Health (Roanoke, VA)
- ** WFM Analyst ** **Location:** The ideal candidate will live within 50 miles of one of the following Elevance Health PulsePoint office locations: Indianapolis, ... Atlanta, GA; Cincinnati, OH; Richmond, VA; Norfolk, VA. The ** WFM Analyst ** monitors call volume demand in...monitors call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center… more
- Elevance Health (San Juan, PR)
- …organization, providing information technology and business operations services for health plans._ ** WFM Analyst ** **Location:** This position will work a hybrid ... time zones that the unit will be supporting. The ** WFM Analyst ** is responsible for monitor call...monitor call volume demand in real time and flexes workforce accordingly. Ensures that the best possible call center… more
- DISH Network (Englewood, CO)
- …and providing support to our field agents. **Job Duties and Responsibilities** The Workforce Management Team ( WFM ) within the Customer Experience ... for in the forecasting and capacity plans + Lead WFM review meetings with management and executives...Working knowledge of Calabrio, Aspect, NICE, or any other workforce management software + Ability to assist… more
- WSP USA (Louisville, KY)
- …plans to further the operational goals of the Service Center. The Workforce Analyst works closely with the management team to maintain the proper staffing ... WSP is currently initiating a search for a ** Workforce Analyst ** for our **Louisville, KY...learn user end of Automated Call Distribution phone system, Workforce Management system, and other appropriate applications.… more
- PSKW LLC dba ConnectiveRx LLC (Whippany, NJ)
- …priorities. Submit a Referral (https://careers-connectiverx.icims.com/jobs/2343/ analyst %2c- workforce - management ... Overview The WFM Analyst position is responsible for...in Mathematics, Business, Statistics, or Industrial Engineering + Previous Workforce Management experience required + 1-3 years… more
- Penn Medicine (Philadelphia, PA)
- …+ Produce weekly agent schedules for all scheduling groups utilizing the Avaya/Verint Workforce Management ( WFM ) system. + Manage and maintain agent ... day. Are you living your life's work? **Job Title:** Workforce Analyst **Department:** Workforce Planning... will provide the following functions using the Avaya/Verint Workforce Management software: Forecasting across all channels.… more
- LifePoint Health (Brentwood, TN)
- *Sr Workforce Absence Management Analyst *...teams to support the implementation and optimization of the Workforce Management ( WFM ) absence ... where employees find purpose and fulfillment. * *What you'll do:** The Senior Workforce Absence Management Analyst plays a vital role in analyzing absence … more
- Randstad US (Framingham, MA)
- senior business analyst - workforce management systems. + framingham , massachusetts (remote) + posted august 26, 2024 **job details** summary + $60 - $70 ... where applicable. Required Skills and Qualifications: + Workforce Management Experience: Extensive experience with UKG WFM platforms, specifically… more
- Stanford Health Care (Newark, CA)
- …and Aspect preferred + Experience in capacity planning, utilization and workforce management analysis preferred **Required Knowledge, Skills and Abilities** ... a Stanford Health Care job.** **A Brief Overview** Assist in workforce planning activities including production of reports and monitoring/adjusting staffing… more
- Walmart (San Bruno, CA)
- …role in optimizing our contact center operations through real-time analytics and workforce management strategies. You will analyze complex data sets, monitor ... Description:** We are seeking a highly skilled Senior RTA Analyst - WFM to join our Seller...solutions and data systems to support real-time analytics and workforce management initiatives. + Manage, and audit… more
- Healthfirst (AZ)
- …the established escalation process. + Ensure that established Operations, Human Resources, and Workforce Management policies are adhered to with regard to Call ... and formulas, and utilizing/interpreting pivot tables. + Working knowledge in a Workforce Management software monitoring real time statistics. + Working… more
- DISH Network (Englewood, CO)
- …Familiar with GSuite products + SQL experience + Previous Workforce Management experience (real-time or scheduling preferably) + WFM software experience ... artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Consistent with this commitment, DISH… more
- Wells Fargo (Charlotte, NC)
- …military experience, education **Desired Qualifications:** + Expert knowledge on working with workforce management software/tools- Alvaria WFM or Verint ... basis. + Knowledge and understanding of workforce management software packages including Alvaria WFM /Verint ...Analyst will own the End to End of Workforce Management processes across several Client and… more