- Commonwealth Care Alliance (Boston, MA)
- **Why This Role is Important to Us:** The Workforce Management Analyst is responsible for the daily preparation and production of work volume and staffing ... identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for CCA… more
- Dartmouth Health (Lebanon, NH)
- Overview The Workforce Management Analyst works independently using workforce management tools to provide support and effective staff planning to ... of service to patients within the Patient Service Center environment. The analyst must have a clear and working understanding of the inter-relationships between… more
- Rock Family of Companies (Detroit, MI)
- …about having the opportunity to become the best version of yourself. The Real-Time Workforce Management Analyst monitors and responds to real-time call ... volume and staffing to ensure service standards are consistently met. **About the Role** + Monitor real-time lead flow, inbound volume and forecasts, staffing levels, adherence and call queues + Respond to business performance metrics (volume/staffing) by… more
- Carter's/OshKosh (Atlanta, GA)
- …many reasons to build your career at Carter's. **How you'll make an impact:** As a Workforce Management Analyst on the Retail Store Operations team, you will ... store labor optimization by maintaining and improving operations via the workforce management system. This involves analyzing current configurations, proposing… more
- Rock Family of Companies (Detroit, MI)
- …it's about having the opportunity to become the best version of yourself. The Workforce Management Planning Analyst is responsible for performing capacity ... goals. In this role you'll serve as the subject matter expert for workforce management initiatives and activities across all teams. **About the Role** + Oversee… more
- Hackensack Meridian Health (Edison, NJ)
- …degree and/or 5+ years experience in high-volume, multi-skilled and multi-site Contact Center. Workforce Management Analyst position OR a current active ... serve as a leader of positive change. As a ** Workforce Management (WFM) Staffing & Reporting Analyst ** , you will utilize workforce management tools… more
- Hackensack Meridian Health (Edison, NJ)
- …our mission to transform healthcare and serve as a leader of positive change. As a ** Workforce Management (WFM) Real Time Analyst ** , you will utilize ... a hybrid schedule. **Responsibilities** A day in the life of a ** Workforce Management (WFM) Real Time Analyst ** at **Hackensack Meridian** **_Health_**… more
- Health First (Rockledge, FL)
- …Insurance)* **Organization:** **HF Administrative Plan Inc* **Title:** *Associate Business Operations Analyst - Workforce Management Analytics* **Location:** ... Work Experience: One year experience in health care or project management . * Knowledge/Skills/Abilities: o Knowledge in essential Microsoft Office applications… more
- BJs Wholesale Club (Marlborough, MA)
- …old) *eligibility requirements vary by position **medical plans vary by location The Sr Analyst of Workforce Management (WFM) will manage all aspects of ... service delivery. Major Tasks, Responsibilities, and Key Accountabilities + Utilize workforce management software to forecast workload, schedule staff, and… more
- Amazon (Dallas, TX)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... 5+ years of Human Resources experience Basic Qualifications - 3+ years of Workforce management experience (for internal candidates) resources experience - 5+… more
- Amazon (Dallas, TX)
- …looking to hire a WFM Analyst to be part of the MHLS Workforce Management team. The selected candidate will be responsible for managing operational KPIs ... for the team. The expectation is to ensure effective management of the incoming and outbound phone, chat and...ability to work under pressure * Demonstrated effective time management skills * Ability to effectively interact with employees… more
- M&T Bank (Williamsville, NY)
- …activities **Education and Experience Preferred:** Minimum of 1 years' experience with workforce management software Experience creating and designing reports in ... Responsibilities:** + Manage and monitor all inbound Contact Center queues using queue management software to ensure all scheduled agents are in the expected phone… more
- State of Minnesota (St. Paul, MN)
- **Working Title: Workforce One Product Specialist** **Job Class: Management Analyst 3** **Agency: Department of Employment and Economic Development** + **Job ... of Labor and Industry (DLI) are tracked in DEED's case management system known as Workforce One (WF1). WF1 is a stable and award-winning system, custom-built… more
- Netflix (UT)
- …anytime, anywhere, and can change their plans at any time. The Role: The Business Analyst in Workforce Management plays a critical role in analyzing and ... + Analyze performance trends and feedback to identify areas for improvement in workforce management . + Monitor and report on KPIs, ensuring alignment with… more
- Teleperformance USA (Warren, MI)
- …Employee wellness and engagement program **Purpose** Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence ... (ACW, long calls, Aux modes) + Communicate with operations management for prompt resolution of issues identified in duties...applicants) + 6 months of Call Center Operations or Workforce experience a must + Must have solid customer… more
- Office of the Secretary of Defense (VA)
- …concepts, and practices for deploying strategic workforce planning, workforce /human capital analytics, strength management , and succession planning. In ... work assignments may include the following: Designs and executes complex workforce data collection methodologies Analyzes and applies critical thinking to high-level… more
- Comcast (Willow Grove, PA)
- …but not limited to producing the weekly service level outlook and partner workforce management overviews. + Confidently leads and presents results of analysis ... to drive high-impact process improvement efforts. + Demonstrates mastery of workforce planning analysis. + Independently leads highly complex, in-depth analytical… more
- Dollar Tree (Chesapeake, VA)
- **Summary of Position** The Analyst of Workforce Management and Planning is responsible for assisting in the development of the sales plan, labor allocation, ... stores and field leadership. The ideal candidate will have experience in workforce management , data analysis, and project management . Will partner with the… more
- Penn Medicine (Philadelphia, PA)
- …our future each day. Are you living your life's work? **Job Title:** Workforce Analyst **Department:** Workforce Planning & Development **Location:** Centre ... Street **Entity:** CPUP **Hours:** Mon-Fri office hours fully remote **Summary:** + The Workforce Analyst is responsible for staff forecasting and the creation,… more
- ADP (Tempe, AZ)
- …goals, and partner with key stakeholders + Develop a strategic approach to workforce management that combines insights from workforce analytics, human ... ADP is hiring a **Tactical Workforce Planning Analyst . This position can...and proven expertise in interacting with all levels of management helping educate this group on the planning process… more