• Call Center Representative

    Trustmark (Olympia, WA)
    …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities:** + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues,… more
    Trustmark (01/27/25)
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  • Grievances & Appeals Representative

    Humana (Olympia, WA)
    …Read Only + Previous experience in medical claims processing + Previous inbound call center or related customer service experience + Previous grievance and ... appeals experience + Medical terminology experience + Bilingual (English and Spanish); with the ability to read, write, and speak English and Spanish + Prior experience with Medicare + Experience with the Claims Administration System (CAS) + Ability to manage… more
    Humana (01/28/25)
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