- Trustmark (Washington, DC)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities:** + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues,… more
- Humana (Washington, DC)
- …Read Only + Previous experience in medical claims processing + Previous inbound call center or related customer service experience + Previous grievance and ... appeals experience + Medical terminology experience + Bilingual (English and Spanish); with the ability to read, write, and speak English and Spanish + Prior experience with Medicare + Experience with the Claims Administration System (CAS) + Ability to manage… more
- Amentum (Washington, DC)
- …degree is required. + A minimum of 18 months experience in a customer support role, call center , or other high call volume environment is preferred. + ... Helpline Document Management Analyst II + Provide superior customer service to claimants,...needed. + Document each contact from claimant or authorized representative in CMS in accordance with established SOPs. +… more
- TekSynap (Arlington, VA)
- …management systems, ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support, and other ... desk metrics, including average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates. + Implement and maintain… more
- VHC Health (Arlington, VA)
- …Washington, DC metropolitan area for over 75 years. VHC Health is a designated Level II Trauma Center and a recognized Magnet Facility by the American Nurses ... Credentialing Center . The Leapfrog Group has awarded the hospital with...Requirements: Administrative: The work environment characteristics described here are representative of those an employee may encounter while performing… more
- VHC Health (Arlington, VA)
- …the Washington, DC metropolitan area for over 75 years. VHC is a designated Level II Trauma Center and a recognized Magnet Facility by the American Nurses ... responsibility for designated areas and procedures as required. Virginia Hospital Center (VHC) is a 453-bed not-for-profit nationally recognized Hospital and… more