- TekSynap (Silver Spring, MD)
- …must commit to being fully certified within 30 days of hire) **Overview** We are seeking a Deskside Tier 2 Technician to join our team supporting the FDA ... problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. + Research questions using available information resources,… more
- Leidos (Odenton, MD)
- …that customers have confidence that their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators and Engineers when ... + 1901 Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end user customer support for a DOD customer in Fort… more
- General Dynamics Information Technology (Washington, DC)
- …/ HELP DESK ANALYST WILL MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician . Delivering excellent customer service and quick ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT. We stay at the forefront of innovation to… more
- General Dynamics Information Technology (Washington, DC)
- …HELP DESK** **ANALYST WILL** **MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician . + Delivering excellent customer service and ... **US Citizenship Required:** Yes **Job Description:** This position has 2 set weekly schedule options:** **Option 1: Midnight to...of technical issues for customer via chat, email, and deskside support. + Supporting Tier 1 on-site… more