- TekSynap (Washington, DC)
- …internal and external stakeholders. + Relevant certifications (eg,ITIL, HDI, CompTIA A+,Certified Help Desk Manager (CHDM) **Overview** We areseekingaIT ... IT systems, networks, and software, with familiarity in common help desk tools and ticketing systems. +...Help Desk Manager (HDMGR)to join our teamfor the United States Senate… more
- TekSynap (Washington, DC)
- …to travel as required for meetings and training sessions **Overview** We are seeking a Help Desk Manager to join our team! TekSynap is afast-growinghigh-tech ... Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels of customer… more
- TekSynap (Washington, DC)
- …efficient, secure, and up-to-date IT infrastructure. We areseekingan experienced and highly organized Help Desk Incident Manager to oversee and manage the ... incidents based on urgency and business impact, coordinating immediate action with Help Desk teams and other relevant departments. + **Coordination and… more
- SAIC (Arlington, VA)
- …demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic ** Help Desk ** **Service Team Manager ** **, Team 3** **L** **ead** to ... support Tier 0/1 Service Desk for our Digital and AI Team as we...Desk operations plan. + Provide Tier 0: 24/7/365 Self- Help and Communications services to Advana customers and users.… more
- Leidos (Washington, DC)
- …ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level Agreements (SLAs) and ... **Description** **Leidos has an exciting Service Desk and Incident Manager position which...and be the single point of contact for all Help desk related issues for both internal… more
- General Dynamics Information Technology (Washington, DC)
- …career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager you will help ensure today is safe and tomorrow is smarter. Our work ... Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful contributions to challenging… more
- Aimbridge Hospitality (Washington, DC)
- …for this position (https://careers-aimbridge.icims.com/jobs/363594/front- desk -assistant- manager -oem/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834475008) ... Desk Assistant Manager is responsible for assisting the Front Desk Manager with the operation of the Front Office in an attentive friendly efficient and… more
- TekSynap (Washington, DC)
- …of IT products, along with installation and on-site maintenance, including help desk services.Additionalsupport includes hardware delivery, moves, upgrades in ... secure, and up-to-date IT infrastructure. We areseekinga dedicated and experienced Service Desk Manager to lead and manage the Service Desk team in… more
- SAIC (Washington, DC)
- …IT Service Desk Manager The Manager will manage the Support Desk and oversee staff assigned to help desk activities. Candidate will be required ... support and managing in a Federal Government environment. The Support Desk Manager will communicate with customers calling for support on policies and/or… more
- General Dynamics Information Technology (Washington, DC)
- …Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Microsoft Office,Service Desk (Inactive),Ticketing ... Citizenship Required:** Yes **Job Description:** GDIT is seeking a Help Desk Specialist for 24x7x365 service ...(DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In… more
- Cayuse Holdings (Washington, DC)
- **Overview** **Job Title:** Help Desk Agent **Location:** Remote **Salary:** $15-$17 per hour **Employee Type:** Full-Time Hourly Non-Exempt **About Cayuse ... reduced cost, increased profitability and accelerated time to market. **Primary Focus** Help Desk Agent provides customer service solutions within service level… more
- MPR Associates (Alexandria, VA)
- …exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, ... incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to...and coordinate software training for employees, including user guides, help sheets, and FAQ lists. + Coordinates with hardware… more
- Confluent (Washington, DC)
- …a Deal Desk Analyst to join our global team. Reporting to the Sr. AMER Deal Desk Manager , the Deal desk Analyst will support Desk operations by ... and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path...essential **What You Will Do:** + Become a Deal Desk Subject Matter Expert by thoroughly understanding the deal-flow… more
- William C Brown Inc (Bowie, MD)
- …Support. + Resolve customer inquiries within a timely manner as stated in the Help Desk Service/Operating Level Agreement. + Provide triage activities to direct ... drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10...+ Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. +… more
- TekSynap (Fort Meade, MD)
- …with JIRA and Remedy ticketing systems + Experience with Microsoft System Center Configuration Manager (SCCM) + A problem solver who can get in, be given a project, ... determine a solution Location: Fort Meade/Columbia, MD **Overview** We are seekingaHelp Desk Support person to join our team supporting US CYBERCOM inColumbia,MD.… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...IT service management system + Must be able to manager a team of technicians including workload and performance.… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... aerospace, space exploration, and/or satellites? Do you want to help build solutions at Project Kuiper to transform the...direction when needed). Key job responsibilities As the Deal Desk Manager , KGS you will guide the… more
- The Joint Chiropractic (Alexandria, VA)
- …least one year of previous Sales Experience. + Participate in marketing/sales opportunities to help attract new patients into our clinics + Be able to prioritize and ... and visit packages + Keeping management apprised of member concerns and following manager 's policies, procedures and direction. + Willingness to learn and grow +… more
- TekSynap (Washington, DC)
- …ourcustomer. The QA Manager will be responsible for ensuring that all help desk services meet or exceed client expectations and contractual obligations. This ... levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help … more
- TekSynap (Washington, DC)
- …for ourcustomer. The QA Manager willbe responsible forensuring that all help desk services meet or exceed client expectations and contractual obligations. ... + 5years of experience inQuality Management + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with quality management… more