- Leidos (Fort Meade, MD)
- …every opportunity. **Additional Notes:** + The Layer-1 Cabling Manager will report to the IT Service Delivery Manager and will work closely with ... implement remediation strategies. + Manage relationships with network equipment vendors and service providers. + Negotiate contracts and ensure that vendors meet … more
- TekSynap (Silver Spring, MD)
- …a culture of ownership, accountability, and high-quality service delivery . The IT Service Desk Manager will ensure superior customer service , ... and maintain ITIL-aligned processes and best practices, ensuring consistent and high-quality service delivery . + Proactively identify areas for improvement and… more
- SHI (Washington, DC)
- … Delivery Managersupports our Managed Services Expert Support customers. The Service Delivery Manager isresponsible for the day-to-day management of ... M/F/Disability/Protected Veteran Status Refer a friend to this job (https://careers-shi.icims.com/jobs/18723/ service - delivery - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-336032949) **Need help finding the… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for an Service Delivery Manager to support complex operations for systems by ensuring data quality, operational ... USD $150,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5122/ service - delivery - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2024-5122_… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- IT Program Portfolio Manager Job ID: 250010...the operational and strategic levels as they apply to IT service delivery models. Assesses variables ... Statement** **The incumbent of this position functions as a IT Program Portfolio Manager with responsibility for...teams and any combination of work to faciliate the delivery of complex IT projects and programs.… more
- TekSynap (Washington, DC)
- …technicians, including hiring, training, and performance evaluations. + Experience in managing IT service desks in government, public sector, or large-scale ... help desk technicians and effectively communicates with end-users, stakeholders, and IT staff. + **Customer Service Orientation:** Prioritizes user satisfaction… more
- General Dynamics Information Technology (Rosslyn, VA)
- …5 years) coordinating an organization's shift toward implementing and executing modern IT delivery methodologies (eg, DevSecOps, Agile, AIOps). + Experience ... related experience **US Citizenship Required:** Yes **Job Description:** The IT Infrastructure Support Manager will deliver the...in a timely manner. + Oversee and manage the IT Infrastructure team ensuring optimal performance and delivery… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- … Governance Services to set objectives, scope and strategies for the PM team. The Manager , IT Project Management in conjunction with the Deputy Director, IT ... needed + Supports the development, monitoring and reporting of IT customer service and performance metrics +...reporting systems + Knowledge of developing, implementing, and monitoring IT program and project delivery + Excellent… more
- Microsoft Corporation (Washington, DC)
- …closely with Datacenter Operations and other engineering partners to define and implement IT service delivery processes, establish service level ... team within CDS is seeking a **Senior Technical Program Manager , IT Process and Standardization** to drive...work, up to 50%. **Responsibilities** + Define and manage IT service delivery processes, including… more
- NTT America Solutions, Inc. (Annapolis, MD)
- …or equivalent Six Sigma certification required and maintained. + Experience with an IT service provider, data center or SaaS preferred. **PHYSICAL REQUIREMENTS** ... and thrive. **Your day at NTT DATA** The Senior Manager , IT Project Management oversees the people...who lead internal information system-specific projects from initiation to delivery . Manages and prioritizes the project stream, working with… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Information Systems Management **Skills:** Problem Management, Service Delivery ,ServiceNow Platform **Experience:** 15 + years of ... in ITIL v4 + Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery , Continuous Service Improvement, and Problem Management… more
- IHG (Washington, DC)
- …supplier resources and deliverables which will involve interfacing with the supplier's Service Delivery Manager . Supplier oversight includes ticket queue ... pool with striking Potomac River views and the indulging full- service spa, The Spa at The Wharf, modern luxury,...and locals alike. **About the Manager of IT Services position** The Manager IT… more
- CACI International (Arlington, VA)
- …maintain service delivery process and procedures, recommending customer service and IT process support enhancements, ensuring all services utilize ... Senior Program Manager ( IT Operations) Job Category: Project...5 direct reports. This position is responsible for the delivery of a broad portfolio of performance-based IT… more
- General Dynamics Information Technology (Washington, DC)
- …with ServiceNow + Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery , Continuous Service Improvement, Change Management, ... Required:** Yes **Job Description:** Transform technology into opportunity as an ** IT Operations Manager ** with GDIT. A career in enterprise IT means… more
- Leidos (Fort Meade, MD)
- …delivery to the government. *Identify automation opportunities to drive improved service delivery . *Communicate orally, and in writing, detailed technical ... DISA and Fourth Estate Agencies and is seeking an IT Services Technical Project Manager located at...within budget. *Coordinate project tasks with team members, manage delivery team resources when developing schedules *Use project management… more
- Department of State - Agency Wide (Washington, DC)
- Summary This position is located in the New Service Design and Development Division, Office of Consular Systems and Technology Division, Bureau of Consular Affairs ... NSDD is responsible for selecting, designing, and implementing new IT services in addition to functioning as the software...performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is,… more
- Planet Technologies (Washington, DC)
- …managers deliver a wide range of technical projects. Responsible for successful service delivery and contract execution of engagements for various customer ... for a highly motivated individual to join our growing team as Senior IT Project Manager . In this role, you will be supporting impactful projects that make a… more
- SOS International LLC (Fort Meade, MD)
- **Overview** SOSi is currently seeking an experienced **Site Manager ** to join our team in Fort Meade, MD in support of IT , Engineering & Logistics. **Essential ... DoD and DINFOS policies. + Oversee the daily operations of service desk, network, security, applications development, project management, logistics, facilities, and… more
- Public Consulting Group (Washington, DC)
- …+ Desired: Organizational Change Management experience + Ability to understand both the service delivery system for programs which are administered by states and ... + Business Enablement + Business Solutions + Project Assurance Consultant/Project Manager will provide Project Management services to our internal team as… more
- Amazon (Arlington, VA)
- …for talented people like you to join our rapidly growing compliance solution delivery team. The RISC team charter is to protect Amazon customers from products ... to ensure product compliance in Amazon's US marketplace. The Senior Risk Manager supports new tools and programs supporting the store's global compliance efforts.… more