- CACI International (Arlington, VA)
- ITSM Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... 10% Type of Travel: Local * * * CACI is seeking a ITSM Lead to join our service desk team. The ITSM Lead will be responsible for Tier 1 services across… more
- CACI International (Arlington, VA)
- ITSM Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel ... Type of Travel: Local * * * **The Opportunity:** CACI is seeking an ITSM Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM )… more
- EM Key Solutions, Inc. (Washington, DC)
- …the T&E Team supporting the T&E PSB + Set the IT Service Management ( ITSM ) Practice strategy, lead tactical execution, and contribute as a thought leader ... and DevSecOps concepts + Experience defining and executing an IT Service Management ( ITSM ) program Clearance: A Public Trust or higher federal security clearance is… more
- SAIC (Washington, DC)
- **Description** The Customer Experience Lead functions as the pivotal Voice of the Customer, with the primary mission of guaranteeing a superlative and consistently ... facets of the Performance Work Statement (PWS). In this dynamic role, the lead will diligently oversee the adherence to Service Level Agreements (SLAs), meticulously… more
- Humana (Washington, DC)
- …within the ITSM team, promoting innovation and service excellence. + Build, lead , and mentor a high-performing ITSM team, fostering a collaborative and ... CTO organization. Leads Operations IT Service Management Organization of over 80 ITSM employee/contractors through Humana's strategic shift to the public cloud. You… more
- Leidos (Washington, DC)
- …Management, Integration and Transport' (SMIT) Contract for a Transport Field Network Lead position. This is an exciting opportunity to use your experience helping ... Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives. Candidates for this position are highly motivated… more
- Deloitte (Rosslyn, VA)
- …practices and a general understanding of the popular ServiceNow modules like SPM/ ITSM /CSM and Service Portal. The team Deloitte's Government and Public Services ... + 4+ years of ServiceNow Developer or Back End experience. + 4+ years of experience SPM/ ITSM /CSM and Service Portal modules. + Ability to be on site 100% of the time… more
- SHI (Washington, DC)
- …processes. TheManager of ServiceNow Development & Technical Architectwill be a technical lead and member of an overall engagement project team focused on delivering ... the ServiceNow platform and the implementation of ServiceNow ITAM, ITSM , ITOM, ITBM modules and the development of the..._Include, but are not limited to:_ + Manage and lead a team of ServiceNow consultants, developers and specialists.… more
- ServiceNow, Inc. (Fort Meade, MD)
- …of a customer engagement team - consulting with customers and configuring the ServiceNow ITSM products based on configuration best practices - all with the goal of ... expert in how to best support IT by configuring ITSM Service Delivery using ServiceNow best practices focused on...in their efforts to improve their IT processes. + Lead customer design workshops focused on ServiceNow Platform and… more
- Deloitte (Washington, DC)
- …technology who wants to work in a collaborative environment? As an experienced SAP BRIM Lead you will have the ability to share new ideas and collaborate on projects ... long-term, onsite client service delivery. Work you'll do/Responsibilities This is a lead role that will be supporting our external client's subscription business.… more
- NuAxis Innovations (Washington, DC)
- **Desktop Support Team Lead ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated **Desktop Support Team Lead ** for a Full-Time position. **Job Summary:** **Essential Functions:** + Some of… more
- CACI International (Arlington, VA)
- TOC Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... seeking a Technical Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents that...experience with Automatic Call Distribution (ACD) system and ServiceNow ITSM ticketing system + Must be able to communicate… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... detailed appropriately and dispositioned in a timely manner. + Lead junior, mid, and senior level techs, provide expertise...Familiarity with Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …the expertise of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's executive support group. ... integration with a government multi-contractor team. The Primary Technical Control Facility Lead oversees the DoD Technical Control Facility, and it will manage… more
- SAIC (Washington, DC)
- …be able to manager a team of technicians including workload and performance. + The lead will be expected to manage schedules and coverage for the team. + Ability to ... + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. + Experience supporting… more
- SAIC (Washington, DC)
- **Description** SAIC seeks a Lead Security Engineer to assist the Department of Transportation's Cybersecurity mission by supporting the implementation of IPv6 ... and security procedures. + Work IPv6 cybers related security operations ITSM (ServiceNow) assigned tickets to completion. + Participate in relevant CyberSecurity… more
- Cayuse Holdings (Arlington, VA)
- …email + Appropriately triages requests that cannot be resolved at the SD level using ITSM + Follow up with CISA staff and customers to ensure that issues have been ... and maintain records of all Service Desk activities in ITSM + Maintain and update the Knowledge Base with...24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment + Must… more
- Cayuse Holdings (Arlington, VA)
- …email. + Appropriately triages requests that cannot be resolved at the SD level using ITSM . + Follow up with CISA staff and customers to ensure that issues have been ... issue resolution steps and maintain records of all Service Desk activities in ITSM . + Maintain and update the Knowledge Base with solutions to common technical… more
- SHI (Washington, DC)
- …offices or yours. **Responsibilities** Include, but not limited to: + Ability to lead technical discussions with clients, provide expertise in the sales process and ... leadership on projects as the SME for ServiceNow's ITSM , ITOM, ITAM (HAM/SAM) capability plus two additional major application suites (SPM, SecOps, IRM, CSM, HRSD,… more
- Three Saints Bay (Washington, DC)
- …(DPAS) as well as the application for Information Technology Service Management ( ITSM ) (BMC Remedy). + Perform independent verification of the Asset Compliance ... all IT asset transactions in the software application for ITSM and DPAS throughout the assets' life cycle. +...to have the bench stock replenished.The report shall consider lead time for procurement and rate of consumption **Position… more