- Shuvel Digital (Washington, DC)
- …efficient service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer ( Junior ) to join our team supporting ... teams providing Development, Security, and Operations (DevSecOps) services to support the United States Citizenship and Immigration Services (USCIS)...this contract. The Help Desk Engineer will troubleshoot issues to… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...Provide customer onboarding and offboarding. + Provide account management support . + Provide 24/7 Tier 1 support … more
- RightDirection Technology Solutions LLC (Washington, DC)
- …of State The Help Desk Specialist shall provide full-service, Tier I help desk support including: + Provide remote technical assistance and ... Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description RDTS is seeking a cleared Tier I Help Desk Specialist to support the US Dept… more
- ManTech (Washington, DC)
- …network related problems, questions, and use. + May provide training and guidance to more junior help desk personnel. + Provides resolutions to out of the ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...is seeking a motivated, career and customer-oriented **Senior** **Service Desk Support Specialist - Tier 2** to… more
- ManTech (Washington, DC)
- …out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds to tier two ... where our employees come first. At ManTech International, you'll help protect our national security while working on innovative...+ Oversee the performance of the Tier 3 service desk operations. + Responsible for providing support … more
- DarkStar Intelligence LLC (Washington, DC)
- …Collection Management Officer (HCMO) + HUMINT Collection Managers Course (HCMC) + Operations Support Officer Course (OSOC) + HUMINT Desk Officer Course (HDOC) + ... Junior -Level HUMINT-Enabling Instructor Position Summary DarkStar Intelligence is...Counterintelligence Polygraph (Preferred) Primary Duties and Responsibilities + Design, support , and deliver comprehensive training in all areas of… more
- Serco (Arlington, VA)
- …place with Serco! The JuniorFMS Finance Analystwill provide program financial and administrative support to develop, manage, and close FMS cases to support for ... funding** **.** **In this role, you will:** + Provide financial management support in coordination with the Government financial manager for multiple customer /… more
- Amentum (Washington, DC)
- …+ Assist with configuration and support for agency issued mobile devices + Help mentor and train colleagues and junior technicians with core IT principles ... our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to end users for software and hardware troubleshooting +… more
- General Dynamics Information Technology (Rosslyn, VA)
- …Proven experience in data center operations, system administration, database management, help desk operations, network design, project management, and technical ... **US Citizenship Required:** Yes **Job Description:** The IT Infrastructure Support Manager will deliver the support for...projects as required. + Acts as a lead for junior and mid-level staff; leads and mentors direct report(s)… more
- Guidehouse (Arlington, VA)
- …the following areas: infrastructure, networking, cloud services, software engineering, automation, and help desk support . + Demonstrated success in leading ... technology domains, including infrastructure, networking, cloud solutions, software engineering, automation, and help desk management. + Mentor junior team… more
- Leidos (Camp Springs, MD)
- …**Primary Responsibilities:** + Serve as a Level 2 escalation point for the Service Desk , providing support for a diverse end-user population. + Oversee the ... IT Services Program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force...and future need requirements into detailed technical solutions. + Help mentor and review the work of junior… more
- Federal Reserve Bank (Washington, DC)
- …workflows used to process analog and electronic records; triaging and often resolving IT/ Help Desk issues related to Records Program IT systems; performing ... Performs final review of documents processed into FIRMA by junior Records Program staff to ensure they are accurate...requests sent to OSEC by the Board Applications Service Desk (BASD). Reference Requests: Responds to complex and time… more
- DCCA (Fort Meade, MD)
- …all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... Key Tasks: DCCA is looking for TS/SCI w/Polygraph cleared Junior to Mid-Level Systems Administrators with Linux and Windows...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career… more
- Serco (Arlington, VA)
- …to grave, across the acquisition lifecycle. In this role, you will directly support the Engineering Lead in overseeing the engineer team by reviewing submissions and ... in this role you will be expected to provide assistance, guidance, and mentoring to junior Engineers as needed. Furthermore, in this role you will be expected to … more
- Amazon (Arlington, VA)
- …for which they perform AWS work. 10012 Key job responsibilities -Provide first line of support to the IT Service Desk Team - Maintain Desktop OS Images/VDI ... easy to use services to our internal customers in support of the Amazon Dedicated Cloud for US Government...our existing services, and provide escalation and mentoring for junior team members. This position available onsite at Herndon,… more
- Amazon (Arlington, VA)
- …which they perform AWS work. 10012 Key job responsibilities - Provide first line of support to the IT Service Desk Team - Maintain Desktop OS Images/VDI ... industry. As a member of the UC organization, you'll support the development and management of Compute, Database, Storage,...our existing services, and provide escalation and mentoring for junior team members. If Arlington, VA (HQ2): This role… more
- Stantec (Washington, DC)
- …rigor, an innovative spirit, and a vision for growth. Every day, we help communities improve, reuse, and protect this precious resource for future generations. By ... + Execute multiple concurrent projects efficiently + Work with more junior engineers to perform hydrologic and hydraulic analyses, design calculations, write… more
- System One (Washington, DC)
- …systems, professional audio and video recording systems and video streaming + Assist Support Desk operations by responding to client calls, monitoring conference ... other large venue spaces. Provide specialized daily audiovisual (AV) support for client meetings and events, communicating in both...part of a team, lead challenging projects, and mentor junior technicians as opportunities arise + A strong sense… more