- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 2** to join our team in ... Washington, DC. As a manager of Tier 2 services will provide...include but are not limited to:** + Manage the Tier 2 Service Desk Team...limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3** to join our ... be based out of **Washington, DC** . As a manager of Tier 3 services will provide...not limited to:** + Oversee the performance of the Tier 3 service desk operations.… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a ** Service Desk Manager ** . This opening is for an IT Services program supporting a federal client in the ... to the customer's information. We are seeking a dynamic Service Desk Manager to join...in Boston and Dallas. + The Service Desk team is responsible for providing Tier … more
- General Dynamics Information Technology (Washington, DC)
- … Manager Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager . GDIT is your place to make meaningful ... career. At GDIT, people are our differentiator. As a Service Desk Deputy Program Manager ...Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- General Dynamics Information Technology (Fort Meade, MD)
- …**Experience:** 7 + years of related experience **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- TEKsystems (Odenton, MD)
- …Help desk support, Customer service , Technical support, Troubleshooting, Help desk , system administrator, tier three, STIGs, IAVA, BIOS, SCCM, PXE boot, ... Help desk support, Customer service , Technical support, Troubleshooting, Help desk , system administrator, tier three, STIGs, IAVA, BIOS, SCCM, PXE boot,… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... Leidos has a career opportunity for an upcoming **Help Desk Support Specialist** position. This position will be part...and status in incident database tools (ie BMC Remedy/Microsoft Service Manager ). + Install system wide software… more
- Innovative Management & Technology Services (Washington, DC)
- …and ad hoc meetings with stakeholders as required. + Strong background in help desk operations, with a focus on customer service . + Proficient in project ... customers on-site at top government agencies. Job Title: IT Project Manager Primary Location: Washington, DC Clearance: Top-Secret Clearance (TS) Responsibilities:… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **IT Operations Project Manager ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- SAIC (Washington, DC)
- …remains agile and adaptable to new challenges. . Oversee Site Support and Service Desk operations to enhance user satisfaction and productivity. . Manage ... **Description** SAIC is seeking a visionary Senior IT Operations Manager to support a US government agency in the National Capital Region. This role is responsible… more
- Quorum (Washington, DC)
- …Canary, a market leader in grassroots advocacy software. As the **Senior Events Manager ** reporting to the Director of Demand Generation, you'll lead the strategy, ... Relations: Manage relationships with vendors, partners, and contractors to execute top- tier events. + Event Operations: Oversee all logistical aspects of event… more
- G2 Ops, Inc. (Arlington, VA)
- …we need to ensure where you access your work is secure. You will have a shiny desk at our G2 Ops office and the ability to telework with prior approval. Here's the ... For this opportunity, we are seeking a highly motivated, team-oriented Senior Program Manager . This exciting position will have the chance to work on just about… more
- Koniag Government Services (Alexandria, VA)
- …support shall include issue detection and resolution prioritized by issue severity. The Agency Tier 1 Help Desk is the primary point for issue management and ... Services company, is seeking a Sr Financial Analyst-Contract Program Manager with a Secret Clearance to support **KDS** and...period of 30 days to ensure minimum disruption to service and to prevent degradation to work in progress.… more
- DLA Piper (Washington, DC)
- …transfers. + Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response ... Accounts Administrator is expected to successfully manage the firm's top- tier billing portfolios based on defined support models to...+ Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. +… more
- Cayuse Holdings (Washington, DC)
- …end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with ... network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates… more
- SHI (Washington, DC)
- …weekly timesheets. + Align with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + ... continuous learning, are key aspects of this role. This role will report to the Manager of ASG Engineering role in the ASG Product & MSP department, this remote… more
- ManTech (Washington, DC)
- …+ Proficiency in Microsoft Office Suite and CRM software. + Experience using a Service Desk ticketing system, such as ServiceNow. + Strong leadership and team ... **Responsibilities include, but are not limited to:** + Providing Tier II IT Systems support on a wide range...of technologies, including: VMware vCenter, Horizon View, Site Recovery Manager , HPAC Secure Printing, HP Blade Servers, HP SANs,… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... experience. + Expert hands-on experience with products: Cisco Unified Call Manager (CUCM), Cisco Meeting Server (CMS), Cisco Telepresence Management Suite (TMS),… more