- Koniag Government Services (Arlington, VA)
- …**Koniag Data Solutions, LLC,** a Koniag Government Services company **,** is seeking a Service Desk Technician with an active Secret clearance to support ... quality checks and produce a weekly report. + Monitor service desk queues and assign tickets to...ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician . **Working Environment & Conditions** This… more
- General Dynamics Information Technology (Washington, DC)
- …experience **US Citizenship Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to ... of the federal government in the heart of our nation's capital. As a Service Desk Technician / Help Desk Analyst, you are the foundation of our overall… more
- Koniag Government Services (Washington, DC)
- …a Koniag Government Services company **,** is seeking a Mid-Level Audio and Video Technician -Help Desk with a Secret clearance to support **EHS** and our ... the probation period** ) mid-level customer-focused Audio and Video Technician / Help Desk Support professional to...+ Document support activities and solutions in the IT service management system. + Support onboarding activities, such as… more
- Leidos (Washington, DC)
- **Description** Leidos has an opening for a ** Service Desk Manager** . This opening is for an IT Services program supporting a federal client in the Healthcare ... to the customer's information. We are seeking a dynamic Service Desk Manager to join our IT...contract SLA reporting. + Generate and evaluate ticket queue/individual technician metric reports from ZenDesk. Perform analysis and enhancement… more
- American Bankers Association (Washington, DC)
- …Culture Award_ and _2024 Great Place to Work_ designation _!_ **Job Description:** ABA's Engineer, Service Desk is an IT Engineering role in support of the ... Service Desk that helps ensure proper computer...resolution. + Escalate incidents with accurate documentation to suitable technician , when required. + Create and maintain knowledge documents.… more
- Leidos (Camp Springs, MD)
- **Description** The Leidos Digital Modernization Sector currently has openings for Service Desk Interns to work in support of the Air Force National Capital ... (AFNCR ITS) program. Leidos is looking for a highly motivated information technology technician responsible for being the first contact for each of our customer… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... program requires US Citizenship Our client is looking for a Deskside Support Technician to support the Enterprise Standard Architecture V (ESA V) program, in… more
- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate will have ... and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource...technical support are responded to and addressed within established service level agreements. Qualifications: + Must be eligible for… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... apply today! **Responsibilities** Provides training and desk -side support to assist our government client in achieving a high level of proficiency in utilizing… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... **Account Management Technician I** **I** **Who is Epsilon:** Epsilon is...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- SAIC (Fort Meade, MD)
- …Air Force and Combatant Commands Business Group of SAIC is seeking a Field Service Technician to support a transformational infrastructure program for DCSA. SAIC ... devices, and network interface devices. + In coordination with desk side support and service desk...**Qualifications** **Required Qualifications** It is required that the Field Service Technician have the following qualifications: +… more
- CACI International (Arlington, VA)
- …Assist in the development of performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to ... Deskside Support Technician Job Category: Engineering and Technical Support Time...services provided to end users Complete and provide regular Service Desk metrics reports Expert knowledge in… more
- CompuCom (Washington, DC)
- …team. We are currently seeking a qualified **Level 2** **Field Service Technician ** for an **onsite** position in Washington, DC. ... This Technician will be responsible for managing a designated territory,...managing an incident queue, directly interacting with customers, ensuring service level agreements (SLAs) are met, and maintaining proper… more
- TAD PGS, Inc. (Washington, DC)
- …division customer. The person selected for this position will help to oversee the service Desk and Deskside support technician teams to ensure quality ... control in end user services and documentation. They will also be a Domain facilitator for end user services of the customer and will lead projects, collaborate with other domains and teams, and provide regular and ad hoc customer deliverables. Job… more
- NuAxis Innovations (Washington, DC)
- …optimization **Experience:** Two (2)+ years experience in an enterprise call center - help desk - service desk - desktop support operations, configuring, ... **Desktop Support Technician (HDDS-MDS)** Location **Washington, DC** \# of openings...incidents within SLAs on a daily basis to ensure service -related issues are identified and resolved within established SLAs… more
- Georgetown Univerisity (Washington, DC)
- …making a difference in the world. Requirements Job Overview The Senior AV Technician is a member of the Georgetown University Law Center's Information Systems ... Technology Audiovisual and Instructional technology groups. The Senior AV Technician oversees the technical operation and maintenance of all audiovisual systems… more
- Epsilon, Inc (Arlington, VA)
- **Deskside Technician Lead** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- Epsilon, Inc (Arlington, VA)
- **Deskside Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- Amentum (Washington, DC)
- …contract staff + Maintains current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed Here at Amentum, we are ... beyond high school + At least 4 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with… more