- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the… more
- NANA Regional Corporation (Arlington, VA)
- …environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to requests for assistance received either directly ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech ... environment and effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech… more
- General Dynamics Information Technology (Fort Meade, MD)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Help ...environment and initiate fix actions or problem escalation to Tier II / Tier III admins. +… more
- TEKsystems (Odenton, MD)
- …to end-users for PC, server, mainframe applications and hardware. -Handles problem that the first- tier of help desk support is unable to resolve. -May ... environment and initiate fix actions or problem escalation to Tier II / Tier III admins. -Provide... desk support, Customer service, Technical support, Troubleshooting, Help desk , system administrator, tier … more
- General Dynamics Information Technology (Arlington, VA)
- …Active Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... Must Be Able to Obtain:** Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Support, Help Desk Support,Remedy… more
- Gama-1 Technologies (Silver Spring, MD)
- …manage, and configure Windows 10/11 Image support + At least 3 years of experience for Help Desk Tier II onsite and remote support experience in a medium ... needed during times of surge (this will include desktop Tier II activities or Tier ...Physical Demands + Prolonged periods of sitting at a desk and working on a computer + Frequent use… more
- Leidos (Washington, DC)
- …The National Security Sector of Leidos has a career opportunity for an upcoming ** Help Desk Support Specialist** position. This position will be part of a ... related) for both on-site and off-site personnel. **Primary Responsibilities:** + Provide Tier I/ II contact and incident resolution to customers with hardware,… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …of Justice. The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed ... where a ticket has been dispatched from the Service Desk or identified by the on-site user base *...a Public Trust clearance * Past experience providing IT ( Tier II ) support in a Windows office… more
- Epsilon, Inc (Alexandria, VA)
- …aforementioned conditions. + Two (2) or more years of experience in a Call Center/ Help Desk environment. + Direct experience with Active Directory; ServiceNow or ... class customer service. The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident monitoring (MI),… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Information Assurance Analyst II ** **Who is Epsilon:** Epsilon is an IT...assessments, and security audits to identify security gaps. + Help develop and maintain security documentation, including system security… more
- Lockheed Martin (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems * Provide Tier 1 \( Help Desk \) problem identification, diagnosis and ... of configuration and operation of IT systems * Provide Tier 1 \( Help Desk \) and...work in a manufacturing environment * Required: Active IAT II CWIP / DoD 8570 compliant cert \(i\.e\., Security\+\)… more
- DCCA (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... II certification + Experience working in a customer service/ Tier 1/ Tier 2 environment + Dataflow experience...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career advancement. From… more
- ManTech (Arlington, VA)
- …of servers/network devices/security appliances **Basic Qualifications:** + 4 + years' experience working tier 1/2 computer help desk + DoD 8570, Information ... our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative...them updated with status of their requests. + Perform TIER 1 SAFES Domain Support + Coordinate and interacting… more
- Koniag Government Services (Arlington, VA)
- …such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem ... technologies. + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software… more
- Leidos (Washington, DC)
- …Intranet, including cybersecurity services, network operations, network engineering, service desk , seat support services, and data transport. The Unified ... new solutions and validate their suitability for Navy environments. + Providing occasional Tier 3/ Tier 4 support to Operations. + Identifying technology and… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- ManTech (Washington, DC)
- …team in **Washington, DC.** **Responsibilities include, but are not limited to:** + Providing Tier II IT Systems support on a wide range of technologies, ... where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that… more
- TEKsystems (Arlington, VA)
- …be required, US Citizenship is required A TS/SCI Clearance and an IAT II Certification (eg CompTIA Security+ CE) is required! Description: As the Desktop Support ... Government personnel in the Pentagon, CPK5, Arlington, and CG1. Tier 2, M-F regular day shift hours. In assuming...record, update, and document requests using the IT service desk system and any other duties as assigned by… more