- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning). Where required the Tier II candidate will escalate to the… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- General Dynamics Information Technology (Fort Meade, MD)
- …in real time NOSC environment and initiate fix actions or problem escalation to Tier II / Tier III admins. + Provide support for implementation, ... 7 + years of related experience **Job Description:** **Help Desk Support Service Specialist - Intermediate** **-...as many incidents during the first contact, or at Tier I/ II . Efficiently escalates incidents to … more
- TEKsystems (Odenton, MD)
- …Help desk support, Customer service , Technical support, Troubleshooting, Help desk , system administrator, tier three, STIGs, IAVA, BIOS, SCCM, PXE boot, ... environment and initiate fix actions or problem escalation to Tier II / Tier III admins. -Provide...support, Customer service , Technical support, Troubleshooting, Help desk , system administrator, tier three, STIGs, IAVA,… more
- General Dynamics Information Technology (Arlington, VA)
- …capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW OUR HELP ... Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : Security+ CE… more
- Leidos (Washington, DC)
- …In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of ... Leidos has a career opportunity for an upcoming **Help Desk Support Specialist** position. This position will be part...both on-site and off-site personnel. **Primary Responsibilities:** + Provide Tier I/ II contact and incident resolution to… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …* Deskside support for any user where a ticket has been dispatched from the Service Desk or identified by the on-site user base * Break/Fix support for ... program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed...a Public Trust clearance * Past experience providing IT ( Tier II ) support in a Windows office… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point...APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Systems Administrator II | ACAS** **Who is Epsilon:** Epsilon is...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Systems Administrator II | Exchange** **Who is Epsilon:** Epsilon is...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Systems Administrator II | Active Directory** **Who is Epsilon:** Epsilon...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Systems Administrator II | Enterprise Security Systems (ESS)** **Who is...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Systems Administrator II ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Network Engineer II ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... **Information Assurance Analyst II ** **Who is Epsilon:** Epsilon is an IT...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- NANA Regional Corporation (Arlington, VA)
- …in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II help desk support; respond to ... Suvi is looking for a Technician (Field Service Representative) to support our government client in...as Bomgar. + Enters and resolves incidents assigned to Tier II in the ticketing system. +… more
- Gama-1 Technologies (Silver Spring, MD)
- …manage, and configure Windows 10/11 Image support + At least 3 years of experience for Help Desk Tier II onsite and remote support experience in a medium to ... needed during times of surge (this will include desktop Tier II activities or Tier ...the ISSO Requirements Must Have + Working knowledge of Service Now or equivalent ticketing systems + Knowledge of… more
- DCCA (Fort Meade, MD)
- …or equivalent IAT Level II certification + Experience working in a customer service / Tier 1/ Tier 2 environment + Dataflow experience Required Education / ... all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- Leidos (Washington, DC)
- …Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk , seat support services, and data transport. ... **Description** Leidos currently has an opening on the Service Management Integration and Transport (SMIT) Contract for...validate their suitability for Navy environments. + Providing occasional Tier 3/ Tier 4 support to Operations. +… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on...practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations,… more