- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource and… more
- KeenLogic (Alexandria, VA)
- …information that can be handed off to the agency Tier III team. + Perform help desk support for a variety of office automation, telecommunications, and ... items that need to be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... Help Desk Analyst Job Category: Information... Help Desk Analyst Job Category: Information Technology Time Type:...The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position… more
- TekSynap (Arlington, VA)
- …+ Serve as the central coordinator for JNOSC operations, overseeing both Tier III service response/ help desk and service restoral team activities. + ... Ensure smooth coordination with other JSP Operations teams as specified (servers, applications, storage area network, backup and recovery, facilities, messaging). + Conduct corrective and preventative maintenance activities for the JSP Transport Network. +… more
- General Dynamics Information Technology (Washington, DC)
- …CmpTIA **Experience:** 3 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III We are GDIT. We stay at ... Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Hardware, Help ...MAKE AN IMPACT: * Providing program support as a Tier 2 Service Desk Technician. Delivering excellent… more
- Leidos (Washington, DC)
- …will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help Desk Agents to manage performance to Service Level ... Working closely with team members, including back office, Level II/ III personnel, to diagnose, determine corrective actions, and resolve...daily, weekly, and monthly reports on help desk team's productivity + Document Tier I… more
- ProSphere Tek (Washington, DC)
- …engineering or technical discipline is preferred. + Minimum of 4 years of previous Help Desk experience. + **Duty hours:** M-F 8:30am -5:00pm; then changing to ... Desk functions to include evaluating, processing/resolving, and tracking of all Tier levels I/II/ III Trouble Tickets. + Reviews Trouble Ticket to ensure… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- ASM Research, An Accenture Federal Services Company (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem identification, diagnosis and ... + Provide assistance to users in accessing and using IT systems. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- ManTech (Arlington, VA)
- …of servers/network devices/security appliances **Basic Qualifications:** + 4 + years' experience working tier 1/2 computer help desk + DoD 8570, Information ... customers to keep them updated with status of their requests. + Perform TIER 1 SAFES Domain Support + Coordinate and interacting with the Network Operations… more