- ASM Research, An Accenture Federal Services Company (Salt Lake City, UT)
- Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery ... customer satisfaction, continuous improvement, and alignment with program objectives. The Service Desk Lead provides supervisory and operational leadership for… more
- ASM Research, An Accenture Federal Services Company (Salt Lake City, UT)
- The Service Desk Manager is responsible for managing the overall operations, performance, and continuous improvement of the CASTLE-NET IT Service Desk . ... This role provides leadership and direction to service desk personnel, manages ticket processes and workflows, ensures quality service delivery, and… more
- LEES MARKETPLACE (Herriman, UT)
- **Key Duties and Responsibilities:** + Greet and assist guests at the service desk with courtesy and professionalism. + Process returns, exchanges, and refunds ... concerns, or special requests, escalating when necessary. + Keep the service desk area clean, organized, and well-stocked with supplies. + Support front-end… more
- CAI (Salt Lake City, UT)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a ... bringing neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be responsible for receiving requests… more
- GovCIO (Salt Lake City, UT)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... tablets, Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).… more
- Cayuse Holdings (Salt Lake City, UT)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_LOCATION_** Remote **_SALARY:_** $15.00-$16.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project… more
- GovCIO (Salt Lake City, UT)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- University of Utah Health (Salt Lake City, UT)
- …Works under immediate supervision. + Other duties as assigned by the help desk manager. **Knowledge / Skills / Abilities** + Ability to troubleshoot issues remotely. ... Flexible, with an excellent work ethic. + Excellent customer service and communication skills, including written, verbal and telephone...Retirement Systems ("URS"). Eligible new hires with prior URS service , may elect to enroll in URS if they… more
- Vail Resorts (Park City, UT)
- …and leadership to the Guest Service Assistants ensuring consistent quality customer service is delivered. The Front Desk Team Lead will resolve customer ... 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and...next-day arrivals. + Perform all duties required of front desk staff and capable of assisting other property management,… more
- Qualtrics (Provo, UT)
- …Request fulfillment and access provisioning. + Oversee the operations of the global IT Service Desk , ensuring timely and effective resolution of user issues in ... risk and disruption. + Establish and monitor key performance indicators (KPIs) for service desk efficiency and customer satisfaction. **What We're Looking For On… more
- AireSpring (Salt Lake City, UT)
- …DHCP, VLANs, SNMP, etc.) + Experience with helpdesk tools (eg, ServiceNow, Jira Service Desk ) and asset management systems. Preferred Experience + Prior ... Security which has earned its stellar reputation by taking service and support to the next level, delivering an...industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and… more
- Ross Stores, Inc. (West Valley, UT)
- …Associates in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. + **Personal and Store ... Associates understand and can execute emergency operating procedures\. + **Customer Service ** - Treats all Customers, Associates, and other leaders with respect\.… more
- Ross Stores, Inc. (West Valley, UT)
- …Associates in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. + **Personal and Store ... Customers\. - Assists in the facilitation of monthly safety meetings\. + **Customer Service ** - Treats all Customers, Associates, and other leaders with respect\. -… more
- Cognizant (Salt Lake City, UT)
- …Database, Middleware, Network, Citrix and VDI, Windows 10, Active Directory, Service Desk , Desktop Engineering, Desktop Support, Messaging and Collaboration, ... seeking a highly skilled **Cloud & Infrastructure Solution - Service Line Specialist** who will be a part of...expertise in hyperscale and hybrid cloud & Infrastructure solutions. Service Line Sales Specialist, partner with the customer to… more
- Qualtrics (Provo, UT)
- …for Mac, Windows, VoIP, video conferencing, and other platforms. + Respond to IT service desk requests and provide solutions based on existing documentation. + ... regionally scoped IT services and educate employees about IT processes and self- service options. + Support desktop equipment (computers, phones, etc.) by triaging… more
- Oracle (Salt Lake City, UT)
- …and tools such as: Incident Management, Change Management, Ticketing Systems (Jira, Service Desk ), Service Level Agreements, and Escalation processes ... Curiosity and a thirst for learning + Passion for technology and customer service + Aptitude for suggesting process improvements when applicable **NOTE: We are… more
- Molina Healthcare (Provo, UT)
- …facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk ) can be recovered within required, and ... functions covered are: 1. Development, 2. PMO, 3. Testing, 4. Maintenance, 5. Service Training, 6. Awareness & Communications. This role includes leading a matrixed… more
- ASM Research, An Accenture Federal Services Company (Salt Lake City, UT)
- …Incident Tracking & SLA Monitoring **Preferred Skills** + Cybersecurity Incident Response + Service Desk Management + Process Improvement & Optimization + Team ... Responsibilities** + Manage and coordinate the resolution of IT incidents and service requests from initial detection through closure + Oversee incident escalation… more
- ASM Research, An Accenture Federal Services Company (Salt Lake City, UT)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based… more
- ASM Research, An Accenture Federal Services Company (Salt Lake City, UT)
- …deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge… more