- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- ICF (Reston, VA)
- Description ICF International is seeking a Manager, IT Service Desk , to work in our Corporate Information Technology (CIT) organization based in Reston, VA. ... level analysis and technical support group on the Service Desk . This role will work with other technical teams...+ 8+ years of technical support management experience supporting IT operations. + 8+ years of remote desktop support… more