- SAIC (Arlington, VA)
- …growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic ** Service Desk Operations Lead ** to support Tier 0-3 ... Service Desk operations for our Digital and AI Team as we...Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions… more
- CACI International (Arlington, VA)
- …Local * * * **The Opportunity:** CACI is seeking a Technical Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents that ... TOC Service Desk Shift Lead Job...process improvement + Act as escalation point for the Service Desk operations + Ability to be on call… more
- GovCIO (Washington, DC)
- …hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be located in Washington DC ... and will be a fully onsite position. **Responsibilities** + Responsible for managing Service Desk operations -day-to-day operations + Ensures maximum… more
- NANA Regional Corporation (Herndon, VA)
- SUVI is seeking a Service Desk Led to provide Information Technology Support Services to support the mission of the Government. **Responsibilities** + Supervises ... the day-to-day operations of the help desk . + Identifies,...problems. + Creates and manages escalation procedures and ensures service levels are maintained. + Documents, tracks, and monitors… more
- TekSynap (Washington, DC)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Manage Service Desk Operations : Oversee daily operations of the Senate's Service Desk ... Lead , mentor, and develop a team of Service Desk analysts and technicians. Ensure the...is crucial inmaintainingthe Senate's technology infrastructure and ensuring seamless operations . TekSynap is a fast growing high-tech company that… more
- General Dynamics Information Technology (Arlington, VA)
- …Secret **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service ,Help Desk Operations ,IT Service Desk ,IT ... people are our differentiator. We are seeking a customer service centered Service Desk Specialist...computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing system such ServiceNow… more
- TekSynap (Silver Spring, MD)
- …v4) + Knowledge of industry accepted standards and best practices related to IT Service Desk operations + ITIL 4 Foundation Certification (required or ... Lead , mentor, and develop a team of service desk professionals, creating an environment that...QUALIFICATIONS** + 8+ Years Experience in Service Desk Management + Demonstrated ability to lead … more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …The Service Desk Supervisor is responsible for assisting management with service desk operations and staff development. The supervisor is also ... + Assists with setting goals and objectives for the Service Desk Operations organization. +...desk supervisor or 2 years as a help desk lead + Solid technical and troubleshooting… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Deputy Program Manage will work closely with the Program Manager support Service Desk operations and strategy. Responsibilities include, but are not ... your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- Cayuse Holdings (Arlington, VA)
- …on needs to support 24/7/365 operations **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment ... employment Minimum Skills: + Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security Operations … more
- Cayuse Holdings (Arlington, VA)
- …on needs to support 24/7/365 operations . **Reports to** **:** Program Manager, Service Desk Lead **Working Conditions** + Professional office environment ... employment. Minimum Skills: + Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security Operations… more
- Red River (Chantilly, VA)
- …to making an impact? Join our team as the NOC Shift Supervisor II and take the lead in an exciting role at the heart of our cutting-edge RRMS NOC. As a pivotal ... top-tier NOC Engineer II but also spearhead the daily operations of our Network Operations Center (NOC)....Tue-Sat** You will be tasked to: + Supervise and lead a team consisting of NOC engineers & Help… more
- ASM Research, An Accenture Federal Services Company (Fort Belvoir, VA)
- …taking customer calls as needed. + Assists with setting goals and objectives for the Service Desk Operations organization. + Facilitates the day to day ... + 5 plus years in the IT Operational areas ( Service Desk , Operations , etc) +...team lead . **Other Job Specific Skills** + Service Desk background + Understanding of … more
- TekSynap (Washington, DC)
- …IT systems, networks, and software, with familiarity in common help desk tools and ticketing systems. + **Leadership and Communication Skills:** Demonstratesstrong ... leadership abilities to manage a team of help desk technicians and effectively communicates with end-users, stakeholders, and IT staff. + **Customer Service … more
- TekSynap (Washington, DC)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + **Incident Response** + Lead the response to critical IT incidents, ensuring that normal service is ... as quickly as possible and minimizing impact to users and business operations . + Prioritize incidents based on urgency and business impact, coordinating immediate… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service ... Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join...employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you!… more
- General Dynamics Information Technology (Chantilly, VA)
- …TO SUCCEED: Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service . Must possess appropriate and ... SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Active Directory (AD),Help Desk Support,Technical Support… more
- Steampunk (Mclean, VA)
- **Overview** The **Help Desk Manager** is responsible for leadership and oversight of the Contact Center operations including inbound/outbound calls and emails ... contract. + Must effectively and efficiently plan, organize, and manage all Help Desk employees assigned to the specific task area. This shall include: + Day-to-day… more
- Kimpton Hotels & Restaurants (Washington, DC)
- …The Guest Service Agent is responsible for registration and check-out, PBX operations , mail and message service all the while providing outstanding ... degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of...period of time. + Familiar with hotel systems and operations , and the ability to enter in information accurately.… more
- SAIC (Arlington, VA)
- …service areas. **Core** **Responsibilities:** + Develop, build, and maintain an overall Advana Service Desk operations plan. + Provide Tier 0: 24/7/365 ... Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions...slides, and onboarding materials. + Collect, archive, and maintain Service Desk logs and operations … more