- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service...Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join… more
- Koniag Government Services (Chantilly, VA)
- …for an excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team of Tier 1 Technicians and ... a Koniag Government Services company **,** is seeking a Service Desk Program Manager with a Top-Secret...service desk operations and delivering high-quality service . + Strong leadership and team management… more
- SAIC (Arlington, VA)
- …of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team Manager, Team 3 Lead to support Tier 0/1 Service Desk for our ... Digital and AI Team as we embark on a large initiative to lead the design and operate integrated Enterprise IT solutions that deliver AI-enabled capabilities and… more
- CACI International (Arlington, VA)
- TOC Service Desk Shift Lead Job Category:...Operations Center (TOC) Service Desk Shift Lead to manage a team of technical agents ... end users at a federal government agency. The TOC Service Desk Shift Lead shall...Responsible for supervising, motivating, developing, mentoring, and directing a team of technicians + Responsible for performance reviews and… more
- TekSynap (Silver Spring, MD)
- …Services. The Service Desk Manager will lead our service desk team and foster a culture of ownership, accountability, and high-quality service ... Development: + Lead , mentor, and develop a team of service desk professionals,...systems to ensure accurate and up-to-date resources for the service desk team . Customer Experience… more
- McIntire Solutions (Chantilly, VA)
- …fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in Ashburn, VA. The individual will be in charge ... Provide technical leadership and coordination with all on-site IT Service Desk personnel + Ability to lead a team of 15-25+ + Present and manage metrics… more
- SAIC (Reston, VA)
- …of a Service Desk with 15+ team members within various shifts. The service Desk Lead supervises the day-to-day activities of Service Desk ... of national importance. We are seeking a highly motivated Service Desk Lead to join... to join our National Intelligence Program leading the Service Desk team as part… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to manage the Service Desk Operations on a day-to-day basis. This position will be ... USD $211,020.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4651/ service - desk - lead -hq/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-Washington_ **ID** _2024-4651_… more
- TekSynap (Fort Belvoir, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Lead team of 20 Technical IT and Asset Management Specialists in the execution of Telecom, ... Belvoir VA from 0600-1800 Monday-Friday + Mentorship of assigned team leads and oversight of labor charge approval and...capability for DTRA users to enter, track and escalate Service Desk tickets, as well as self-… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- TekSynap (Washington, DC)
- …and experienced Service Desk Manager to lead and manage the Service Desk team in providing high-quality,timely, and secure IT support for the US ... Leadership: Lead , mentor, and develop a team of Service Desk analysts...+ Training and Development: Provide ongoing training to the Service Desk team on new… more
- General Dynamics Information Technology (Arlington, VA)
- …email. + Be part of a team that supports and operates a 24x7x365 Service Desk . + Analyzes and recommends alternative solutions to meet customer needs. + ... Help Desk **Skills:** Customer Service ,Help Desk Operations,IT Service Desk ,IT Troubleshooting,Technical...without extensively researching the issue again. + Notify the team lead of all VIP requests for… more
- SAIC (Washington, DC)
- **Description** Responsible for providing desk side support to end users for complex issues regarding response and resolution. Escalation point for Junior and ... Mid-level desk side engineers. Ability to act independently in a...by junior and mid-level engineers. Updates status of queued service requests with the IT service management… more
- Leidos (Washington, DC)
- …our customer's facilities in Washington, DC.** The Manager will lead an ITIL-aligned hybrid service desk team consisting of onsite and remote Tier 1 Help ... have SLA ( Service Level Agreement) management experience + Team management skills leading helpdesk/ service desk teams + Customer- service oriented… more
- Leidos (Washington, DC)
- …We are seeking a dynamic Service Desk Manager to join our IT Service Desk team . This pivotal role involves overseeing the accuracy, timeliness and ... receiving the best possible IT services and support. + Lead a team that supports a wide...remote field locations in Boston and Dallas. + The Service Desk team is responsible… more
- Distributed Solutions Inc. (Reston, VA)
- Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead . DSI is a growing small business dedicated to providing superior automation tools ... the key to succeeding in this role. This hands-on team lead will assist with the standardization...gender identity, disability, or protected veteran status. Keyword: Help Desk Lead TS/SCI with Polygraph From: Distributed… more
- CACI International (Arlington, VA)
- …* * **The Opportunity:** CACI is seeking a Service Desk Manager to join our service desk team . The Service Desk Manager will be responsible ... request fulfillment against customer-defined SLAs. The Service Desk Manager will manage a team of...the onboarding training program for new technicians to ensure team member success + Lead with resourceful… more
- General Dynamics Information Technology (Washington, DC)
- … Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation of the Service Desk team + Manage the daily activities of the assigned team ... tomorrow is smarter. Our work depends Service Desk Deputy on Program Manager joining our team...every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most… more
- General Dynamics Information Technology (Washington, DC)
- …is smarter. Our work depends on a Service Desk / Help Desk Analyst joining our team to bring professionalism and initiative to a fast-paced environment ... weekly shifts** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk...+ Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career +… more
- ManTech (Chantilly, VA)
- …, ensuring a seamless and efficient customer experience. + Lead and manage a team of Service Desk technicians. + Identify and implement opportunities to ... The Service Desk Experience Manager (SDXM) will oversee the day-to-day operations of the Service Desk , ensuring a seamless and efficient customer… more