- BAE Systems (Washington, DC)
- …about delivering innovative IT solutions that enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll play a ... IT professional looking for a new challenge, we encourage you to apply. As a Tier 1 Initial Support Analyst, you'll provide Tier 1 analysis and… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …ITIL v3, CompTIA, CCNA A minimum of five (5) years' relevant experience in Tier 1 support operations Strong understanding of network fundamentals, including ... (SLAs). . Act as first point of escalation for complex Tier 1 issues, providing guidance, troubleshooting support , and communication to higher- tier … more
- M. C. Dean (Springfield, VA)
- …improving lives, and changing the world for the better. We are seeking a **NOC Tier 1 Support Specialist** to join our **Security and Electronic Systems ... and commercial customers across high-growth markets. Responsibilities The **NOC Tier 1 Support Specialist** will...+ Analyze alerts, verify incidents, and escalate issues to Tier 2 or higher as + Perform initial… more
- Chenega Corporation (Arlington, VA)
- …the smallest possible impact on the business activity of the organization's end user(s). + Provides tier 1 support to end users for either PC, server, or ... **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington,...Answering calls, executing request fulfillment actions, providing functional user support , training issues, initial diagnostics/troubleshooting, account management,… more
- Koniag Government Services (Washington, DC)
- …infrastructure and provide front-line support and troubleshooting. The Tier 1 Network Administrator will be the initial point of contact for network ... **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government… more
- NuAxis Innovations (Washington, DC)
- ** Tier I Service Desk Specialist** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to ... and community.We are currently seeking a talented and motivated ** Tier I Service Desk Specialist** for a Full Time...Service Desk Specialist will also provide administrative and technical support for the Enterprise Service Desk. Work is performed… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC...closure across Network OPS staff to include: + Completes initial categorization of Service Requests (type, sub-type, location device,… more
- Tyto Athene (Washington, DC)
- …of processes and procedures of the SOC + Provide guidance and mentorship to Tier 1 SOC Analysts to enhance their skills and capabilities **Qualifications** ... Athene is searching for a ** Tier 2 Incident Response Analyst (IR)** to support a law enforcement customer in Washington, DC. Our IR analysts form the backbone of… more
- AeroVironment (Arlington, VA)
- …Responsibilities** + Provide Tier 1 Cyber service desk support , including initial customer contact, issue identification, troubleshooting, and resolution ... system components to identify vulnerabilities, risk, and protection needs. + Support enterprise risk assessments, system and communication analysis, development of… more
- Clark Construction Group, LLC (Mclean, VA)
- …role focuses on maintaining team productivity by providing prompt, courteous, and accurate Tier 1 application support ; troubleshooting common user issues; ... in our McLean, VA office. **Key Responsibilities** + Provide Tier 1 technical support for...IT Service Management (ITSM) platform, ensuring accurate documentation from initial contact to resolution + Diagnose and resolve common… more
- GovCIO (Washington, DC)
- …staff to escalate more complex problems. + Provide initial point of contact ( Tier 1 support ) for users experiencing hardware, software, and basic network ... Junior IT Support Help Desk Specialist will primarily focus on initial incident response, documentation, and resolution of common IT issues, working closely with… more
- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established ... seek to make those around you successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This… more
- BAE Systems (Washington, DC)
- …Remote Initial Support Analyst, you'll play a critical role in providing ** Tier 1 ** analysis and support for zero client, thin client, thick client, ... **Join a Team that's Shaping the Future of IT Support ** At BAE Systems, we're passionate about delivering innovative...environment. If you are a motivated and skilled technical support analyst looking for a new challenge, we encourage… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... hospital is also tasked with maintaining unique capabilities to support continuity of government operations in the event of...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- CACI International (Chantilly, VA)
- …of service and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling ... responsible for incident triage, ticket creation in a web-based CRM, initial troubleshooting, and escalation where appropriate-ensuring issues are resolved promptly… more
- Coinbase (Washington, DC)
- …Serve as the first point of contact for clients on all operational issues, providing responsive Tier 1 support and owning the full lifecycle of an issue from ... operational point of contact for our clients, handling everything from initial onboarding to troubleshooting complex issues. While you'll manage incoming requests… more
- Oracle (Washington, DC)
- …measure supply base performance. * Manage supplier compliance to regulation by determining affected tier 1 and tier 2 supplier manufacturing sites, access ... industry standard requirements. Will also provide assistance and backup support to other process owners. * Engage with electronic...Corporate programs. Programs and assignments will vary over time. Initial focus will be on forced labor, country of… more
- Oracle (Washington, DC)
- …reporting process. * Leverage GHG emission data and sensitivity analysis to determine which tier 1 and tier 2 supplier products and manufacturing sites ... * Work on other compliance projects and provide backup support to other process owners. What are we looking...Corporate programs. Projects and assignments will vary over time. Initial focus will be supply chain Scope 3 greenhouse… more
- Tyto Athene (Ashburn, VA)
- …+ Escalate SOC performance issues or risks to management + Provide guidance and mentorship to Tier 1 and Tier 2 SOC Analysts to enhance their skills and ... is searching for a **Cyber Defense Forensics Lead** to support a law enforcement customer in Ashburn, VA. You...threats facing our clients. In addition to being our initial point of contact for end users, you will… more
- Intelligent Waves (Fort Belvoir, VA)
- …+ Create incident tickets, reports (BMC Smart Reporting), tasks, and work orders. + Support Tier I - III system, networking, and engineering personnel to ensure ... seeking a Network Operations and Security Center (NOSC) engineer to to support monitoring large-scale operations on a high-profile DOD contract. The contract… more