- Wells Fargo (Roanoke, VA)
- **About this role:** Wells Fargo is seeking a Commercial Loan Servicing Representative in Lending Operations. **In this role, you will:** + Support internal and ... loan servicing needs + Monitor loan system and resolve customer issues, and process complex transactions online + Perform...you to work 3 days in office and 2 remote + Must be able to work from 8… more
- Philips (Norfolk, VA)
- …**Your role:** + Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external ... Engineer (RSE) you will combine your technical, networking, and customer interaction skills utilizing the latest remote ...leveraging Philips tools and resources as needed + Timely escalation of customer product issues for evaluation… more
- Fujifilm (Richmond, VA)
- …daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction. + Utilizing the escalation process to resolve ... and effective communications with management team to escalate issues and customer concerns. Performs the administrative duties associated with the job, including… more
- Ryder System (Richmond, VA)
- …on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing recommendations and initiating necessary corrective actions to ... requirements. Manage project activities for network services in alignment with business/ customer "Go Live" schedules. + Providing overall third level IT Network… more
- HealthEdge Software Inc (Richmond, VA)
- …development, maintenance, and execution of client facing education services **Enhancement/Issue Escalation ** + Manage issues, questions, inquiries of Tier 1 and ... 2escalation + Serve as escalation point for critical client needs aswarranted. + Lead diagnosis and resolution of escalated and more involved/complex client problems… more
- HomeSafe Alliance (Arlington, VA)
- …requirements for processing customer orders. + May function as a designated representative for designated accounts. + May lead and train other customer ... as subject matter expert, serves as a point of escalation for complex calls, "help- desk" giving real-time answers,...+ The role requires strong business acumen of a REMOTE contact center and customer relationship reporting… more
- Diversified (Sterling, VA)
- …NOTE: this is a virtual position, but involves periodic overnight travel to customer locations in the mid-Atlantic, Southeast and Midwest regions. What will you be ... expectations. + Negotiates changes in deliverables and schedules and is an escalation point for engineering issues. + Conceptualize system designs and determine… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. ... all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. + Take on… more