- Usaa (Chesapeake, VA)
- …available for this position. What you'll do: Develops business process deliverable program plans that align customer , business deliverable and enterprise ... Actively develops and drives alignment of process to overall experience strategy and vision. We offer a flexible work...strategy. Ensures alignment with customer and appropriate roadmap(s). Applies and maintains expert knowledge… more
- Usaa (Chesapeake, VA)
- …will support Claims Litigations. What you'll do: Develop and implement strategic customer specific business process program plans that align with enterprise ... analyze data. What sets you apart: P&C Litigation Claims Operations and/or Optimization experience . 2+ years Manager , Claims Operations experience . Deep… more
- Microsoft Corporation (Reston, VA)
- **Overview** Microsoft has an exciting opportunity for a **Senior Customer Experience Program Manage** r in the Cloud+AI Silver Team. This team is ... Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph._ Customer Experience Program Mgmt IC4 - The typical base pay range… more
- TekSynap (Springfield, VA)
- …order requirements throughout the period of performance, ensuring a high-quality customer experience . The Network Program Manager will serve as the ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Network Program Manager (PM) is responsible for...the senior levels of the client organization. Meets with customer and Contractor personnel to formulate and review task… more
- Coinbase (Richmond, VA)
- …operating at the intersection of product and support to transform the customer experience . We're hiring a Program Manager , Coinbase One, to evolve ... CB1 contact drivers to analyze root causes, frequency, and customer impact, and propose solutions that reduce friction through...measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience ,… more
- SHINE Systems & Technologies (Reston, VA)
- …budget analysts and program analysts with federal acquisition program experience . The Customer Relationship Manager (CRM) will provide support, ... SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience...the financial system. + Work closely with the GPC Program Management Office (PMO) to support end of fiscal… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …order requirements throughout the period of performance, ensuring a high-quality customer experience for the agency. The Network Program Manager will ... the rapid escalation and resolution of technical issues. Position Description: The Network Program Manager (PM) is responsible for overseeing all aspects of the… more
- Amazon (Arlington, VA)
- …services, markets, and channels while also emphasizing on best in class customer experience . The Sr. AML Account Compliance Program Manager will work ... controls to ensure regulatory compliance while continuously improving the customer experience . We are expanding our team...as we grow. The Sr. AML and Account Compliance Program Manager will be responsible for overseeing… more
- SAIC (VA)
- …to initiate and manage relationships across the customer leadership team. + Experience as a Technical Program Manager managing technical teams. + ... a timely manner. This role will also support Deputy Program Manager (DPM) duties by directly contribute...providing direction, input and feedback. + Communicate with the program customer , end-customers and other stakeholders to… more
- Amazon (Arlington, VA)
- …events. The EC2 CCX team is searching for a passionate, driven, and talented technical program manager to plan customer capacity within our Amazon Dedicated ... more cost effective for developers. On the EC2 Capacity Customer Experience (CCX) team within AWS, our...Basic Qualifications - 5+ years of technical product or program management experience - Experience … more
- Coinbase (Richmond, VA)
- …*Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible for building, ... Engineering and collaborate closely with Product, Data Science, and Customer Experience teams to define strategy, architecture,...and non-technical leaders with ease via weekly and monthly program updates. *What we look for in you:* *… more
- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex...Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement &… more
- Liberty Utilities (Gloucester, VA)
- …and cost-effective utility services. **Accountabilities** + Oversee Liberty's Voice of the Customer Program ensuring the enterprise utilizes customer ... Manager , Voice of the Customer Insights...responsible for developing and executing Liberty's Market Research and Customer Satisfaction Program . This program … more
- Hilton (Mclean, VA)
- …and/or position within the Company\.\#LI\-REMOTE **Job:** _Technology_ **Title:** _Senior Manager Customer Excellence \(Contact Center\)_ **Location:** _null_ ... revolutionizing human hospitality in a digital world\. As Senior Manager on the Customer Excellence Team, you...programs and benefits such as: + Go Hilton travel program : 110 nights of discounted travel with room rates… more
- Capital One (Richmond, VA)
- Senior Manager , Know Your Customer (KYC) Advisory...laundering (AML) compliance + At least 2 years of Program or Project management experience + At ... Governance The Senior Manager , Know Your Customer (KYC) Advisory Governance performs a key risk management...regulations and guidance. While working within the Compliance Management Program framework, the Senior Manager is responsible… more
- PNC (VA)
- …advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace ... the company's success. As a Digital Product Management Group Manager within PNC's Retail Lending organization, you will be...8-10 product managers in the discovery and delivery of customer and employee experiences across our Consumer and SMB… more
- American Pest (Richmond, VA)
- …American Pest is currently looking for a true "Service Leader" to take the role of Customer Service Manager out of our Richmond office to lead a new, growing ... + Opportunities for advancement What You'll Do As a Customer Service Manager with American Pest, you'll...ability to work onsite 5 days per week + Experience leading teams in high-volume customer environments… more
- The Hertz Corporation (Alexandria, VA)
- …sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the ... The ** Customer Operations Manager ** focuses on the...company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car… more
- Microsoft Corporation (Alexandria, VA)
- …of segment - Civilian, Defense, or intelligence community. We are looking for a Customer Success Account Manager who will build customer , partner, and ... You can help us achieve our mission. **Responsibilities** The Customer Success Account Manager initiates conversations with...and the current Microsoft portfolio of work in the customer account. Delivers on program planning and… more
- CBRE (Richmond, VA)
- MEP Coordinator Program Manager - Remote Central Job ID 249344 Posted 24-Nov-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer ... is seeking an experienced MEP Coordinator. EBMS Mechanical Electrical Plumbing (MEP) Coordination Program Manager 's Essential Functions: The EBMS MEP Program … more
