- Piedmont Airlines (Lynchburg, VA)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- CVS Health (Richmond, VA)
- …Qualifications** + Ability to write and speak fluent Spanish/English + 1+ years of customer service experience + 1+ years of experience with Microsoft Office, ... include data entry, backorders and off-phone activities as needed. As a Call Center Agent , you are responsible for ensuring superior service for our customers,… more
- Steampunk (Mclean, VA)
- …Trust Security Clearance + 4+ years of experience in human centered design, service design, and/or customer experience design + Thorough knowledge and ... **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to...design makes for an excellent one. **Contributions** As a service designer, you will be responsible for guiding government… more
- Steampunk (Mclean, VA)
- …Security Clearance + 6+ years of experience in human centered design, service design, and/or customer experience design + Current portfoliodemonstrating ... **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to...makes for an excellent one. **Contributions** **Contributions** As a service designer, you will be responsible for guiding government… more
- Steampunk (Mclean, VA)
- …agile working environments + 4+ years of experience in human centered design, service design, and/or customer experience design + Current portfolio demonstrating ... **Overview** **Overview** Be an agent of change on a team committed to...achieving client-focused, mission-driven excellence. Steampunk is looking for a Service Designer with an appetite for taking on new… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... endorganizationand experience challenges.You will lead andfacilitatediscovery sessions that uncover customer pain pointsandidentifyenterpriseopportunities.You willserve as the voice of the… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... design makes for an excellent one. **Contributions** **Contributions** As a service designer, you will be responsible for guiding government clients through… more
- Humana (Richmond, VA)
- …journey-based campaigns) with an elevated focus on leveraging AI to drive better agent and customer recommendations + Create meaningful experiences and new ... visionary and adept at the details. The AVP will deeply understand the agent and consumer decision journey for healthcare plan selection and member engagement, and… more
- Steampunk (Mclean, VA)
- …security clearance + 5+ years of experience in human centered design, facilitation, service design, or customer experience + Thorough knowledge and demonstrated ... **Overview** As a Steampunk ** Service Design Consultant** , you will be responsible...experience + UI/UX experience + Experience working on a cross functional Salesforce implementation team **About** **steampunk** Steampunk is… more
- Capital One (Richmond, VA)
- …part of a smart, talented team responsible for transforming the infrastructure and customer service experience for our customers. You will regularly integrate ... the technology and processes deliver breakthrough business results and radically transform customer service . **FDO Network Servicing Design** is a high-profile… more
- Capital One (Richmond, VA)
- …ensure the technology and processes deliver breakthrough business results and radically transform customer service . **On any given day you will be:** **Leading ... you will be part of a smart, talented team responsible for transforming the customer and agent servicing experiences. You will regularly integrate and influence… more
- Wells Fargo (Roanoke, VA)
- …a **Lead Technology Business Systems Consultant** to join the **Contact Center as a Service (CCaaS) Agent Controls Product Team.** Learn more about the career ... will:** + Lead complex initiatives to provide desktop and agent experience solutions with broad impact for cross...applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and… more
- UNUM (Richmond, VA)
- …etc. + Strong communication skills, both verbal and written, are essential. + Strong customer service orientation and skills; ability to thrive in a team ... to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's… more
- Steampunk (Mclean, VA)
- … Customer Experience Design + Experience working on multi-disciplinary, cross -functionalteams including Service Designers, UX and UI designers, technologists, ... **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to...Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment + Understand… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... testing. You will serve as the voice of the customer and make sure their needs are considered and...the relevance of and how artifacts like journey maps, service blueprints, personas,ecosystemand experience maps fit into crafting the… more
- SAIC (Chantilly, VA)
- …without direct leadership oversight and/or participation + Serve as primary customer interface and advocate, affording cross -functional technical and ... changes, and potential impacts to existing capabilities + Understand relationship between the customer 's delivery schedules and IT service roadmaps + Perform as… more
- Anywhere Real Estate (Virginia Beach, VA)
- …to participating consumers in addition to the partnership of a certified real estate agent and support from our concierge team. This position will report into the ... and implement solutions for new partnership growth, client expansions, and great customer experiences. This leader will have experience in strategy and program… more
- Amazon (Herndon, VA)
- …work effectively with engineers, engineering managers, product managers, dev support teams and customer service teams to deliver results. If you are someone who ... product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new… more
- Lumen (Richmond, VA)
- …SSC agents. This includes but is not limited to soft skills such as Customer Service skills or technical skills related to process and/or system functionality. ... have skills, knowledge, and tools to perform successfully and providing on-going Agent coaching and feedback *Develop and steer cross -departmental projects,… more
- Steampunk (Mclean, VA)
- …just a "Machine Learning Engineer", but a technologist with excellent communication and customer service skills and a passion for dataand problem solving. ... a strategic asset.Theyare looking to become a facts-based, data-driven, customer -focused organization. To help realize this goal, they areleveragingvisual analytics… more