- Piedmont Airlines (Roanoke, VA)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Agent in our Ground Handling Department. The primary ... aircraft. The successful candidate will be able to successfully complete the Customer Service Agent training course, be able to lift seventy (70)… more
- Concentrix (Richmond, VA)
- …calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... policies while meeting performance goals. + Respond to inbound customer and agent inquiries related to policy...+ Fluency in Spanish + 1 + years of customer service and 6 months sales experience… more
- Oracle (Richmond, VA)
- …under the Fair Labor Standards Act. US Veteran transitioning from active service or active-duty Military Spouse new to corporate experience preferred Veterans and ... resources, logistics, marketing, sales or developmental training in sales or for customer support (as available). US Veteran transitioning from active service … more
- Capital One (Richmond, VA)
- …our internal agent -facing products that enable us to provide excellent service to customers, and be asked to coordinate between stakeholders, engineering, and ... Senior Associate, Product Management: Velocity Black Agent Tools Product Management at Capital One is...while mitigating product risks + Transformational Leadership - Leads cross functional teams to solve customer problems… more
- Fannie Mae (Reston, VA)
- …support for the Fannie Mae application, ensuring seamless integration and high-quality customer experience. * Collaborate with cross -functional teams to align ... *THE IMPACT YOU WILL MAKE* As a Lead GenAI Agent Developer, you will serve as a subject matter...AI services (AWS Bedrock and foundational models), observability, and customer support for internal and external applications. You will… more
- Nordstrom (Fairfax, VA)
- …Asset Protection Pillars: + Protect People by providing support for employee and customer safety. + Protect Physical Spaces by protecting our assets which include ... the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities: + Resolve theft by using good judgment… more
- Omni Hotels (Hot Springs, VA)
- …be able to maintain a professional demeanor during the busy times. Qualifications + Customer service experience is highly preferred. + High school diploma or ... be your perfect match. Job Description The Spa Desk Agent will work as a part of the Spa...in accordance with Omni Hotel & Resorts Moments of Service . + Up-sell, cross -sell, and pre-sell services… more
- Omni Hotels (Hot Springs, VA)
- …+ Book and confirm appointments + Greet guests + Provide Tours Qualifications + Customer service experience is highly preferred. + High school diploma or ... your perfect match. Job Description The Lead Spa Desk Agent is responsible for the guest experience in the...in accordance with Omni Hotel & Resorts Moments of Service . + Up-sell, cross -sell, and pre-sell services… more
- Expeditors (Dulles, VA)
- …leadership, and a friendly environment, all of which foster an innovative, customer service -based approach to logistics. + 15,000 trained professionals + ... times + Perform labeling as needed (ensure freight is checked to avoid cross labeling/miss-routes) + Re-packing and re-icing if necessary + Ensure transfer manifests… more
- Concentrix (Richmond, VA)
- …Dynamics 365 Customer Service capabilities, including case routing, service -level agreements (SLAs), and agent productivity tools. + Accelerate Adoption ... Home (https://jobs.concentrix.com/) "Job Details **Cloud Solution Architect- D365 Customer Service ** Other Account Management Location United States Of America… more
- Oracle (Richmond, VA)
- …define and execute the strategy for the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX Service product team. This ... dynamics to develop differentiated strategies for AI Agents in customer service . + ** Cross -Functional Collaboration:**...+ Work with UX teams to design intuitive AI Agent interfaces for digital customer service… more
- Rubrik (Richmond, VA)
- …while collaborating with Rubrik partners worldwide. Responsibilities: + Work cross -functionally with MSPs, MSSPs, and Rubrik teams (sales, engineering, product ... enablement initiatives/projects + Champion new lines of business, contribute to service creation, and drive innovation in Rubrik-powered use cases + Collaborate… more
- Steampunk (Mclean, VA)
- …Trust Security Clearance + 3+ years of experience in human centered design, service design, and/or customer experience design, translating user needs into ... **Overview** As a ** Service Designer,** you will be responsible for guiding...and technology tools and trend to enhance the overall customer experience (CX) to engage and inspire people seeking… more
- Steampunk (Mclean, VA)
- …are aligned and operating at peak efficiency. The ideal candidate will meet with customer to design and optimize service desk workflows, configure Service ... **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the...other departments to automate repetitive tasks and enable seamless cross -departmental workflows. + **User Support & Training-** Create and… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... makes for an excellent one. **Contributions** **Contributions** As a **Senior Service D** **esigner** , you willbe responsible forguiding government clients through… more
- Steampunk (Mclean, VA)
- **Overview** **Design. Disrupt. Repeat.** Be an agent of change on a team committed to achieving client-focused, mission-driven excellence. Steampunk is the ... design makes for an excellent one. **Contributions** **Contributions** As a service designer, you will be responsible for guiding government clients through… more
- Oracle (Richmond, VA)
- …-focus of the leading enterprise software company in the world._ Oracle Generative AI Agent Service is an exciting team in Oracle Cloud Infrastructure. We are ... be leading the effort of building distributed, scalable, high-performance generative AI agent service in partnership with our applied scientists and software… more
- Oracle (Richmond, VA)
- …team within one of the world's largest cloud platforms. The Generative AI Service team within OCI is focused on developing infrastructure and tools to operationalize ... and implementation of scalable, distributed systems that serve LLMs and support agent -based workflows. You will work in a collaborative environment with applied… more
- Coinbase (Richmond, VA)
- …feedback loops to product teams. * Develop and implement strategies to optimize customer service operations and drive continuous improvement * Collaborate with ... connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide the most… more
- Coinbase (Richmond, VA)
- …100 million customers worldwide. You'll report to a product leader who leads all Customer Experience ( Agent and Customer -facing) tooling and you will ... weekly and monthly program updates. * Investigate and inspect customer user journeys through our self- service and...Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean… more