- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- EPSILON SYSTEMS (Portsmouth, VA)
- …Maritime Trade School / Apprenticeship with 3 years waterfront Quality Assurance experience OR 4 years' military service with specialized training and ... Systems Solutions, Inc. has a job opportunity for a Quality Assurance Specialist III in Portsmouth, VA....Quality and Safety Management Systems, Workmanship standards and Customer requirements. + Develops safety, quality control… more
- WSP USA (Richmond, VA)
- …management plan for customer service and operations. + Oversee quality assurance activities for call centers, back office, and walk-in centers, including ... for leading quality assurance and quality control efforts across all aspects of customer service and operations. This role ensures compliance… more
- Air National Guard Units (Langley AFB, VA)
- … SERVICE POSITION. This National Guard position is for a Supervisory Quality Assurance Specialist (Title 32) (Permanent), Position Description Number D1819000 ... part of the VA 192 MAI GP, National Guard. Responsibilities As a Supervisory Quality Assurance Specialist (Title 32), GS-1910-12, you will perform the below… more
- CACI International (Sterling, VA)
- …will be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management (ITSM) framework, focusing ... processes to ensure compliance with ITSM best practices and customer policies. + Analyze quality metrics and...closely with ITSM process owners to ensure alignment of quality assurance activities with overall service… more
- Watco Companies LLC (Richmond, VA)
- …for customer satisfaction and profitability by improving quality and service delivery. The Quality Assurance Manager is responsible for creating, ... with a focus for continuous improvement. The Quality Assurance Manager must participate in AAR, FRA, Customer or Internal Quality Assurance facility… more
- General Dynamics Information Technology (Fairfax, VA)
- …is no challenge we can't turn into opportunity. And our work depends on a Quality Assurance Manager joining our team to remotely support the Centers for Medicare ... will not be provided for this role. At GDIT, people are our differentiator. As a Quality Assurance Manager supporting CMS, you will be trusted to manage the … more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure the highest...reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Springfield, VA)
- Network Event Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... : We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality… more
- KSARIA Corporation (Norfolk, VA)
- …They serve as a representative of the Management Team and report to the kSARIA Service Corporation Quality Assurance Manager. kSARIA offers its employees a ... The Quality Assurance Supervisor is responsible for...personnel in order to meet and maintain product and service quality , identify, solve and prevent problems… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst to support the continuous...align with ITIL standards and contribute to the overall quality of IT service delivery. **Responsibilities:** +… more
- CACI International (Sterling, VA)
- Configuration Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Opportunity** : We are seeking an experienced Configuration Management Quality Assurance Lead to oversee and improve...reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Sterling, VA)
- …: We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our IT service management processes. The successful ... Network Problem Management Quality Assurance Analyst Job Category: Information...certification and training + Good working knowledge of the Service Management workflows and ITSM processes + Experience with… more
- Amazon (Arlington, VA)
- Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Quality Assurance Engineer II Job Location: Arlington, Virginia Job ... plans, test cases, and drive continuous improvements to the quality assurance processes using Internet and Web...box tests. Work closely with engineers, business owners, and customer service professionals throughout the development and… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Quality Assurance Manager** **Category:** Testing/ Quality Assurance **Main location:** United States, Louisiana, Lafayette **Alternate Location(s):** ... Description:** CGI Federal is seeking a dynamic and detail-driven Quality Assurance (QA) Manager to lead ...a dynamic team environment. . Desire for excellence in customer satisfaction, process and product quality , and… more
- CACI International (Sterling, VA)
- Network Knowledge Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... are seeking an experienced and detail-oriented Network Capacity Management Quality Assurance Lead to join our team....reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Sterling, VA)
- …request fulfillment process. + Stay current with industry best practices in IT service management and quality assurance **Qualifications:** _Required:_ + ... Network Request Fulfillment Quality Assurance Analyst Job Category: Information...of network request handling and fulfillment within our IT service management framework. **Responsibilities:** + Conduct regular audits of… more
- CACI International (Sterling, VA)
- Configuration Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... * * * **The Opportunity** : We are seeking a detail-oriented Configuration Management Quality Assurance Analyst to join our team. The successful candidate will… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …and the rapid escalation and resolution of technical issues. Position Description: The Quality Assurance (QA) Specialist is responsible for ensuring the ... support to the configuration change Operational and approval process. . Supports the quality assurance process audits. . Provide management reports on release… more