- Datavant (Richmond, VA)
- … experience programs. **Qualifications:** + 10+ years of experience in End User Services , IT Service Delivery, Desktop Operations, or similar technical ... + Provide strategic leadership and operational oversight for all end - user services functions, including desktop operations, onsite support, service … more
- Sunrise Senior Living (Mclean, VA)
- …**COMMUNITY NAME** Community Support Office **Job ID** 2025-236128 **JOB OVERVIEW** The Director Human Resources (HR) Technology and Shared Services is ... Services Leadership** + Direct the HR shared services delivery model, ensuring timely and high-quality service...+ Conduct gap analyses and design workflows that prioritize end - user experience. + Drive change management strategies… more
- Capital One (Richmond, VA)
- Director , Design Research, Card Capital One's Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that ... responsible for leading a research practice that influences our end to end product ecosystem. You're able...At least 8 years experience conducting qualitative or quantitative user experience research. + At least 6 years of… more
- Capital One (Richmond, VA)
- Director , Product Management-Enterprise Data Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value ... & External Data Sharing -** Providing transparency to our end consumers about their data and ensures critical governance...or Master's degree + 5+ years of experience in user experience and growth product management + Experience translating… more
- Capital One (Richmond, VA)
- Director , Marketing Technology Lead - Capital One Software (Remote) About Us Capital One Software is a rapidly growing B2B software company committed to delivering ... provides actionable insights. We are looking for an experienced and strategic Director of Marketing Technology (MarTech) to lead this critical function. **The Role**… more
- Capital One (Mclean, VA)
- Director , Software Engineering (Connectivity Security) As a Capital One Director of Software Engineering, you'll work on everything from customer-facing web and ... using cutting-edge open source frameworks, to highly-available RESTful microservices, to back- end Java based systems and Machine learning models using the hottest… more
- Capital One (Mclean, VA)
- Product Design Director , Travel Verticals We're currently seeking a Product Design Director to lead our Travel Verticals team, part of the Experience Design ... drive differentiated vision and lead teams to craft exceptional end -to- end experiences that allow Capital One to...love to hear from you. **Role Expectations** As a Director of Travel Verticals, you'll lead a talented, cross-disciplinary… more
- Highmark Health (Richmond, VA)
- …and other staff members. Promotes the proliferation of a data driven organization in end - user processes and the integration of applications; as well as the ... driving the organization to a data-driven operating approach. + Accountable for service level agreements and expectations with end -users and external… more
- Cengage Group (Virginia Beach, VA)
- …the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and ... here:** As part of the North American Higher Education team, the ** Director , Demand, Faculty Marketing Programs** leads the development and execution of full-funnel… more
- Ankura (VA)
- …LLC is an independent global expert services and advisory firm that delivers services and end -to- end solutions to help clients at critical inflection ... variety of industries, ranging from consumer goods to financial services , and have been involved in some of the...Role Overview The Trust and Mass Torts Senior Managing Director role is an executive level position that sells,… more
- Oracle (Richmond, VA)
- …+ Work with UX teams to design intuitive AI Agent interfaces for digital customer service channels, considering end user , service rep, service ... the AI Agent and Agentic apps within the customer service domain as part of the Fusion CX ...lead a high-performing product team, collaborating closely with Engineering, User Experience, Sales, Marketing, Services , and Customer… more
- Lumen (Richmond, VA)
- … architecture + Experience in building systems through API communication to facilitate end -to- end service workflows, in highly scalable fashion, across ... + Manage a team to decompose Platform and Product requirements into Features and User Stories which define acceptance criteria and work alongside the team to ensure… more
- Oracle (Richmond, VA)
- …the customer experience across all support functions, which includes major incidents, end - user experience, release management, and system upgrades. + Handle ... **Job Description** Oracle Health Government Services seeks a skilled Customer Support Lead to...+ Detailed oriented, process driven methodology to deliver optimal end - user experience. + Effective team leadership, coaching,… more
- Verint Systems, Inc. (Richmond, VA)
- …IT team and their Integrators to ensure long-term success for both the End -Customer and FSS. The Sr. Technical Consultant will be responsible for leading technical ... methodology and by coordinating FSS resources in Sales, Professional Services , Product House and Support. **Principal Duties and Essential Responsibilities:**… more
- Oracle (Richmond, VA)
- …counter-surveillance solutions for a complex and global security environment. Reporting to the Director , Physical Security Products & Services , you will lead the ... closely with security operations, engineering, data center operations, and end - user groups. **Responsibilities** **Product & Program Ownership** +… more
- Concentrix (Richmond, VA)
- …a consultant who performs in-depth discovery/due diligence sessions to uncover end user needs, automation opportunities, business case creation/justification, ... is a pre-sales role that is responsible for solutioning the professional services work required to create contact center automation solutions for clients. This… more
- Liberty Utilities (Gloucester, VA)
- Lead, Business Functions - Fixed Asset Lifecycle (PowerPlan) LU Service Corp. Gainesville, GA, US, 30501Fall River, MA, US, 02720Tilton, NH, US, 03276Londonderry, ... and effectively. The incumbent will leverage strong troubleshooting skills to support end users of varying levels of technical knowledge. The incumbent must have… more
- Serco (Herndon, VA)
- …delivery models and up-to-date experience with leading technological trends and technologies in the end user solutions space for the DoD customers. + A strong ... supports the capture with customer meetings through extending Serco's capabilities, services , and solutions; participates in development of solutions to complex… more
- KBR (Chantilly, VA)
- …along with a strong focus on core systems engineering processes in support of end -to- end mission and services closure. The candidate will also develop ... Budget Justification Book (CBJB), status meetings, Weekly Activity Reports (WAR), Director 's Action Group (DAG) taskings, Program management Reviews (PMR), Quarterly… more
- CACI International (Springfield, VA)
- …- Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity. - Provides system ... in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone,… more