- Wells Fargo (Roanoke, VA)
- …at wellsfargojobs.com. **About this role:** Wells Fargo is seeking an ** Escalations Representative ** in our Unsecured Lending Operations supporting Consumer ... and Small Business Credit Card products and Unsecured Personal Loans and Lines of Credit. **In this role, you will:** + Support internal and external customers with inquiries and complaints regarding financial products and services. + Seek ways to determine… more
- TTEC (Portsmouth, VA)
- …place here with TTEC's award-winning employment experience. As a **Lead Customer Service Representative working onsite** , you'll be a part of bringing humanity to ... deposits, and maintaining accurate records. Whether it's investigating patron accounts, resolving escalations with care, or ensuring KPI targets are met, you'll be… more
- Capital One (Richmond, VA)
- Vehicle Remarketing Auction Representative **This position will manage relationships and inventory at vendor auction locations. The Vehicle Remarketing Auction ... Representative is responsible for the sale of vehicles at...to Capital One contract and guidelines.** **- Inventory management, escalations , and issue resolution at vendor locations** **- Understanding… more
- iPostal1 (Richmond, VA)
- …cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phones and Chat - Richmond, VA Richmond, Virginia We're iPostal1 and ... deemed appropriate per level including but not limited to handling escalations , team supervision, analytics and reporting Requirements: Active listening skills… more
- Google (Reston, VA)
- …which includes everything from account management and spend controls to handling escalations . You will be responsible for defining and monitoring Key Performance ... business reviews, and managing all related performance metrics and escalations . + Define, own, and continuously monitor Key Performance...We are committed to building a workforce that is representative of the users we serve, creating a culture… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk. + Knowledge and experience troubleshooting Linux and Unix based systems. ... infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize system operations… more
- Truist (Richmond, VA)
- …scores. **Qualifications** **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable ... such as Microsoft Office software products). Ability to de-escalate client escalations while effecting a one-time resolution. Excellent listening, verbal and written… more
- Truist (Richmond, VA)
- …resolve or coordinate the resolution of internal and external client service-related escalations to ensure client experience standards are achieved. 15. Ability to ... Verticals **QUALIFICATIONS** **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable… more
- Cardinal Health (Richmond, VA)
- …of the patient and/or program. + Resolve patient's questions and any representative for the patient's concerns regarding status of their request for assistance. ... to select the best coverage option for their situation + Handle all escalations based upon region and ensure proper communication of the resolution within required… more
- ASM Research, An Accenture Federal Services Company (Suffolk, VA)
- …system to log, monitor, and document all user interactions, resolutions, escalations , and follow-ups. + Demonstrate analytical thinking in performing root cause ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Truist (Richmond, VA)
- …requests and address investor related questions. Handle attorney and investor escalations and projects as assigned. Maintain quality, productivity, attendance, and ... assigned. **Qualifications** **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable… more
- Chenega Corporation (Oakton, VA)
- …of SCIF Manager for the ITD-managed SCIF spaces. + Act as the ITD Contractor representative to the Insider Threat Working Group. + Prepare reports on the status of ... through manual and automated controls. + Provide status reporting for all escalations , security operations requests, and problems. + Participate in the remediation… more
- CACI International (Springfield, VA)
- …+ Ensure accurate and timely documentation of network issues, solutions, and escalations . + Maintain and enforce NOC operational processes, documentation, and best ... funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply… more