- General Dynamics Information Technology (Quantico, VA)
- …Required:** None **Job Family:** Technical Support Services **Skills:** IT End User Support,IT Help Desk ,IT Service Desk **Certifications:** CompTIA ... **US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 2** at GDIT. Shape what's next for… more
- CACI International (Chantilly, VA)
- …enterprise IT operations in lieu of formal education. Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration ... 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator,...such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft… more
- ManTech (Herndon, VA)
- …2+ years of experience. + Minimum 2 years of experience providing technical support in a help desk , service desk , or incident management role. + Proven ... Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs. + Analyze, troubleshoot, and implement fixes… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst** to help with the configuration, optimization, and continuous improvement of our ... Steampunk participates in the E-Verify program._ Refer a Friend (https://careers-steampunk.icims.com/jobs/6970/ service - desk -functional-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-336029103) **Need help finding the… more
- TekSynap (Dahlgren, VA)
- …complex IT service requests and incidents using enterprise help desk tools. The incumbent ensurestimelyandaccurateproblem resolution, system accessibility, ... & Qualifications** TheTekSynap is seeking a **Senior Customer Technical Support Specialist ( Help Desk ).** The Senior Customer Technical Support Specialist (… more
- EPS Corporation (Dahlgren, VA)
- …EPS Corporation is seeking aCustomer Technical Support Specialist ( Help Desk )to provide high-quality technical assistance and customer service in support ... Customer Technical Support Specialist ( Help Desk ) - (756) Share this...service requests, and problem resolutions accurately within the help desk system. + Escalate complex issues… more
- SAIC (Clintwood, VA)
- **Description** SAIC has several openings for a **Fully Remote** , Help Desk Agent I supporting The Virginia Information Technology Agency (VITA) Program. Our ... Help Desk is the 24x7x365 single point...recurring problems and patterns of problems. **Qualifications - External** ** Service Desk Analyst Experience/Knowledge Required** + Customer… more
- Marriott (Arlington, VA)
- …Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the ... GED; 2 years experience in the guest services, front desk , or related professional area. OR * 2-year degree...goals to produce desired results. * Strives to improve service performance. * Observes staffing levels to ensure that… more
- CACI International (Sterling, VA)
- Service Desk Lead Job Category: Information...mainframe applications or hardware + Maintaining relevant metrics that help the team see how they are doing + ... * * CACI is currently looking for a motivated, career and customer-oriented Service Desk Lead with Agile methodology experience to join our Customs and Border… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal ... candidate will provide leadership for the IT Service Desk team and ensure efficient, effective,..., providing support for computer systems, networks, applications, infrastructure, help - desk services, databases, and other technologies. +… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...**Job Family** **Client Techncial Support and Training** **Job Function** ** Help Desk Support Tech** **Pay Type** **Hourly**… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- Koniag Government Services (Winchester, VA)
- Arlluk Technology Solutions, LLC a Koniag Government Services company, is seeking a Help Desk Technician with a Top-Secret clearance to support ATS and our ... time off, and more. This position is for a Help Desk Technician to support the FBI's...training to a user base + Excellent communication, customer service and organizational skills + Must be fully fluent… more
- NuAxis Innovations (Falls Church, VA)
- ** Help Desk Technician** Location **Falls Church,... Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. This on-site role ... NOW! We are currently seeking a talented and motivated ** Help Desk Technician** for a Full-Time position....desktop/laptop hardware and software. . Track and manage IT service tickets and escalate complex issues as needed. .… more
- ICF (Reston, VA)
- …+ 1+ year experience working in a customer-oriented service role as a service / help desk engineer + 1+ year experience with Salesforce + US ... is a fast-growing, dynamic technology organization. We are seeking a motivated Help Desk Analyst to support a portfolio of Salesforce projects with our federal… more
- Parsons Corporation (Centreville, VA)
- …redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join our team! ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...knowledge on products, platforms, and industry trends to enhance service request support + Act as a key contributor… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Center Team Lead Certified a plus + 3-5 years of experience as a Customer Service Representative or Help Desk Operator. 0-2 years of management experience. ... and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to improve… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …steps taken using the knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may include notification to higher ... Service Desk tiers for urgent and special...Service Desk tiers for urgent and special consideration incidents. +...Technology preferred. + -5-8 years in customer support or help desk for personal computers and software… more
- Allied Universal (Arlington, VA)
- …the communities and customers we serve. As a **Security Officer - Tech/Media Lobby Desk ** in **Arlington, VA** , you will serve and safeguard clients in a range ... new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. As a Front Desk professional in a dynamic tech and media location, you will be the first… more
- Allied Universal (Dulles, VA)
- …access control, and assisting with security-related inquiries. Your presence at the front desk will help to deter incidents while providing outstanding customer ... service to clients and visitors at the front desk by carrying out security-related procedures and site-specific policies...appropriate. + Maintain a visible presence at the front desk to help to deter potential security-related… more