- M. C. Dean (Chantilly, VA)
- …+ Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, manufacturers, ... **System Administrator 2 - Chantilly, VA** ID **10511** Location **Chantilly,...are not limited to: + Manage physical security system support to meet service level agreements + Analyze physical… more
- Enterprise Horizon Consulting Group (Yorktown, VA)
- …Processes. Job Description Enterprise Horizon Consulting Group is looking for a motivated Customer Support ( Help Desk ) Analyst to join our team and ... Requirements + Active Secret Clearance is required. + Previous DoD customer support / help desk experience is highly desired. + Experience supporting a… more
- M. C. Dean (Vienna, VA)
- …or + Bachelor's Degree and 2 + Years of Relevant Experience + RelevantExperience: + Help Desk Support Functions with a Combination of Phone and Desktop ... ** Help Desk System Specialist 2 - Tysons, VA** ID **11042** Location **Tysons, VA**...Support is required. + Must be able to obtain vendor… more
- Red River (Chantilly, VA)
- …will be tasked to: + Supervise and lead a team consisting of NOC engineers & Help Desk Technicians. + Be available and approachable for direct reports. + Monitor ... + Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS,… more
- SMX (Quantico, VA)
- …support to an on-site and remote user base + 2 + years' experience in a help desk role providing technical support to on-site and remote users needing ... Independently, as part of a team, or as a team lead, provides help desk support responsible for in-depth analysis of the issue, including documenting… more
- General Dynamics Information Technology (Quantico, VA)
- …to obtain a Top Secret clearance. + **Required Experience:** 2 + years of IT support experience in a Help Desk environment + Experience supporting ticket ... **Job Family:** Help Desk **Skills:** Help Desk Support ,IT Help...Criminal Investigative Service (NCIS)** is an organization of approximately 2 ,000 personnel of which 700 serve at HQ and… more
- GovCIO (Richmond, VA)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5045/ help - desk - support - 2 ... GovCIO is currently hiring for a Help Desk Shift Supervisor (Evening 11am-8pm) to support ...of current technological issues and advancements. **Qualifications** Associate's with 2 - 5 years (or commensurate experience) Required Skills… more
- ICF (Reston, VA)
- …division is a rapidly growing, entrepreneurial, technology driven department, seeking a motivated Help Desk /Business Analyst to support upcoming needs with ... Desk Analyst is responsible for providing frontline technical support to end users, ensuring timely diagnosis, triage and...2 + years' experience working with or as a service/ help desk engineer or tech operations professional… more
- GovCIO (Richmond, VA)
- …a referral to this job (https://careers-govcio.icims.com/jobs/4786/ help - desk - support -coordinator/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... **Overview** GovCIO is currently hiring for a remote Help Desk Coordinator. Proposal for USPS-TESS **Responsibilities** + Responsible for investigating and… more
- RTX Corporation (Sterling, VA)
- …our cybersecurity, intelligence, and services offerings. Nightwing is seeking a Help Desk Specialist providing Tier 1 level support in the Sterling, VA area. ... scheduled Sponsor requirements * Establish SOP for request escalation to Tier 2 -3 level support * Establish and maintain an updated list of KBAs (Knowledge Based… more
- Nightwing (Sterling, VA)
- …our cybersecurity, intelligence, and services offerings._** Nightwing is seeking a Help Desk Specialist providing Tier 1 level support in the Herndon, VA ... scheduled Sponsor requirements * Establish SOP for request escalation to Tier 2 -3 level support * Establish and maintain an updated list of KBAs (Knowledge Based… more
- CACI International (Arlington, VA)
- …integrated personnel and pay system ever deployed!" The CACI Team is looking for a JuniorTier 2 Help Desk Analyst to fill a position in Arlington, VA. The ... Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III) support as appropriate and partner with… more
- ManTech (Falls Church, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Help Desk Specialist** to join our team in **Falls Church, ... but are not limited to:** + Responsible for providing support to end-user community on difficult hardware, software and...+ May provide training and guidance to more junior help desk personnel. + Provides resolutions to… more
- Alliance Defending Freedom (Lansdowne, VA)
- …out their faith. Please review our Statement of Faith and Doctrinal Distinctives. Senior Help Desk Specialist Alliance Defending Freedom is looking for a highly ... skilled Senior Help Desk Specialist to join us in...skilled Senior Help Desk Specialist to join us in our Lansdowne, VA...support level. + Primarily be responsible for level 2 (advanced) support issues, but may also… more
- System One (Arlington, VA)
- ALTA IT has a Long-Term Contract position open for a Help Desk Analyst (Tier 1). Arlington, VA (100% ONSITE) US Citizenship or Green Card Required Technology ... Service is looking to hire a Tier-1 Help Desk Analyst to respond to phone,...include, but are not limited to: + Deliver Tier-1 Support for in office/remote employees + Primary function is… more
- V2X (Springfield, VA)
- …Shall have 4 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support...Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team… more
- Distributed Solutions Inc. (Reston, VA)
- Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated to providing superior automation tools ... working with multi-tiered ticket handling/resolution systems. + Provide tier 2 and tier 3 IT support . +...orientation, gender identity, disability, or protected veteran status. Keyword: Help Desk Lead TS/SCI with Polygraph From:… more
- Global Resource Solutions (VA)
- …for the position of Help Desk Specialist II. Job Description: Summary: The Help Desk Specialist II provides support to end users on a variety of ... to telephone calls, emails and personnel requests for technical support . Documents, tracks, and monitors the problem to ensure...outlined in DoD Directives 8570.01-Mfor Information Assurance Technician Level 2 within 6 months of the date of hire.… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven… more
- GovCIO (Chantilly, VA)
- **Overview** GovCIO is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and resolve a diverse range of IT issues across ... roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing...can't do it alone. We need great people to help us do great things - for our customers,… more