- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite ... Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a customer incident in Remedy, the call tracking software for… more
- Koniag Government Services (Arlington, VA)
- …certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician . **Working Environment & Conditions** This job operates in ... Koniag Government Services company **,** is seeking a Service Desk Technician with an active Secret clearance...ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our growing team! The Tier 1 Technician is primarily responsible for handling technical support requests ... directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible...if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + Accept customer calls/alerts… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... capabilities to address emerging threats. We are seeking a Tier 1 Technician /Specialist to perform a wide...of a team leader to remotely located users * Tier I experience: General troubleshooting, triage, or performance of… more
- Ankura (VA)
- …risk and service level trade-offs. Role Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of ... all Ankura end users. The Service Desk Technician will provide technical support and leadership to Tier 1 team members. + End user computer hardware and… more
- Leidos (Norfolk, VA)
- …OS, version 10 + Experience with HP Service Manager, Remedy, or similar Service/ Help Desk ticket management software + Basic network troubleshooting skills + ... yourself. **Job Summary:** Leidos is seeking an Operations Support Technician to support the Service Desk in...candidate will serve as an escalation point for the Tier I and II technical Service Desk ,… more
- NANA Regional Corporation (Arlington, VA)
- …training to new or first-time users in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II ... Suvi is looking for a Technician (Field Service Representative) to support our government...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more
- Stellar Innovations (Richmond, VA)
- …CE Certification. + MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be achieved after ... levels of customer satisfaction. SIS has opportunities for A Basic-Level PC Technician with a current/active SECRET Security Clearance to support the Defense… more
- Koniag Government Services (Chantilly, VA)
- …+ Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician . + Experience supporting web sites hosted on the Cloud **Working ... with ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving problems associated with hardware and… more
- CACI International (VA)
- …experience. + Help Desk experience (does not mandate working as a Help Desk technician ). + Experience in conducting research and development. - ... clearance + 3-5 years of related experience + Proven experience in help desk support and technical troubleshooting. + Proficiency with SQL databases and… more