- BigBear.ai (Tysons Corner, VA)
- …we'd like you to have Experience with ticketing systems and working on a Help Desk Strong customer service background About BigBear.ai BigBear.ai is a leading ... Overview BigBear.ai is seeking a talented Helpdesk Technician - Tier 2 who can support the company's need to provision and deprovision accounts, setup and… more
- Koniag Government Services (Arlington, VA)
- …certifications. + Experience with ServiceNow. + Knowledge of as a Tier 2 Help Desk Technician . **Working Environment & Conditions** This job operates in ... Koniag Government Services company **,** is seeking a Service Desk Technician with an active Secret clearance...ServiceNow and/or Remedy. + 2 years of experience doing Help Desk operations. + knowledge/experience in resolving… more
- American Systems (Chantilly, VA)
- Help Desk Technician - DHS Clearance -...accrual leave plan. A week in the life of aHelp Desk Technician : + Perform Tier 1 troubleshooting ... your status update to LinkedIn. Job Title / Level Help Desk Technician - DHS...including the DoD and Federal Government. Responsible for performing Tier 1 troubleshooting under the supervision of the Service… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our growing team! The Tier 1 Technician is primarily responsible for handling technical support requests ... directly from customers and escalating to Tier 2 members as needed. Our technicians are responsible...if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + Accept customer calls/alerts… more
- BCMC (Arlington, VA)
- …tasks in support of operations, production and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... capabilities to address emerging threats. We are seeking a Tier 1 Technician /Specialist to perform a wide...of a team leader to remotely located users * Tier I experience: General troubleshooting, triage, or performance of… more
- Ankura (VA)
- …risk and service level trade-offs. Role Overview: The Senior Service Desk Technician is responsible for ensuring consistent, world-class Tier 2 support of ... all Ankura end users. The Service Desk Technician will provide technical support and leadership to Tier 1 team members. + End user computer hardware and… more
- TEKsystems (Fort Belvoir, VA)
- …Security+/8570 compliant certification and TS/SCI clearance required for this opportunity. Skills: Help desk , Service desk , Windows, desktop Top Skills ... as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier...Details: Help desk ,Service desk ,Windows,desktop Additional Skills & Qualifications: Must… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring fora Service Desk Administratorto provide user support and customer service on government customer computer applications and ... Responds to user requests via phone and email. Escalates tier 2 and tier 3 issues to...Contributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures), Knowledge Base Articles (KBs),… more
- NANA Regional Corporation (Arlington, VA)
- …training to new or first-time users in a mixed classroom/ desk -side assistance training environment. Help Desk Support + Provides Tier I and Tier II ... retirement options. **Job Summary:** Suvi is looking for a Technician (Field Service Representative) to support our government client...of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the… more
- Stellar Innovations (Richmond, VA)
- …CE Certification. + MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be achieved after ... levels of customer satisfaction. SIS has opportunities for A Basic-Level PC Technician with a current/active SECRET Security Clearance to support the Defense… more
- Node.Digital (Arlington, VA)
- …tasks in support of operations, production, and test environments. Responsibilities: * Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) ... Tier 1 Technician /Specialist Location: Arlington, VA...best-of-breed technologies to accelerate business impact. Our Core Values help us in our mission. They include: OUR CORE… more