- Vaco (Richmond, VA)
- …and technology organizations. The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS in ... multiple categories, including #2 Best in KLAS: Partial IT Outsourcing (renamed Managed IT Services in 2023) and Best in KLAS: Overall IT Services Firm in… more
- SAIC (VA)
- **Description** We are currently seeking a motivated, career and customer oriented Service Desk Agent to begin an exciting and challenging career with SAIC. ... standard software at customer sites. May be directed by Help Desk , Service Desk or...includes high-end solutions in systems engineering and integration; enterprise IT , including cloud services; cyber; software; advanced analytics and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...offboarding. + Provide account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and ... As the entry point for customers, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...2/3 tickets to appropriate sustainment teams + Process all IT SM tickets to completion. + Assist Cyber Operations… more
- System One (Lynchburg, VA)
- …document, track and monitor problems to ensure timely resolution. Responsibilities: + Provides Help Desk support to customers for all areas related to ... System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a...Information Systems. + Enter and monitor all Help Desk calls in database, determine and… more
- Steampunk (Mclean, VA)
- …and applications **Qualifications** **Required Skills:** + 2+ years experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and ... **Overview** Steampunk is seeking an IT Engineer to work with the Chief Information...self-motivation and the ability to grasp concepts quickly + Help desk personnel management + Microsoft and/or… more
- Steampunk (Mclean, VA)
- …IT policies and procedures **Qualifications** Required: + Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting ... **Overview** **Steampunk** is seeking a **Junior IT Support Engineer** to work with the Chief...are a plus **About** **steampunk** Steampunk is a **Change Agent ** in the Federal contracting industry, bringing new thinking… more