- NuAxis Innovations (Falls Church, VA)
- …**Job Summary:** NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. ... This on-site role is part of a mission-critical IT support team delivering responsive technical assistance...maintain desktop/laptop hardware and software. . Track and manage IT service tickets and escalate complex issues… more
- Tyto Athene (Reston, VA)
- …or related field; bachelor's degree preferred. + 3-5 years of experience in a help desk or technical support role. + CompTIA A+ Certified highly desired + Basic ... understanding of scripting and automation. + Troubleshooting and technical support experience. + Customer service , listening and teamwork + Empathy and being… more
- Somatus (Mclean, VA)
- …and mental well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and ... Drive the delivery of 24x7 systems availability and performance through effective IT Service + Management processes, executive communications, and return-to-… more
- NuAxis Innovations (Sterling, VA)
- …Desktop Support Technician will provide on-site client hardware and software desk -side support and remote client-side support for teleworkers, ensuring ... **Desktop Support Technician** Location **Sterling, VA** \# of openings...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- Red River (Chantilly, VA)
- …for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... issues through resolution is key. **Primary Position Tasks:** + Answer incoming support calls and handle tickets assigned through ServiceNow in a prompt,… more
- Red River (Chantilly, VA)
- …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... service performance against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation and maintenance of client-specific… more
- AeroVironment (Arlington, VA)
- …**Position responsibilities:** + Primarily GRC role with team management responsibilities + Support IT projects by participating in the design, development, and ... criteria used in obtaining results; challenges are sometimes?unique. + Provide customer service and inter-departmental support + Analyze email and communicate… more
- AeroVironment (Manassas, VA)
- …the global Digital Business Team. **Position Responsibilities** + Provide Tier 1 Cyber service desk support , including initial customer contact, issue ... with IT to remediate vulnerabilities on information systems. + Support educating end users and socializing security-related policies for adherence and… more
- Red River (Fairfax, VA)
- …will be on the front line for generating interest in Red River's service offerings. Sales Development Representatives make cold calls to prospects to identify ... Tasks:** + Uncover opportunities for Account Executives to sell innovative offerings for IT Managed Services, Cloud, Cyber Security, Voice solutions and More. + Make… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service ... 2nd, or 3rd). + Deliver a comprehensive range of IT support services, covering devices and network...support , and assistance to walk-in customers at the Service Desk . Enter problem reports into the… more
- NANA Regional Corporation (Alexandria, VA)
- …**Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, ... Government. The ideal candidate will provide leadership for the IT Service Desk team and...+ 9+ years of experience in service desk operations, call center, and deskside support .… more
- General Dynamics Information Technology (Quantico, VA)
- … Support Services **Skills:** Help Desk Support , IT End User Support , IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - ... resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or...+ **Required Experience:** 5+ years of IT support experience in a Help Desk environment… more
- CoStar Realty Information, Inc. (Arlington, VA)
- …commitment to prior employers + 3+ years of experience in corporate IT , Service Desk , or Telecom support roles + Experience supporting enterprise systems ... trends + Troubleshoot user phone/communication issues + Work with service providers to support troubleshooting issues +...and system failures. + Escalate complex problems to senior IT staff or specialized teams as needed. + Develop… more
- Alaka'ina Foundation Family of Companies (Arlington, VA)
- IT Support Specialist (Help Desk ) Location...+ Responsible for daily shift related tasks and reports, updating service tickets in the IT service ... The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Support Specialist (Help Desk ) to support… more
- Steampunk (Mclean, VA)
- …Design and implement automated IT processes, notifications, approvals, etc. to streamline service delivery + Analyze service desk metrics (ticket volume, ... guides, and standard operating procedures for service desk processes. + Provide end-user support , troubleshooting,...process improvement initiatives + Experience with APIs and integrating service desk platforms with HR, IT… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... with the FDIC Service Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the Service Desk team… more
- TekSynap (Dahlgren, VA)
- …analysis of recurring issues and provide corrective action recommendations. + Support IT Service Management (ITSM) processes, includingincident,problem, ... technicalassistanceto end-users, managing and resolving complex IT service requests and incidents using enterprise help desk...of professional experience in Industry, Federal, or DoD Help Desk Support using a help desk… more
- SOS International LLC (Reston, VA)
- …Minimum Requirements * Minimum 3 years of experience on an IT service desk with demonstrated escalation support . * Associates degree in ... technically skilled **Junior Systems Administrator** to join our dynamic IT team supporting our government customer. This role primarily...primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support , and… more
- CACI International (Sterling, VA)
- …you'll get to do:** Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators ... Service Desk Lead Job Category: Information...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
- CAI (Richmond, VA)
- …Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills… more
