- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service ... 2nd, or 3rd). + Deliver a comprehensive range of IT support services, covering devices and network...support , and assistance to walk-in customers at the Service Desk . Enter problem reports into the… more
- NANA Regional Corporation (Alexandria, VA)
- …**Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks, ... Government. The ideal candidate will provide leadership for the IT Service Desk team and...+ 9+ years of experience in service desk operations, call center, and deskside support .… more
- General Dynamics Information Technology (Quantico, VA)
- … Support Services **Skills:** Help Desk Support , IT End User Support , IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - ... resolve technical problems and answer queries by telephone or self- service ticket in support of internal and/or...+ **Required Experience:** 5+ years of IT support experience in a Help Desk environment… more
- CoStar Realty Information, Inc. (Arlington, VA)
- …commitment to prior employers + 3+ years of experience in corporate IT , Service Desk , or Telecom support roles + Experience supporting enterprise systems ... trends + Troubleshoot user phone/communication issues + Work with service providers to support troubleshooting issues +...and system failures. + Escalate complex problems to senior IT staff or specialized teams as needed. + Develop… more
- Alaka'ina Foundation Family of Companies (Arlington, VA)
- IT Support Specialist (Help Desk ) Location...+ Responsible for daily shift related tasks and reports, updating service tickets in the IT service ... The Alaka`ina Foundation Family of Companies (FOCs) is looking for an IT Support Specialist (Help Desk ) to support… more
- Steampunk (Mclean, VA)
- …Design and implement automated IT processes, notifications, approvals, etc. to streamline service delivery + Analyze service desk metrics (ticket volume, ... guides, and standard operating procedures for service desk processes. + Provide end-user support , troubleshooting,...process improvement initiatives + Experience with APIs and integrating service desk platforms with HR, IT… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... with the FDIC Service Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the Service Desk team… more
- TekSynap (Dahlgren, VA)
- …analysis of recurring issues and provide corrective action recommendations. + Support IT Service Management (ITSM) processes, includingincident,problem, ... technicalassistanceto end-users, managing and resolving complex IT service requests and incidents using enterprise help desk...of professional experience in Industry, Federal, or DoD Help Desk Support using a help desk… more
- SOS International LLC (Reston, VA)
- …Minimum Requirements * Minimum 3 years of experience on an IT service desk with demonstrated escalation support . * Associates degree in ... technically skilled **Junior Systems Administrator** to join our dynamic IT team supporting our government customer. This role primarily...primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support , and… more
- CACI International (Sterling, VA)
- …you'll get to do:** Support end-user applications and work in a multi-tier service desk as well as work with software development and systems administrators ... Service Desk Lead Job Category: Information...As a member of the ITI2.1 Team, you will support the men and women charged with safeguarding the… more
- CAI (Richmond, VA)
- …Italian speaking users in an efficient and accurate manner. This position will provide Service Desk support to our customers applying technical knowledge and ... bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 technical support...You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise ... Minimum of three (3) years of experience in an IT support or customer service ... support system management. + Familiarity with **Jira Service Desk ** for ticket tracking, workflow management,… more
- Koniag Government Services (Vienna, VA)
- …a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support **Kadiak** and our ... **Part time Service Desk - Weekends** **Kadiak LLC,**...Techncial Support and Training** **Job Function** **Help Desk Support Tech** **Pay Type** **Hourly** **Hiring… more
- Cayuse Holdings (Richmond, VA)
- …customer support or IT support . + Experience with ServiceNow IT Service Management System. + Customer service experience and strong focus on ... **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse...and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example … more
- Insight Global (Arlington, VA)
- Job Description This is a short-term to long-term opportunity for a Senior Service Desk Engineer to join a lean IT team in Arlington, VA. The immediate need ... o Set up and manage Intune environments, not just maintain existing setups. * Service Desk Operations: o Handle Tier 1-3 support tickets (6-8 per day,… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This team provides Tier I and II ... provide expertise to solve first and second tier technical support issues for end-users of the organization's products and...the organization's products and services. Primary Responsibilities **As a Service Desk RDM Technician, you will:** +… more
- NuAxis Innovations (Falls Church, VA)
- …**Job Summary:** NuAxis Innovations is seeking a customer-focused Help Desk Technician to support the US Fish and Wildlife Service (FWS) in Falls Church, VA. ... This on-site role is part of a mission-critical IT support team delivering responsive technical assistance...maintain desktop/laptop hardware and software. . Track and manage IT service tickets and escalate complex issues… more
- GovCIO (Richmond, VA)
- …compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements ... **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active...**Qualifications** + High School with 3 - 6 years IT support (or commensurate experience) + Active… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Secure Space IT Support , Journeyman** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ... Federal has an exciting opportunity for a Secure Space IT Support within our Intel sector advancing...our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the… more
- Chenega Corporation (Arlington, VA)
- …departments as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with ... **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to...on unclassified and classified office information systems. + Provides support for implementation, troubleshooting, and maintenance of IT… more