- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** IT Support Technician ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Alternate Location(s):** ... * Minimum 3 years of experience working in an IT support role or help desk environment...- Proficient Microsoft Excel - 3+ years - Proficient IT Service Management tool (ie Remedy, ServiceNow,… more
- Excentium (Falls Church, VA)
- … ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small business ... Help Desk Technician Summary Title:Help Desk...support for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- Leidos (Norfolk, VA)
- …process to handle service requests as 'request fulfillment'. **Primary Responsibilities** As a Service Desk SRM Technician , you will: + Create and update ... **Description** **Job Description** The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The … more
- Red River (Chantilly, VA)
- …Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT… more
- Leidos (Norfolk, VA)
- …issues for end-users of the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician , you will: + Use automated ... Managed Services Division has an opening for an experienced technician to work in our Norfolk, VA office. This...Minimum of 6 months of tenure with the NMCI Service Desk + Individuals on a Performance… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD...experience in the IT field + Experience with IT and Help Desk technologies, to include Remedy, ... + Answer calls coming into the Tier 1 Help Desk by the third ring. + Create a customer...higher certification required (ie, Security+ CE) + Superior customer service skills a must. Strong desire to provide the… more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Help Desk Technician with a Top- Secret Clearance to support **KTS** and ... review training material and user alerts. + Engage other service desk resources or appropriate service...and Support center organization, providing users' support and customer service . + Customer-oriented + Understanding of IT … more
- NTT America Solutions, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors to provide… more
- System One (Quantico, VA)
- Help Desk Technician Quantico, VA - Onsite Active Top Secret or TS/SCI preferred Must be Security+ certified This position is a 1-2 months contract with the ... provide ongoing support, monitoring, and lifecycle management of incident tickets. + Provide Service Desk customer support for all AFOSI computer networks and… more
- Distributed Solutions Inc. (Reston, VA)
- …national origin, sexual orientation, gender identity, disability, or protected veteran status. Keyword: Help Desk Technician From: Distributed Solutions Inc. ... Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking Help Desk Technicians. DSI is a growing small business dedicated to providing superior automation… more
- V2X (Reston, VA)
- …Thinking & Problem Solving: + Critical thinking and problem-solving abilities. + Business/ Service Desk Acumen: + Demonstrated ability to provide administrative ... service request resolution. + Escalates tickets to Corporate IT subject matter experts as required. + Maintains user...devices. + As a key member of the Global Service Delivery Team, supports other IT work… more
- Red River (Chantilly, VA)
- …meet/exceed customer account needs; identify opportunities to enhance delivery of company service and support goals. + Engage in IT certification programs ... developing the organization's perception with existing customers through exceptional customer service . This position will also assist the NOC engineers with handling… more
- Cayuse Holdings (Reston, VA)
- …through the delivery of quality outcomes. **Responsibilities** + The Service Center Technician handles the most complex IT technical support requests for the ... Service Center Technicians in direction of providing the utmost support. + The Service Center Technician IV shall manage and document customer support issues,… more
- Global Resource Solutions (VA)
- …motivated, detail orientated, and talented individual for the position of Help Desk Specialist II. Job Description: Summary: The Help Desk Specialist ... all network and desktop + Monitors and enforces all IT policies and procedures. + Assist with setting up...certification requirements outlined in DoD Directives 8570.01-Mfor Information Assurance Technician Level 2 within 6 months of the date… more
- CACI International (Chantilly, VA)
- …Percentage of Travel Required: None Type of Travel: None * * * **Description:** The Service Desk Technician will provide frontline support and act as the ... primary point of contact for large Government organization with diverse customers. Service Desk Technicians will provide the highest quality customer care with… more
- NANA Regional Corporation (Arlington, VA)
- Suvi is looking for a Technician (Field Service Representative) to support our government client in Arlington, VA. To join our team of outstanding professionals, ... apply today! **Responsibilities** Provides training and desk -side support to assist our government client in achieving...tools. + Completes root cause analysis and diagnostics for IT related problems and issues utilizing remedy or procedures… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... **Account Management Technician I** **I** **Who is Epsilon:** Epsilon is...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- CACI International (Arlington, VA)
- …Assist in the development of performance measurements (goals/metrics/reports) utilizing the current service desk platform and facilitate a feedback system to ... enhance and optimize the services provided to end users Complete and provide regular Service Desk metrics reports Expert knowledge in the implementation of an… more
- Epsilon, Inc (Arlington, VA)
- …verbal and written communication skills, with a strong focus on delivering excellent customer service . + Familiarity with IT service management tools and ... Technician I** **Who is Epsilon:** Epsilon is an IT Services company that was founded in 2009 and...at the user's workstation and ensuring timely solutions to IT incidents and service requests. You will… more
- Glory Global Solutions (Danville, VA)
- Field Service Technician 2nd Shift - Danville,...PC knowledge. However, this position is not intended for IT or help desk professionals. REQUIRED SKILLS ... that their staff and facilities add to their business. ROLE PURPOSE:As a Field Service Technician , you are the face of GLORY. As a member of the GLORY Field… more