- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates . Service Level Management , to include drafting and negotiating SLAs… more
- ICF (Reston, VA)
- …and subject matter expert to the client for service request management within the IT Service Management ( ITSM )/ITIL task area + Ownership of the ... seeking an IT Service Portfolio and Service Catalog Manager to implement best-practice ITSM portfolio and service management processes for… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- The MITRE Corporation (Mclean, VA)
- …or equivalent combination of related education and work experience. + Working knowledge of IT Service Management ( ITSM ) Platforms such as Cherwell, ... with us. Department Summary: Join MITRE's Computing Infrastructure & IT Service Management department and...+ Provide expertise to federal sponsors in implementations of ITSM tool suites, Low-code PaaS and SaaS Basic Qualifications:… more
- CACI International (VA)
- …Get to Do:** CACI is currently looking for an Enterprise Service Desk Lead with IT Service Management ( ITSM ) experience to join our BEAGLE (Border ... tasks and high-impact assignments. + Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service...Experience with ServiceNow ticketing systems. + Experience with JIRA Service Desk. + Experience with large scale ITSM… more
- General Dynamics Information Technology (Fairfax, VA)
- …Obtain:** None **Public Trust/Other Required:** NACI (T1) **Job Family:** Cloud **Skills:** IT Service Management ( ITSM ),JavaScript,ServiceNow Platform ... our platform support and development team. The successful candidate will serve as an ITSM subject matter expert as well as a key technical resource regarding the… more
- Red River (Arlington, VA)
- …tools for proactive and reactive support and adhere to industry-accepted standards and IT Service Management ( ITSM ) best practices. **Essential ... and analog circuits within a Department of Defense (DoD) IT environment. This position requires a Bachelor's degree in...and issues. + Stay current with industry-accepted standards and ITSM best practices related to Information Management … more
- Red River (Arlington, VA)
- …requisitions for equipment and services. + Ensure compliance with industry-accepted standards and IT Service Management ( ITSM ) best practices. ... and reporting of maintenance activities. + Familiarity with industry-accepted standards and IT Service Management ( ITSM ) best practices. + Competence in… more
- Red River (Arlington, VA)
- …candidate will possess a strong background in Information Management Operations and IT Service Management ( ITSM ) best practices. **Essential Duties ... technical directions and supervision. + Familiarity with industry accepted standards and IT Service Management ( ITSM ) best practices. + Strong oral… more
- ICF (Reston, VA)
- …the Digital Services Center (DSC) for the customer, manages SaaS platforms, and leads IT service management ( ITSM ) process implementation and governance. ... customers. Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its… more
- SAIC (Alexandria, VA)
- …Control Board (CCB) decisions and subsequent implementation. + Experience with best practices for IT Service Management ( ITSM ), DoD Enterprise Service ... Authorization to Operate (ATO)). + Coordinate with networks host, authorization officials, and IT stakeholders, regarding the management and upkeep of the ATOs… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. **How the Sr. ISSO ... the Army National Guard (ARNG) in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion, and… more
- ICF (Reston, VA)
- …ServiceNow platform capabilities, modules, and best practices + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + In-depth ... - Application Portfolio Management + CIS - Human Resources and CIS - IT Service Management + CIS - Customer Service Management and CIS- IT… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. To be successful in ... Operations Support (GECOS) program in Falls Church, VA. This is an IT Service Management contract in support of the operation, modernization, expansion,… more
- CACI International (Springfield, VA)
- …+ Excellent organizational skills + Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management ( ITSM ) Systems ITIL Service ... and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations + Leverages Enterprise Management tools and analytics to… more
- ICF (Reston, VA)
- …VA or previous military experience is desirable. + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Detail-oriented ... remotely. Our Digital Modernization division is an information technology and management consulting department that offers integrated, strategic solutions to its… more
- Leidos (Chantilly, VA)
- …be maintained with minimal training + Working knowledge of Service Now or similar IT Service Management ( ITSM ) products + Superior verbal and written ... day-to-day Operations and Maintenance (O&M) support for all incident management events and outages + Collaborate with IT...Provide input for monthly progress and status reporting of Service Level Agreements (SLAs) + Work with all corresponding… more
- ICF (Reston, VA)
- …and best practices + Current DHS Public Trust + Familiarity with ITIL processes and IT Service Management ( ITSM ) principles + Strong scripting skills ... Specialist - Human Resources + Certified Implementation Specialist - Customer Service Management + Certified Implementation Specialist - Discovery +… more
- Nelnet (Richmond, VA)
- …Client Scripts, UI Actions) and ServiceNow integrations. * Familiarity with ITIL processes and IT Service Management ( ITSM ) best practices. * Strong ... company committed to enriching lives through the power of service as a student loan servicer, professional services company,...both within assigned team as well as the larger IT division. Mentors and teaches other individuals in both… more
- William C Brown Inc (Chantilly, VA)
- …Router Redundancy Protocol (VRRP) Working knowledge of Service Now or similar IT Service Management ( ITSM ) products Required Clearance:Active TS/SCI ... tickets. + Provide support to Tier 3 network engineers for incident management and projects (site surveys, coordinate and install new equipment). + Coordinate… more