- Liberty Utilities (Gloucester, VA)
- Manager , Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Rawdon, Quebec, CA, J0K 1S0Columbus, GA, US, 31901Fall River, MA, US, ... + Recommend and implement process improvements based on data insights . + Support the Manager of Data...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Datavant (Richmond, VA)
- …an end-to-end VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop ... teams to do their best work together. **Key Responsibilities** ** Voice of Customer & Insight Alignment** +...internal and external use **Enablement & Product Readiness** + ** Customer -Informed Enablement:** use customer insights … more
- Elevance Health (Richmond, VA)
- …Elevance Health, we simplify healthcare and improve lives. The **Program Director, VoC ( Voice of Customer ) Insights ** orchestrates our enterprise VoC ... actions with measurable business impact. The **Program Director, VoC ( Voice of Customer ) Insights ** will...Strategy. Unless specified as primarily virtual by the hiring manager , associates are required to work at an Elevance… more
- Coinbase (Richmond, VA)
- …* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide technical ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define… more
- S&P Global (Charlottesville, VA)
- **About the Role:** **Grade Level (for internal use):** 09 **The Team:** The Customer Success team is a dynamic global organization where the work evolves daily. The ... team develops and executes data-driven processes to deliver a world-class customer experience. Your focus may include client migrations, onboarding new users, or… more
- SHRM (Alexandria, VA)
- …of collaboration and learning by facilitating regular cross-functional syncs to share insights , best practices, and voice -of- customer learnings. + Oversee ... content, and tools flow seamlessly to drive pipeline velocity, conversion, and customer growth. The Manager oversees the creation, organization, and performance… more
- Oracle (Richmond, VA)
- **Job Description** **Principal** **Technical Program Manager (TPM), Oracle Cloud Infrastructure - Job level IC4** Overview Are you a creative person who loves a ... you've been dreaming of as our Principal Technical Program Manager . If you have a passion for innovation in...leading initiatives to improve, deliver, and enable reporting and insights . You will manage the development and implementation process… more
- Concentrix (Richmond, VA)
- …leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice , chat, and messaging channels. This ... infrastructure + **Reporting Team** : Real-time analytics, observability tools, and customer -facing dashboards + **Channel Gateway Team** : Voice processing,… more
- Oracle (Richmond, VA)
- **Job Description** Product Marketing Manager - Oracle Fusion Data Intelligence As a Product Marketing Manager for Oracle's Fusion Data Intelligence, you will be ... generation, and analyst impact. **3. Competitive Intelligence & Market Insights ** + Monitor competitor capabilities, positioning, and messaging to proactively… more
- Pearson (Richmond, VA)
- …Portfolio Management for Math and Physical Science. **Key Responsibilities:** + Serve as the voice of the customer by working with colleagues in North America ... Pearson is seeking an experienced Commercial Portfolio Manager for Statistics in Higher Education Courseware to...customer feedback and market research to gain deep insights into product performance, market trends, and competitor offerings.… more
- Coinbase (Richmond, VA)
- …alignment. Attendance is expected and fully supported. We're looking for a Group Product Manager to lead our Customer Engagement & Experience (CEE) product team, ... sizing, opportunity assessment, and turning complex data into actionable product insights * Demonstrated experience driving AI-powered customer support… more
- Capital One (Richmond, VA)
- …intelligent experiences directly to customers and our frontline teams to resolve customer needs quickly, effortlessly, and cheaply. This Manager , Project ... 20+ product managers) and five operations organizations (Branch/Cafe Ambassadors, Bank Voice , Bank Operations, Customer Protection, Enterprise Payments) to… more
- CoStar Realty Information, Inc. (Arlington, VA)
- …of the world's most respected technology companies. **About the Role** **:** The **Community Manager ** will be the voice and pulse of Matterport's social media ... relationships and user advocacy. You'll work in lockstep with the Social Media Manager Lead and collaborate with marketing, customer success, and product teams… more
- Capital One (Mclean, VA)
- … needs to drive the long term vision for your product. You'll turn these customer insights into actionable strategies that will define the priorities for your ... Manager , Product Management - DevX Capital One is a...through a variety of channels to serve as the voice of the customer internally - identifying new… more
- Microsoft Corporation (Reston, VA)
- …help us achieve our mission. **Responsibilities** In addition, the Solutioin Engineering Manager proactively identifies and engages with key customer technical ... communications with internal partners (eg, Account Technology Unit [ATU], Customer Service Unit [CSU] manager , SSM) on...transformed into solutions that benefit customers/partners, serving as the voice of the customer (VOC) to Microsoft.… more
- Lockheed Martin (Arlington, VA)
- …providing subject matter expertise on R&D issues, priorities, " voice of the customer " and related insights \. * Maintain currency on emerging technologies and ... **Description:** The Advanced Capabilities Project Manager is a key member of the LMGA...achieve their domestic business objectives, with specific expertise and customer insights in OSW and Service programs… more
- Capital One (Mclean, VA)
- … needs to drive the long term vision for your product. You'll turn these customer insights into actionable strategies that will define the priorities for your ... Manager , Product Management - DevX Capital One is a...through a variety of channels to serve as the voice of the customer internally - identifying new… more
- Capital One (Richmond, VA)
- Sr. Process Manager , Lending Platforms (Hybrid) Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential ... optimizing reporting capabilities within the loan originations platform to ensure stakeholders have the insights needed to drive results. And you will do it all in a… more
- Cengage Group (Virginia Beach, VA)
- **Associate Portfolio Manager (APM) - Key Markets** **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping ... employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to.... **What You'll Do Here** As an Associate Portfolio Manager (APM) on the Key Markets Team, you will… more
- Coinbase (Richmond, VA)
- …we produce insights which directly move the company's bottom line. Customer Support/Experience is one of the most critical touchpoints in Coinbase's relationship ... doesn't need to exist. Our mission is to deeply understand the end-to-end customer support journey, from prevention through resolution, and use data to eliminate… more