- Red River (Chantilly, VA)
- …who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- V2X (Springfield, VA)
- …(CI) Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise ... professionalism. We are hiring a great opportunity for a Service Desk Specialist - Top Secret clearance....Security Certified Practitioner (SSCP) + Experience + Shall have 1 or more years of experience working in an… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:...of previous Help Desk experience. + At least 1 + years of previous Customer Service experience or ... Location: Onsite Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Help Desk ** **Category:** Business...- 4pm, or 9am - 5pm) Eastern Time * Help desk , customer service , and support experience with problem ... a growing and dynamic program to provide client-facing Help Desk support to the Architect of the Capitol (AOC)....Architect of the Capitol (AOC). This role serves as Tier 1 support for AOC end-users when… more
- Leidos (Norfolk, VA)
- **Description** Leidos Managed Services Division, SMIT Service Desk RDM Team has an opening for an experienced technician to work in our Norfolk, VA office. This ... the organization's products and services. Primary Responsibilities As a Service Desk RDM Technician, you will: +...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- General Dynamics Information Technology (Quantico, VA)
- …potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN IMPACT:** ... **Certifications:** CompTIA - Security+ CE - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:**...**Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A… more
- GovCIO (Chantilly, VA)
- …referral to this job (https://careers-govcio.icims.com/jobs/4751/it-operations-staff-%28help- desk - tier -i-ii%29/job?mode=apply&apply=yes&in\_iframe= 1 ... is currently hiring for an IT Operations Staff Help Desk Tier I/II to troubleshoot, diagnose, and...experience in IT support roles, with a focus on Tier 1 and Tier 2… more
- Ankura (VA)
- …Overview: The Service Desk Technician is responsible for ensuring consistent, world-class Tier 1 support of all Ankura end users. As the first point of ... and cost effective manner. Examples include laptops, email, the service desk , network connectivity, fileservers, phones, servers...required on a limited basis. Responsibilities: + Provide remote Tier 1 support and utilize ticket tracking… more
- General Dynamics Information Technology (Charlottesville, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 series or… more
- CACI International (Ashburn, VA)
- Service Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of ... technical experience (experience considered in lieu of degree) + Experience using a service desk ticketing system. + Experience providing advanced support to… more
- General Dynamics Information Technology (Arlington, VA)
- …Secret clearance + **Required Experience:** 5 years + **Required Technical Skills:** Help Desk Tier 1 operations. + **Certification Requirements** : ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
- McIntire Solutions (Chantilly, VA)
- …and timeliness Required Qualifications: + 10-15 years of service desk experience + Tier zero and Tier 1 support experience + Manage call center or ... Summary McIntire Solutions is actively seeking to fill a Service Desk Lead position will be responsible for leading a Service Desk Lead team in Ashburn,… more
- Red River (Chantilly, VA)
- We are looking for a Tier 1 Technician to join our...apply if you are open to supporting. a 24/7 Service Desk operation. **Primary Position Tasks:** + ... growing team! The Tier 1 Technician is primarily responsible for handling technical support...are accurate, concise, and timely to meet the SLAs ( service -level agreement). + Maintain case ownership and keep customers… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + ... in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. Experience may be substituted for a… more
- Koniag Government Services (Vienna, VA)
- …directly with client regarding troubleshooting and resolving international partners' issues. + Coordinate with Tier 1 ( Service Desk ) and developers if a ... related experience + Bachelor's degree in related field + Excellent customer service skills, proactive in resolving issues and ability to learn complex applications… more
- Leidos (Norfolk, VA)
- …serve as an escalation point for the Tier I and II technical Service Desk , providing software, hardware and network problem resolution for clients. Will ... the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos...+ Serve as the primary point of contact for Tier 1 and Tier 2… more
- Parsons Corporation (Centreville, VA)
- …always accessible to a worldwide mission** ! **What You'll Be Doing:** + Adjudicating tier 1 level inquiries and have the authority to escalate complex issues ... Description:** Parsons is looking for an amazingly talented **Help Desk Customer Service Representative** to join our...combination of education and experience + Expertise to adjudicate Tier 1 level inquiries + Excellent communications… more
- SAIC (Hampton, VA)
- …user support specialists/technicians to support the Air Force AOC (Air Operations Center) Block 20 Tier 1 Help Desk at Langley AFB, in Hampton, VA. This ... responsibilities include but are not limited to: + Provide Tier 1 support to USAF Airmen/AOCs on...Ensure maximum issue resolution in minimum time to meet Service Level agreements. + Assist users with computer hardware… more