- CAI (Richmond, VA)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is ... in bringing neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be responsible for receiving… more
- Steampunk (Mclean, VA)
- **Overview** We are looking for a ** Service Desk Functional Analyst ** to help with the configuration, optimization, and continuous improvement of our ... Steampunk participates in the E-Verify program._ Refer a Friend (https://careers-steampunk.icims.com/jobs/6970/ service - desk -functional- analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-336029103) **Need help finding the… more
- ASM Research, An Accenture Federal Services Company (Fairfax, VA)
- …steps taken using the knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may include notification to higher ... Service Desk tiers for urgent and special consideration incidents. + Performs incident follow up with contacts to provide exceptional customer satisfaction. +… more
- SAIC (Clintwood, VA)
- …management to recurring problems and patterns of problems. **Qualifications - External** ** Service Desk Analyst Experience/Knowledge Required** + Customer ... Scorecard + Attendance & Scorecards must be kept within parameters of Service Desk Manual + Ability to follow set schedule with little variance… more
- General Dynamics Information Technology (Quantico, VA)
- …Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2** with GDIT. A career in enterprise IT… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** **Tier 1 Help Desk Analyst ** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... our nation. SecuriGence is seeking a **Tier 1 Help Desk Analyst ** to help contribute to our...service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk … more
- ICF (Reston, VA)
- …division is a fast-growing, dynamic technology organization. We are seeking a motivated Help Desk Analyst to support a portfolio of Salesforce projects with our ... Technology Services (TCSC). **What You'll Do as a Help Desk Analyst ** + Document, troubleshoot, and resolve...Qualifications** + 1+ year experience working in a customer-oriented service role as a service /help desk… more
- HCA Healthcare (Richmond, VA)
- …subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources, and ... like family! Jump-start your career as an EHR Support Analyst II today with Chippenham Hospital. **Benefits** Chippenham Hospital...resolve incidents or fulfill requests received from the division Service Desk or other division or facility… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... customers when they call or walk into the customer service center, remotely, or at the customer's location. The...troubleshoot Mac hardware and software issues + Strong customer service and communication skills for in-person support as well… more
- NANA Regional Corporation (Fredericksburg, VA)
- Synteras an AKIMA Company is looking for an Electronic Surveillance System Analyst to join our team supporting the Federal Bureau of Investigation. In this role, you ... will be a part of an overall Electronic Surveillance Service Delivery and Service Level Agreement (SLA)...the use of a specialized software. The Associate Systems Analyst may alternatively train end-users to perform the resolution… more
- E-volve Technology Systems, Inc. (Reston, VA)
- …CI Polygraph or eligibility to obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive in a fast-paced environment + ... to work in support of a federal help desk operations environment. The Customer Support Analyst ...Exceptional customer service skills with the ability to multitask + Excellent… more
- NANA Regional Corporation (Fredericksburg, VA)
- Synteras, an Akima Company, is seeking an Electronic Surveillance System Analyst to join our team supporting the Electronic Surveillance Service Delivery and ... expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators...with problems or issues. + Support the tiered Help Desk architecture. + Perform and conduct research on potential… more
- HCA Healthcare (Richmond, VA)
- …working with enterprise and facility resources as an application SME to resolve service desk incident tickets for assigned application or responsibilities with ... Do you have the career opportunities as an Application Analyst II you want with your current employer? We...3% to 9% of pay (based on years of service ) + Employee Stock Purchase Plan with 10% off… more
- Amazon (Arlington, VA)
- Description We're seeking an experienced Business Analyst to drive process improvement and data analytics initiatives across our global Desk Tech operations. ... regions. Key job responsibilities - Lead process improvement initiatives across global Desk Tech operations - Develop and implement data analytics frameworks to… more
- CACI International (VA)
- …enterprise service delivery model, providing enhanced enterprise IT capabilities, global service desk , local field services, and life cycle support for ... Business Analyst Job Category: Information Technology Time Type: Full...of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The successful candidate will be a… more
- BAE Systems (Norfolk, VA)
- …current and transferable) + Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards (eg, NIST 800-53) + ... achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing...also provide Tier 1 support for remote access and service capabilities, including basic VPN checks, password resets, and… more
- V2X (Virginia Beach, VA)
- …with integrity, respect, responsibility, and professionalism. Responsibilities + Computer Systems Analyst + We have an opportunity for a Helpdesk Analyst ... for the preparation and development of documentation for installation, testing, service transition, continuity of operations, disaster response and recovery, and… more
- Trace Systems Inc (Portsmouth, VA)
- …support equipment, etc.). + Knowledge to operate software applications which support service desk operations (eg caller ticket documentation application) + ... Job Overview Job Title: IT Analyst Lead Job Location: Portsmouth, Virginia Job Responsibilities...to our growing Enterprise Services Group. As the IT Analyst Lead, you will be part of a dynamic… more
- Green Cell Consulting (Suffolk, VA)
- …of solutions, plans, schedules, and executes telephonic In Progress Reviews (IPRs) with service program leadership and JNTC Desk Officers + Develops a Mitigation ... Analyst - Joint National Training Capability (JNTC-J7) +...Company Description Green Cell Consulting (GCC), LLC is a Service -Disabled Veteran-Owned Small Business (SDVOSB) founded in 2014. We… more
- Red Gate Group (Springfield, VA)
- …wellbeing. The Red Gate Group is seeking a Financial Systems Help Desk Analyst /Systems Accountant to support the National Geospatial-Intelligence Agency (NGA). ... The Red Gate Group, founded in 2006, is a Service -Disabled Veteran-Owned Company based in Chantilly, VA. As an...financial tools. Responsibilities + Serve as a primary help desk contact for NGA financial system users, responding to… more