- ManTech (Chantilly, VA)
- The Service Desk Experience Manager (SDXM) will oversee the day-to-day operations of the Service Desk , ensuring a seamless and efficient customer ... Oversee the day-to-day operations of the Service Desk , ensuring a seamless and efficient customer experience...Service Desk certification. + Active Help Desk Institute Support Center Manager (HDI-SCM) certification.… more
- Koniag Government Services (Chantilly, VA)
- …**Koniag Technology Solutions,** a Koniag Government Services company **,** is seeking a Service Desk Program Manager with a Top-Secret Clearance to ... excellent communicator with management consulting skills and familiar with Service Desk operations to lead a team...the degree requirement) + Minimum of 5 years of experience as a Project Manager or having… more
- Leidos (Stafford, VA)
- …experience supervising or leading teams or projects. oA minimum of five (5) years experience as a help desk manager oDocumented troubleshooting skills and ... Leidos National Security Sector is looking for a Help Desk Manager to join our team in...identifying areas for improvement and implementing strategies to enhance service quality and user satisfaction oProvide IT hardware/software support… more
- SAIC (Arlington, VA)
- …demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team Manager , Team 3 Lead to support Tier 0/1 ... Service Desk for our Digital and AI Team as we...Qualifications: + Bachelors and nine (9) years or more experience ; Masters and seven (7) years or more … more
- GovCIO (Richmond, VA)
- …+ Bachelor's with 8+ years (or commensurate experience ) + 8+ years leading help desk and service desk teams. Required Skills and Experience + ... **Overview** GovCIO is currently hiring for a Help Desk Manager . The Help Desk Manager will manage and lead the help desk teams and coordinates… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher...+, Security+, and ITIL v3 certifications are a plus. Experience + Two or more years of related … more
- Cayuse Holdings (Arlington, VA)
- …+ Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support. + ... good decision making, focus, and good prioritization skills. + Experience working with a Service Desk...needs to support 24/7/365 operations. **Reports to** **:** Program Manager , Service Desk Lead **Working… more
- SMX (Quantico, VA)
- …:** + Active Top Secret Clearance with SCI eligibility + 5+ years' experience providing IT service desk support in enterprise-level environments. ... Cleared On Site Senior Service Desk Support Leader (4032)at SMX(View...Proficiency with ticketing systems like Jira, Ivanti, or Microsoft Service Manager + Strong troubleshooting experience… more
- Koniag Government Services (Chantilly, VA)
- …of related experience required **What are the top desired skills:** + Proven experience in a service desk or customer support role, preferably within ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...a Koniag Government Services company **,** is seeking a Service Desk Analyst with a Top-Secret clearance… more
- Koniag Government Services (Chantilly, VA)
- …1+ years of related experience **What are the top desired skills:** + Proven experience in a service desk or customer support role, preferably within ... Koniag Government Services company **,** is seeking a Jr. Service Desk Analyst with a Top-Secret clearance...a ticket in the call center database (currently HP Service Manager ) for every communication received. +… more
- Koniag Government Services (Vienna, VA)
- …**Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its...holidays, three weeks paid time off, and more. The service desk representative is responsible for performing… more
- Cayuse Holdings (Richmond, VA)
- …Job Skills and Qualifications** Minimum Qualifications: + High school diploma or GED required. + Experience preferred Service Desk or Customer Service ... **Overview** **JOB TITLE:** Service Desk Agent **SALARY:** $20.00-$22.00/hr **EMPLOYEE...ServiceNow IT Service Management System. + Customer service experience and strong focus on customer… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... all hardware and software changes. + Use the Enterprise Service Desk system to create, modify, update,...+ Keen attention to detail. + System Center Configuration Manager (SCCM) imaging experience preferred. + … more
- NTT America Solutions, Inc. (Ashburn, VA)
- …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and other hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with third party vendors… more
- NuAxis Innovations (Vienna, VA)
- …+ Bachelor's or associate degree preferred ** Experience :** 1-2 years of experience in service desk environment. **Knowledge Requirements:** + ... federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology...The Help Desk Support Technician provides front-line Service Desk functions and activities. Acting as… more
- Koniag Government Services (Winchester, VA)
- …email only and have not been interviewed by the KGS hiring manager , feel free to contact_ _KGSrecruiting@koniag-gs.com_ _to verify its validity._ **Arlluk Technology ... **Top-Secret Clearance** to perform the duties of a **Help Desk Technician** to support **ATS** and our government customer...in an IT related discipline + 3-5 years of experience supporting custom applications + Experience providing… more
- Cayuse Holdings (Richmond, VA)
- …reduced cost, increased profitability and accelerated time to market. **Primary Focus** Help Desk Agent provides customer service solutions within service ... difficult customers and stressful situations + Dependable and accountable **Preferred Qualifications:** + Experience in a customer service role + Experience … more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... direction when needed). Key job responsibilities As the Deal Desk Manager , KGS you will guide the...customer insights to drive strategic shifts in product offering, service plans and pricing, and business terms to enable… more
- NANA Regional Corporation (Herndon, VA)
- Akima is looking for a NANA Shareholder Help Desk Intern to work in our Herndon, VA office. The intern will assist providing the timely delivery of high-quality ... II and Tier III technicians. + Provide exceptional customer service and Helpdesk support via phone, email, and in...be available to work non-standard hours. + Comfortable with desk side support. + Must be a team player.… more
- Fairfax County Sheriff's Office (Fairfax, VA)
- …PREFERRED QUALIFICATIONS: + Experience in EHR systems and/or knowledge of Community Service Board. + Experience in providing system and network access to ... Help Desk and Asset Lead (Business Analyst III) Print...security. Under the general supervision of the IT Program Manager , serves as the Agency Access Control Administrator and… more